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Tom Romolo

Overview Reviews (371)

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Tom Romolo

Tom Romolo | Page 15

Finance Manager

Tynan's Volkswagen

700 S Havana St
Aurora, CO 80012

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4.9

371 Reviews

Overview Reviews (371)

4.9

371 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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371 Reviews of Tom Romolo

January 08, 2024

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Employee Rating

The worst customer service ever they only care initially when you go to purchase the vehicle after that they refuse to help or even speak to you with respect. From the sales person to the finance person the when you go to purchase the vehicle after that they refuse to help or even speak to you with respect. From the sales person to the finance person they are all selfish and evil people. I hope the owners of VOLKSWAGON are aware of the type of employees they have. It's a disgrace to all mankind. More

by vizquierdo

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Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Jacob Abramson

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Jan 08, 2024 -

Tynan's Volkswagen responded

We sincerely apologize for the negative experience you had with our customer service. If you could provide more details about your experience, such as the date of your interaction and the names of the individuals involved, it would greatly assist us in identifying and rectifying the issues. Please contact our customer service department at 303-341-3524 so that we can gather more information and work towards resolving this matter to your satisfaction. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to regain your trust in our dealership. Jacqueline Goldsboro- Customer Care Coordinator

Jan 08, 2024 -

vizquierdo responded

The worst customer service ever they only care initially when you go to purchase the vehicle after that they refuse to help or even speak to you with respect. From the sales person to the finance person they are all selfish and evil people. I hope the owners of VOLKSWAGON are aware of the type of employees they have. It's a disgrace to all mankind.

December 23, 2023

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Employee Rating

They really try to work with you on monthly payments. The wait to get the car detailed and to get to sign the papers was way too long. The wait to get the car detailed and to get to sign the papers was way too long. More

by JENCUPICH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Romolo

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Dec 26, 2023 -

Tynan's Volkswagen responded

Thank you for sharing your feedback with us. We're pleased to hear that our team made an effort to work with you on monthly payments. However, we sincerely apologize for the extended wait times you experienced during the car detailing and paperwork signing process. We value your business and aim to make improvements based on customer feedback. Thank you for bringing this to our attention, and we look forward to serving you more efficiently in the future. Jacqueline Goldsboro-Customer Care Coordinator

December 23, 2023

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Employee Rating

I had a great experience at Tynan's. Gabe was my salesmen and he did a great job explaining all the options and the benefits of the sign and drive event. The whole staff was very friendl Gabe was my salesmen and he did a great job explaining all the options and the benefits of the sign and drive event. The whole staff was very friendly and helpful, plus i feel like i got a great deal. If you're looking for a new car, I would recommend stopping by and talking to Gabe. More

by Scherermj

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gregory Alore , Gabe Huichapa

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Dec 26, 2023 -

Tynan's Volkswagen responded

Thank you for sharing your positive experience at Tynan's! We're thrilled to hear that Gabe provided you with excellent service by explaining all the options and benefits of the sign and drive event. It's wonderful to know that the entire staff was friendly and helpful, contributing to a great overall experience for you. We appreciate your recommendation, and if there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. Congratulations on your new car, and we look forward to serving you again in the future. Safe travels! Jacqueline Goldsboro-Customer Care Coordinator

December 19, 2023

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The overall experience was positive and pleasant. The entire staff was professional and courteous. It was seamless from beginning to end The entire staff was professional and courteous. It was seamless from beginning to end More

by Brabus80122

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Myers, Jacob Abramson, Gregory Alore

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Dec 20, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience with us! Your kind words mean a lot to us, and we truly appreciate your feedback. If there's anything else we can do for you or if you have any suggestions for improvement, please feel free to let us know. We look forward to serving you again in the future! Jacqueline Goldsboro- Customer Care Coordinator

December 09, 2023

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Florian was very helpful. Even after signing off on the deal, he made follow up calls to make sure everything was OK. Even after signing off on the deal, he made follow up calls to make sure everything was OK. More

by EDRISAKANTEH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa, Florian

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Dec 11, 2023 -

Tynan's Volkswagen responded

Thank you for sharing your positive experience with Florian !We appreciate your business and look forward to serving you again in the future. If you have any friends or family looking for a similar experience, we'd be grateful for any referrals. Thank you for choosing Tynan's Volkswagen, and we wish you many happy miles on the road! Jacqueline Goldsboro-Customer Care Coordinator

December 05, 2023

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Employee Rating

I knew the exact car I wanted and had been shopping the west for a few weeks. Justin put the deal I wanted together in minutes! Other dealerships I had spoken with were not transparent and it was frustrat west for a few weeks. Justin put the deal I wanted together in minutes! Other dealerships I had spoken with were not transparent and it was frustrating and exhausting. I will definitely be a return customer! I’m 100% satisfied with my purchase. More

by Les

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Justin Delgado II

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Dec 05, 2023 -

Tynan's Volkswagen responded

It's great to hear that you had a positive experience with Justin and that he was able to quickly put together the deal you wanted. If you have any more questions or if there's anything else I can help you with, feel free to let me know! Jacqueline Goldsboro-Customer Care Coordinator

December 03, 2023

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Employee Rating

Very professional, smooth transaction. Tynan's staff were excellent and the best car buying experience I have had in 49 years of buying cars. Tynan's staff were excellent and the best car buying experience I have had in 49 years of buying cars. More

by DCCASADY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gregory Alore, Justin Delgado II

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Dec 05, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience with Tynan's! We are delighted to hear that your car buying experience was not only smooth but also marked by professionalism and excellence from our staff. If you have any further questions, need assistance, or want to share more about your experience, please feel free to reach out. Thank you for choosing Tynan's, and we appreciate your trust in us. Jacqueline Goldsboro- Customer Care Coordinator

December 03, 2023

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Employee Rating

The sales agent I worked with did an excellent job talking me though the car's features and the leasing process. talking me though the car's features and the leasing process. More

by ANDERMD540

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Romolo

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Dec 05, 2023 -

Tynan's Volkswagen responded

Thank you so much for sharing your positive experience with our sales agent! We are thrilled to hear that you had an excellent interaction and that the sales agent did a fantastic job guiding you through the car's features and the leasing process. We truly appreciate your business and look forward to serving you in the future .Thank you again for choosing Tynan's Volkswagen. We value your feedback and are grateful for the opportunity to assist you. Jacqueline Goldsboro- Customer Care Coordinator

November 25, 2023

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Tynan's Volkswagen buying experience was great. The salesmen & finance gentleman were knowledge, down to earth people. They explained the vehicle & finance options clearly. The salesmen & finance gentleman were knowledge, down to earth people. They explained the vehicle & finance options clearly. More

by LMBJLE

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jacob Abramson, Omar Hassanein

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Nov 27, 2023 -

Tynan's Volkswagen responded

We appreciate your positive feedback on your Volkswagen buying experience with Tynan's! It's fantastic to hear that our salesmen and finance team were able to provide you with a great experience. If you ever have further questions or need assistance, feel free to reach out. Thank you for choosing Tynan's Volkswagen, and we hope you enjoy many happy miles in your new vehicle! Jacqueline Goldsboro- Customer Care Coordinator

November 20, 2023

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Was very quick and efficient. They made it super easy for me to get in and out of the dealership with a high quality lease and solid overall offer. They made it super easy for me to get in and out of the dealership with a high quality lease and solid overall offer. More

by SPRENGELER19

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Wilkinson, Jacob Abramson

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Nov 21, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to provide you with a quick and efficient leasing process. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future! Jacqueline Goldsboro - Customer Care Coordinator