Tom Romolo | Page 29

Customer service agent was awesome, website for payment was not working, service department fair. Okay was not working, service department fair. Okay More

by VROBINSON5901 Verified Customer Verified Customer

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My family have been a customer of this dealership for a while now, staff’s very helpful. Ask for Tom for help. while now, staff’s very helpful. Ask for Tom for help. More

by Blairbear1681 Verified Customer Verified Customer

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Fantastic! Great people that really took great care of us. Found my new favorite dealer. us. Found my new favorite dealer. More

by RUSSELLSELLSDENVER Verified Customer Verified Customer

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Was really happy with Corey who was able to get me a new family car that we all love! family car that we all love! More

by EIMAJ_1234 Verified Customer Verified Customer

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We have been coming to Tynans for years. They have always been helpful, transparent, and honest. Our experience has kept us coming back and just bought a new vehicle as well. been helpful, transparent, and honest. Our experience has kept us coming back and just bought a new vehicle as well. More

by LUKE.MISGEN Verified Customer Verified Customer

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The dealership staff was helpful and professional, their remote leasing/ purchasing process was easy to use and I obtained a fair deal for a vehicle I like. My only issue was that the deal involved add-on f remote leasing/ purchasing process was easy to use and I obtained a fair deal for a vehicle I like. My only issue was that the deal involved add-on features that I didn’t want or need but the dealership was. It willing to negotiate or remove them to reduce the cost. More

by Jdfussa Verified Customer Verified Customer

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Good customer service! Nice people. I had quotes done prior like a couple weeks. Went into browse ended up buying car. They dinged credit 5x and I had good credit. prior like a couple weeks. Went into browse ended up buying car. They dinged credit 5x and I had good credit. More

by Korinak Verified Customer Verified Customer

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Everyone was very friendly and nice service was quick and convenient for me to get in and out convenient for me to get in and out More

by STACINASH67 Verified Customer Verified Customer

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Friendly and efficient staff. I knew what I was looking for and where I needed to be from a price stand point and helped me get there. for and where I needed to be from a price stand point and helped me get there. More

by Mike.sodes Verified Customer Verified Customer

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Update: The floor mats were shipped to my home. Finance Director, Tom Romolo, reached out to me regarding the payoff issue, and I was able to determine that the issue was with Toyota Financial, not Tynan's Director, Tom Romolo, reached out to me regarding the payoff issue, and I was able to determine that the issue was with Toyota Financial, not Tynan's. So, apart from leaving my co-borrower off the lease, my material complaints have been resolved. Original Review: I leased a 2022 Atlas SEL Premium R-Line in late December. The online sales process was great. Katelynn gave me a quote, I submitted my finance application and scheduled a time to go to the dealership to sign paperwork and pick up the car. Unfortunately, everything went down hill from there. While signing the paperwork, I learned that they did not include my co-applicant on the lease. I let it slide since I qualify on my own and didn’t want to delay the process. But we typically do everything jointly and I would’ve liked to have both of our names on the lease. After getting the car home, I noticed that two items listed on the window sticker were missing - floor mats and a cargo cover - about $500 worth of accessories. I spoke to Mario and he said to come down to the dealership and he’d take care of me. So I made the 45 minute drive to the dealership thinking I would pick up the missing items and be on my way. But Mario wanted to search through the vehicle as if he thought I was lying or was somehow overlooking something. Once he was satisfied that the items weren’t in the car, he had me wait outside in the cold while he went off to find my missing accessories. He found the cargo cover fairly quickly, but the floor mats were more elusive. At one point he came out with a nasty-looking pair of very obviously used, dog-hair covered mats and tried to put them in the car. They were for a different model, so he abandoned that idea and let me know that he would have to order a set of mats and I’d have to make the 1.5 hour round trip drive at some undetermined time in the future to pick them up. For a >$50k car, I would expect better solutions. Finally, today I discovered that my trade-in still has not been paid off. It has been over 3 weeks now. Overall, I am very unimpressed and would not recommend Tynan’s. More

by Curtis Verified Customer Verified Customer

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