Tom Snyder | Page 4

Repeat Customer This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receiv This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receive from the staff and the friendly atmosphere. All questions and concerns are immediately addressed. I was able to handle most of the paperwork by phone and email, which made the buying experience even more efficient. I would recommend Koons Ford Baltimore to anyone. More

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New Age Dealership By far the best experience I had with a dealership, no 80s sales guide. after a few minute chat with Tom i made a decision to get in the car and go ch By far the best experience I had with a dealership, no 80s sales guide. after a few minute chat with Tom i made a decision to get in the car and go check it out, have to admit i already was introduced by a friend who purchased from same dealer and was very happy, however until you experience yourself you will not fully understand how easy and hustle free to purchase a car from Koons of Baltimore, they staff was friendly and worked as a team to get me in and out with best deal and car, Ahmed was great not only during the visit but by following up and going out of his way to retrieve my EZ pass that i forgot in a rental car and only emailed upon my return to NY at midnight. Kudos, keep up the good work, had to tell everyone in the office about my experience and i am not easy to please More

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Highly Recommend these guys Very informative, up front and friendly staff. Answered all our questions up front and gave us a great deal on a great car. We were looking for an Esc Very informative, up front and friendly staff. Answered all our questions up front and gave us a great deal on a great car. We were looking for an Escape and live a little over a hour north of Koon's so we wanted info up front and they provided it no problem. Drove down and no surprises at all. Very nice staff and a awesome selection of vehicles. Every step of the way of dealing with these guys was a pleasure, plus we got a great car for a great price! More

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Great experience from the time you pull into the parking lot and they pretty much great you at your door, to the time your leaving and they are shaking your hand and t from the time you pull into the parking lot and they pretty much great you at your door, to the time your leaving and they are shaking your hand and taking pictures...they are great.. very friendly staff, stayed open late for me to get there from a 4 hour trip, asked if me and the family needed anything to eat.. they were truly great.. thanks you to the staff for amazing experience.. More

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Mark, Tom and Steve were great to work with! They made the purchasing process extremely easy, and helped me in all aspects of the sale - vehicle selection, test drive and financing. Working with Mark was the purchasing process extremely easy, and helped me in all aspects of the sale - vehicle selection, test drive and financing. Working with Mark was like having a friend at the dealership, and Steve went out of his way to spend over an hour going over all the financing options available to me. Tom was there to oversee the process (I knew Tom personally before my car purchase), and was able to put me in the exact car I wanted, but had feared was out of my price range. I would HIGHLY recommend Koons to anyone in the market for a new Ford. Thanks again guys helping me, I am in love with my '14 Focus ST! Steve Travieso More

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I have never experienced buying a car via text. It truly makes the car buying experience hassle-free. Matt Stoudt and I traded about 15 text messages and the deal was made. He proposed, I countered, he acce makes the car buying experience hassle-free. Matt Stoudt and I traded about 15 text messages and the deal was made. He proposed, I countered, he accepted and the deal was done. I went into the dealership with my vehicle to trade and much to my surprise, Koons matches CarMax offers on trade ins. Tom Snyder closed the sale. He handled every detail very professionally. He filled my tank with gas, briefly explained the important features on my new car and paired my phone to the SYNC system. And finally, Carol Walker handled the financing through Ford. She is extremely knowledgable about Ford's different options and guided me to the best financing product for my needs. Carol explained several different packages that were available to protect my investment. Generally I do not purchase extended warranties. However there was one product that I felt would really benefit me. A Maintenance Contract that covers all routine maintenance for 75000 miles. Now that's piece of mind. The icing on the cake is that this deal, including the maintenance contract, which is a $1600 value was still several hundred dollars less than their nearest competitor without a maintenance contract. This was hands-down the best new car buying experience in my life! More

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Dealership and salesman Tom Synder recommended by a friend and I was not disappointed. Once we decided we wanted the Ford (2013 Edge Limited) they gave us a price which was spot on with what the buyin friend and I was not disappointed. Once we decided we wanted the Ford (2013 Edge Limited) they gave us a price which was spot on with what the buying services and Edmunds were quoting. No haggling required! THEN Tom went out of his way to find the interior/exterior color we wanted which involved another dealer and a $400 increase in MSRP which Koons absorbed! Finally delivery and financing were equally well handled. As good a car buying experience as I have had. More

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I wanted to purchase a new Ford Fiesta for my daughter and based on the reviews that I had found I decided to visit Koons on Security Boulevard. I am so happy that I did, I met with Tom Snyder and he imme and based on the reviews that I had found I decided to visit Koons on Security Boulevard. I am so happy that I did, I met with Tom Snyder and he immediately set to work to find the perfect car for my daughter and at the best price that I could find anywhere! Even when my daughter and I made a last minute switch from a hatchback to a sedan there was never an issue. I have to add that Miss Carol in finance added to what has been the most satisfying car experience that I have had in recent times. I wholeheartedly recommend a visit! More

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Tom and Carol were amazing. Because I'm tied up at work, it was very difficult for me to get away to go to Koon's and look at cars, and it was hard to find time to talk on the phone. I found the best price it was very difficult for me to get away to go to Koon's and look at cars, and it was hard to find time to talk on the phone. I found the best price on a new Mustang GT that I've seen anywhere else. Tom worked with me over e-mail to confirm all of the features of the car and get the ball rolling on purchasing the vehicle. He was e-mailing me back as late as 10pm to answer my questions. There was no hassle over the price of the car or hidden/unexpected fees. Tom and Carol even worked to get me a financing rate that was lower than anything my bank could do. Oh, and the Mustang is pretty amazing, too. Fast is an understatement. More

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We came in looking for a used Ford Escape but the prices of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for a dealership. More

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