Tom Snyder | Page 5

I did my homework and knew I wanted a '13 Escape. I originally dealt with David Miller at Koons Ford in Baltimore. He did a great job of keeping me updated while I waited for the '13 model to become av originally dealt with David Miller at Koons Ford in Baltimore. He did a great job of keeping me updated while I waited for the '13 model to become available and helped me "build" my new car! David left Koons and Tom Snyder took over. He kept me posted on the progress of the car. When my car was ready for pickup David came in on his day off so I could have my new car ASAP! Overall it was a very pleasant experience! More

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Tom did an excellent job in helping my dad and I chose the car that we were looking for. We were searching for a black 2012-2013 Mustang and Tom found one just like I had at liked at a previous dealer bra the car that we were looking for. We were searching for a black 2012-2013 Mustang and Tom found one just like I had at liked at a previous dealer brand new off the truck and brought over to Koons. He made sure that it was washed and cleaned for us, as well as offering if I wanted to drive it again. Tom even showed me a different color car that I was interested in and gave me his personal opinion which aided me in the process of which color car I wanted to chose. The color that he showed me was Banger Blue, and even though I liked it, it ended up being a little bit too exotic for the rest of my family. So in the end my dad and I ended up going with the black 2013 mustang. Tom helped us with all of the paperwork and made it an easy process for us. It was a very hot day that day and he offered us water and was very caring and friendly. The price ended up being better than any of the other Ford dealerships that we had gone to previously that week, and so I know my dad greatly appreciated that. Overall i left Koons of Baltimore satisfied and happy with the choice that my dad and I had made. I would definitely recommend Tom to anyone else. (p.s- I'm still working towards those rims Tom). Thanks! More

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I was looking for a particular model truck , Koons of I was looking for a particular model truck , Koons of Baltimore had the truck I was looking for. When I enquired about the WOW price Tom Snyder prom I was looking for a particular model truck , Koons of Baltimore had the truck I was looking for. When I enquired about the WOW price Tom Snyder promptly emailed.I am impressed with time and effort he expended. He made the whole buying process very easy.I would recommend Koons of Baltimore to anyone looking to buy a ford vehicle! More

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I live in Pennsylvania and spent weeks searching for the best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I th best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I thought it was too good to be true. Since the dealership was over two hours away, I didn't want to make the trip until I could get more information. I reviewed their vast on-line inventory and identified the vehicle I liked. I decided to send an email and within a short time, I received a response from Dennis Koulatsos. After a few exchanges, he provided a firm "out-the-door" price that was far superior to anything I was able to arrange locally. I was then assisted by Tom Snyder in working out the details of the transaction. Yesterday, we made the journey to Baltimore to make the purchase. We checked out the vehicle and met the people. They were friendly and it was apparent that the entire operation was a well-oiled machine. Eventually, we met with Carol Walker of financing and the final number was identical, to the penny, of the incredible quote previously received by Mr. Koulatsos. We have purchased many vehicles over the years and this was the best experience yet. We highly recommend them to anyone! More

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I want to commend the sales staff at Koons Ford Baltimore.  Specifically, Tom Synder, Marvin Dixon and Pat Wineand.  They really went above and beyond to provide me with exceptional service. I w Baltimore.  Specifically, Tom Synder, Marvin Dixon and Pat Wineand.  They really went above and beyond to provide me with exceptional service. I was delayed getting to the dealership one evening because of a massive thunderstorm.  Not just one, but all three of the sales representatives stayed after hours to help me complete my purchase. I really appreciate that consideration since the dealership is some distance from my home. They also gave me a great price on a model and trim that is very much in demand.  After that the finance manager gave me a good deal on an extended care package.  I never felt pressured or pushed by any of the sales people, and I definately appreciate that. In short, I would highly recommend the sales team at Koons Ford Baltimore to anyone in the market for a new Ford. More

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matt is a rare human being--love him--he was patient and understanding,love matt,he was really,really great to work with,he is an a plus gentleman understanding,love matt,he was really,really great to work with,he is an a plus gentleman More

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I came with a unique problem. I was purchasing a new Ford Focus for a religious community of men whose headquarters (corporate) is in Pittsburgh, PA with a Maryland Tax Exempt Status. I found that both Ford Focus for a religious community of men whose headquarters (corporate) is in Pittsburgh, PA with a Maryland Tax Exempt Status. I found that both Tom Synder and Dave Miller went out of their way to address our particular concerns and requirements. This was new territory for them but they were patient, understanding, and very easy to work with. I found a car that I liked, that met our pricing restrictions, and they were able to make it happen smoothly. I would go back to this dealership again. And they have a fantastic selection of new cars in stock! More

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Drove 200+ miles to purchase a 2012 Boss 302. Had great and persistant contact with salesman (matt stoudt.) Was kindly greeted upon entering the dealership. Facility was clean and professional. Staff fa and persistant contact with salesman (matt stoudt.) Was kindly greeted upon entering the dealership. Facility was clean and professional. Staff facilitated the sale of the vehicle and gave exactly what I expected for the vehicle I was trading in (honda s2000 cr.) Financing was skill fully handled by Miss Carol who was even able to get additional funding back to me from an existing warranty on the vehicle traded in. overall great experience, would definitely recommend this dealership and do business with them again. More

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My wonderful experience at Koons Ford began with my first email request about the 2012 Ford Fiesta. I received a quick response from the General Manger Dennis Koulatsos on the availability and price of the c email request about the 2012 Ford Fiesta. I received a quick response from the General Manger Dennis Koulatsos on the availability and price of the car I wanted. He was pleasant, honest, and extremely professional throughout the entire process. The professionalism and friendly atmosphere did not stop there! I spoke to and emailed other members of the staff who were also very pleasant and professional I can only remember a few I dealt with by email (Steve Ageloff - lead settlement officer & Tom Snyder - New Car Sales Manger). There was also one gentleman on his break in the waiting room who was talking to my friend as she waited for me who I found very enthusiastic so needless to say I will definitely be coming back to Koons Ford Baltimore for all of my future purchases. Thank you all for your professionalism and kindness!!!! More

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I have purchased two cars from Koons over the past year. A 2011 Shelby GT500 and 2012 Focus Titanium. I have received nothing but first class treatment during both purchases. Normally you hear about games A 2011 Shelby GT500 and 2012 Focus Titanium. I have received nothing but first class treatment during both purchases. Normally you hear about games that large dealers play but not at Koons. They worked with me on making the deal work with the price I wanted to pay. Gave me excellent value for my trade. My Focus had a few issues being a first year model and so far they've addressed everyone without issue. Dennis and Tom have been truly first class and I look forward to buying my 2013 GT500 from them. Mustang guys, Tom is the guy you want to see! More

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