Tom Stensrud | Page 4

Not pleased. First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it was wrong so I called the number on the orange card that was printed. I was told by Heather that I could bring my 2019 GMC Sierra in on Tuesday 3-12-19 and it would take half a day, she also wanted me to get my oil changed. I told her I have only 2,000 miles on the truck at this time. I asked if I could drop it off on Monday because I had the day off. She said yes. I lined up a ride with my son to pick me up and bring me home. When I pulled into the lot, I got out and was yelled at by an employee and said I could not park there. I was upset at the tone he used and being scolded by him. Anyway, my son came (made an extra trip for me and took me home to Lakeville. I was called a couple hours later and told that my truck was done???? My appointment wasn't until Tuesday. Now how do I get back and pick it up. I could have waited there or walked to a store instead of inconveniencing everyone else. I called my wife and she drove home from St Paul and brought me to the dealership to pick up my vehicle. I received from OnStar services that my tire pressures were low. When I got the truck home from the service department, they were still low. No one checked the air in the tires and I thought that maybe it would have been washed, but it wasn't. I am very displeased with the service. I don't feel appreciated as a customer, or that I am valued. Why wasn't a loaner vehicle provided? Why was the truck done in half the time stated and the day before it was scheduled. It was difficult to arrange rides from other people to get there and drop it off and to pick it up. More

by timrogotzke Verified Customer Verified Customer

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Awesome! Met my expectations in every respect. Too my 2010 Buick to replace a tire pressure sensor. Arrived at 7am and left before 8am. Estimate was higher than actual cost for parts and labor. Too my 2010 Buick to replace a tire pressure sensor. Arrived at 7am and left before 8am. Estimate was higher than actual cost for parts and labor. More

by rcayotte Verified Customer Verified Customer

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Always dependable I’ve going to this dealership for many years. They are honest, helpful and respectful! Thank you for your continued good work and your friendliness! I’ve going to this dealership for many years. They are honest, helpful and respectful! Thank you for your continued good work and your friendliness! More

by Skrnygren Verified Customer Verified Customer

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Service to the max We brought our 2017 Buick LaCrosse in for an oil change and regular service. Tom Stensrud went above and beyond what he needed to do by answering all We brought our 2017 Buick LaCrosse in for an oil change and regular service. Tom Stensrud went above and beyond what he needed to do by answering all of our questions, showing us features we could use and clarifying things we were not sure of. More

by TTBCKELLY Verified Customer Verified Customer

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Wouldn’t go anywhere else Receive excellent service at Valley Buick every time I’ve gone. I trust them to perform the work necessary at a reasonable cost. The only thing missin Receive excellent service at Valley Buick every time I’ve gone. I trust them to perform the work necessary at a reasonable cost. The only thing missing this most recent time is they forgot the car wash. But, since they are located across the street from a car wash, no big deal. More

by CONNIE_DONELY Verified Customer Verified Customer

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Service The service people at Valley are extremely friendly and knowledgeable. They ask the right questions and perform only what needs to be done to my vehic The service people at Valley are extremely friendly and knowledgeable. They ask the right questions and perform only what needs to be done to my vehicle. I have never had a bad experience when I have taken any of my vehicles in for service. I will continue to use them. More

by MGSTEPHENS Verified Customer Verified Customer

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Response to Request Review I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the se I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the services they are asked to. Nothing more, nothing less. I just do not like the attitude of some (few) of the employees. I also did not appreciate the fact that I was not followed up with when I requested or that when called a voice message is not always left if the call is missed. I also do not like how when a call is returned, the staff members have no idea why they called as if they do not notate our accounts. More

by Yecnikcen Verified Customer Verified Customer

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Great service from the right people We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make thin We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make things right. Always request Jim or either of the Toms when you bring your car here and you will have a great experience. More

by gtrplyr1972 Verified Customer Verified Customer

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Quality Work!!! Easy to schedule appointment. Good diagnostics: They always clearly understand the problem or service needed. They do not do more than is needed bu Easy to schedule appointment. Good diagnostics: They always clearly understand the problem or service needed. They do not do more than is needed but take care of the issue or service. Friendly staff. Great waiting area. Reasonable prices. Can't say enough about the wonderful service and peace of mind the Service Department provides. They even wash my car for me!! More

by Satisfied Customer Verified Customer Verified Customer

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Minnesota summer in a Buick Cascada. The Cascada convertible is our third Buick purchased from Valley Buick GMC. Sales Pricessional Leon Samson has been our guide for all three purchases The Cascada convertible is our third Buick purchased from Valley Buick GMC. Sales Pricessional Leon Samson has been our guide for all three purchases. From the sales force to the service department, we are always accommodated and satisfied. Thank you Valley Buick GMC. More

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