Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
58 Reviews of Tom Stensrud
May 09, 2019
Tom did a great job on our 2002 Yukon XL Thanks for taking the time to help me facilitate a new starter and rear brakes on our older Yukon XL. Tom was very helpful and took the time to get m Thanks for taking the time to help me facilitate a new starter and rear brakes on our older Yukon XL. Tom was very helpful and took the time to get me the best pricing and call me to inform me of the status of the repair. More
by dale22
Verified CustomerOther Employees Tagged: Jim Earhart
Helpful 
May 07, 2019
Check Engine light was diagnosed and results quick . I used the shuttle service and it was all I needed, Drivers were very friendly. The work came in less than I expected, and though I declined one repai I used the shuttle service and it was all I needed, Drivers were very friendly. The work came in less than I expected, and though I declined one repair there was no pressure to replace that part, though they explained the need and we discussed later repair. More
by wuerffeldavid
Other Employees Tagged: Jim Earhart
April 18, 2019
Awesome service Sarah and Tom are total assets to you dealership. The professional service they provided me was top notch! They both deserve a bonus or raise! Sarah and Tom are total assets to you dealership. The professional service they provided me was top notch! They both deserve a bonus or raise! More
by TGraff
Other Employees Tagged: Sarah Kuhns
April 11, 2019
Waiting over an hour for a scheduled oil change? It was pleasant enough. Waiting room is fine. It should not take over an hour to an oil change that I had an appointment for. Service people were a It was pleasant enough. Waiting room is fine. It should not take over an hour to an oil change that I had an appointment for. Service people were all nice. More
by toddtschida
April 10, 2019
Flat tire Got me in on a Saturday afternoon only a few hours before the closed. Everyone was great and got me up and running in no time. Got me in on a Saturday afternoon only a few hours before the closed. Everyone was great and got me up and running in no time. More
by Tracy
Other Employees Tagged: Connor Wickenhauser , Jim Earhart
April 01, 2019
Always a great experience We have purchased several vehicles from Valley Buick GMC and always have had them service the vehicles. We have always been well satisfied with the se We have purchased several vehicles from Valley Buick GMC and always have had them service the vehicles. We have always been well satisfied with the service department. They are always very professional. We highly recommend Valley Buick GMC for purchasing and servicing your vehicles. More
by rcbible
Other Employees Tagged: Jim Earhart, Tom Monson
April 01, 2019
a little frustrating frustrating when the service garage can not find the issue you have had with the software on the vehicle, unfortunately I don't live in the same commu frustrating when the service garage can not find the issue you have had with the software on the vehicle, unfortunately I don't live in the same community as the garage More
by isomd
Other Employees Tagged: Randy Rue, Connor Wickenhauser , Jim Earhart
March 27, 2019
AWESOME Valley always goes above and beyond even when I'm late for my service appointments. No one has serviced my truck but Valley since the day I bought it Valley always goes above and beyond even when I'm late for my service appointments. No one has serviced my truck but Valley since the day I bought it there 19 years ago...and no one else ever will. More
by JTHORNTO
Other Employees Tagged: Scott Soller, Heather Swanson , Jim Earhart, Tom Monson, Pete Rustad
March 14, 2019
Not pleased. First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it was wrong so I called the number on the orange card that was printed. I was told by Heather that I could bring my 2019 GMC Sierra in on Tuesday 3-12-19 and it would take half a day, she also wanted me to get my oil changed. I told her I have only 2,000 miles on the truck at this time. I asked if I could drop it off on Monday because I had the day off. She said yes. I lined up a ride with my son to pick me up and bring me home. When I pulled into the lot, I got out and was yelled at by an employee and said I could not park there. I was upset at the tone he used and being scolded by him. Anyway, my son came (made an extra trip for me and took me home to Lakeville. I was called a couple hours later and told that my truck was done???? My appointment wasn't until Tuesday. Now how do I get back and pick it up. I could have waited there or walked to a store instead of inconveniencing everyone else. I called my wife and she drove home from St Paul and brought me to the dealership to pick up my vehicle. I received from OnStar services that my tire pressures were low. When I got the truck home from the service department, they were still low. No one checked the air in the tires and I thought that maybe it would have been washed, but it wasn't. I am very displeased with the service. I don't feel appreciated as a customer, or that I am valued. Why wasn't a loaner vehicle provided? Why was the truck done in half the time stated and the day before it was scheduled. It was difficult to arrange rides from other people to get there and drop it off and to pick it up. More
by timrogotzke
Other Employees Tagged: Heather Swanson
March 02, 2019
Awesome! Met my expectations in every respect. Too my 2010 Buick to replace a tire pressure sensor. Arrived at 7am and left before 8am. Estimate was higher than actual cost for parts and labor. Too my 2010 Buick to replace a tire pressure sensor. Arrived at 7am and left before 8am. Estimate was higher than actual cost for parts and labor. More
by rcayotte
Dealership Inventory (276 Vehicles)
