Tom Toppi | Page 3

I would rather not give any stars because I’ve been dealing with the service department at Prestige for over 2 years now, and it has gone downhill dramatically. I brought my car in for an oil change an dealing with the service department at Prestige for over 2 years now, and it has gone downhill dramatically. I brought my car in for an oil change and was told they needed to replace a rear differential axle part and it needed to be ordered. I bring it back and they replace the front and give me the car back with a broken lug stud, I drove it to work not knowing and it felt and sounded like the front wheel was about to come off, I was so scared driving it. I call to let them know and was told I should have the car towed there and the service department acted as if I was inconveniencing them and over reacting. The service department manager did apologize and offer to give me a refund for my deductible days later but then I never heard back from him so don’t think he was actually trying to refund me anything. As far as I’m concerned, they don’t care if they mess your car up as long as they get money out of you. Wonder if their techs even know what they’re doing. The car should’ve been test driven, and they should’ve offered to get the car when I called to let them know the issue especially since they have recently offered pickup and delivery service. I will never go to this service department ever again or purchase a vehicle from Prestige, I’ve had nothing but issues with this so called pre certified vehicle they sold me in 2017. Time to go elsewhere, they lost a very good customer! More

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This is the 2nd car I’ve purchased from Tom. As always his wealth of knowledge about the product line as well as his ability to keep the sales process seamless are top notch. Love my new ascent, thanks To his wealth of knowledge about the product line as well as his ability to keep the sales process seamless are top notch. Love my new ascent, thanks Tom. See you in 3 more years. More

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Tom was knowledgeable, patient, and very low pressure when working with him to purchase a new Forester. He took us on two test drives to confirm it was a right fit. Very happy with the service received f when working with him to purchase a new Forester. He took us on two test drives to confirm it was a right fit. Very happy with the service received from Tom and Prestige. More

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What Service? My wife is on the road for her profession and carried items in the rear of her Subaru. We purchased the Forester as it was easier for her to load and My wife is on the road for her profession and carried items in the rear of her Subaru. We purchased the Forester as it was easier for her to load and unload items. Then a nail met her rear tire and this was found as she was leaving for work. Called service and boy, we were surprised as what we were told. They could not see us until the next day because they were busy, too busy. Talking about a flat tire, not a major job. So being the first time, always took care of things myself, we had the 100,000 mile bumper to bumper and road service. Called road service and they were there in 20 minutes. Not wanting to unload the vehicle to put on the spare, I had road service remove the tire, place in my truck and took it to be repaired. Vehicle has less than 6,000 miles so what, a 10 minute job. That's when the reality hit, they would do nothing for me because they were booked, too busy, MAYBE TOMORROW or could see us the following Thursday... This is what I paid $1,740.00 for PLUS $785.00 Road Service, to be turned away. WE WANT OUR MONEY BACK, I will get another service plan, I do not want yours as there is no service in your Service Plan unless I have to run around, wait and this no service, this is BS. Yes your team has helped my wife several times with understanding her new vehicle and features, even before with her 2017 Legacy but now, when the time comes we are stuck, no service. Plus had to take my tire to Tire Tech to get repaired for $20.00 in less that 30 minute time. I have my own company and when a problem arises, I am there is over 800 customers and it's only me, not a garage full of technicians and people sitting behind desks while I am worried that my wife would be stuck somewhere. More

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We purchased two Subarus from Prestige and cannot say enough about how amazing they were. Everyone, and I mean everyone, from the owner Mr. Z. to Brett, Antonio, Tom T., Enrique in service, and the entir enough about how amazing they were. Everyone, and I mean everyone, from the owner Mr. Z. to Brett, Antonio, Tom T., Enrique in service, and the entire office team truly understand what it means to provide outstanding customer experience. They exhibited care, entertained my kid, answered a million questions, and really made us feel like family. Thank you for taking such great care of us! More

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Dan was a true professional who is knowledgeable about every aspect of leasing a car and makes the process as painless and quick as possible! It is obvious that he likes what he does and the product that every aspect of leasing a car and makes the process as painless and quick as possible! It is obvious that he likes what he does and the product that he sells!!! Great salesman! Subaru should be proud to have him! More

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Excellent Customer Service We recently purchased a new Subaru from Harry Goldberg. As a small business owner I value the importance of customer service and was very impressed w We recently purchased a new Subaru from Harry Goldberg. As a small business owner I value the importance of customer service and was very impressed with the excellent customer service we experienced dealing with Harry. This is our second Subaru purchase from Prestige. Both Tom Toppi from our first purchase, and Harry explained every detail of the purchase and vehicle functions including the impressive technology. Our experience with Prestige's service department has also been very positive. Very good experience and we highly recommend Prestige for your Subaru purchase and service. More

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Best dealership in the area - Selling the best cars! This was our third experience leasing a Subaru at Prestige... not only was it the quality of the car that brought us back, but also the friendly carin This was our third experience leasing a Subaru at Prestige... not only was it the quality of the car that brought us back, but also the friendly caring support provided by the sales and service personnel. Whether by phone or in person, you can always depend on getting a professional answer to your concerns or questions. I wouldn't hesitate for a moment to recommend Prestige Subaru to our family or friends. More

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Love my new Subaru Impreza! Definitely made the right choice going to Prestige. From the start the staff were very friendly and welcoming. Tom Toppi stayed late to work with me in a weeknight, answering choice going to Prestige. From the start the staff were very friendly and welcoming. Tom Toppi stayed late to work with me in a weeknight, answering every question I had. Went back on Saturday to pick up my car and, though the dealership was busy, employees still took time to make sure I fully understood every step of the car buying and financing process (a HUGE plus for this first time car buyer). More

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Recently just went to "just look at cars" at Prestige, and came home with a car. Tom was great! He explained everything clearly to me and he was very knowledgeable with the cars. He even gave me some time and came home with a car. Tom was great! He explained everything clearly to me and he was very knowledgeable with the cars. He even gave me some time to think over everything, not once did he rush me, or harp on me to see if I had came to a decision. He just reassured me of everything and asked was there anything else he could do to help me. Once I decide I wanted the vehicle Tom and Dan had all the paper work done in a timely fashion. More

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