Ourisman Toyota of Richmond

The Ourisman Team at Ourisman Toyota of Richmond is incredible! I haven't stopped telling people about the top-tier service I received. From start to finish, the team provided the kind of experience yo incredible! I haven't stopped telling people about the top-tier service I received. From start to finish, the team provided the kind of experience you just don't see at other dealerships anymore. Huge thanks to the whole crew—keep doing exactly what you’re doing! More

Everything went well. Very pleased. It took less time than I expected. I remembered Chad from years past and was pleased that he was checking me in Very pleased. It took less time than I expected. I remembered Chad from years past and was pleased that he was checking me in More

My 2023 Rav 4 broke down an a Friday afternoon and ways towed to the dealership. Justin was my service provider and he did an excellent job of communicating with me and taking care of the problem He ha towed to the dealership. Justin was my service provider and he did an excellent job of communicating with me and taking care of the problem He had the problem evaluated early on Saturday morning, and fixed by 3pm. More

Excellent service. Quoted price was what was charged.. Friendly people . Excellent customer service. Will refer Quoted price was what was charged.. Friendly people . Excellent customer service. Will refer More

Left off oil cap after oil change. Created huge spill. Service recovery effort was average Created huge spill. Service recovery effort was average More

My experience was very good. I had good customer service. I would recommend this dealership to everyone. I had good customer service. I would recommend this dealership to everyone. More

Very friendly and polite and keeping us updated while the technician working on the car technician working on the car More

Work was done efficiently and I was in and out and was satisfied with my visit. satisfied with my visit. More

I was called to have my last oil change done. When I arrived, they informed me that they could only perform a tire rotation. I tried to explain my situation or what i was told on the phone, but When I arrived, they informed me that they could only perform a tire rotation. I tried to explain my situation or what i was told on the phone, but they refused to listen or allow me to finish my sentence. More

I have an appointment to get my car inspected and I was in and out of there in record time. in and out of there in record time. More