Tomas DeFelice
Tomas DeFelice at Route 46 Nissan
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Tomas DeFelice

Sales Consultant

Route 46 Nissan

440 US-46
Totowa, NJ 07512

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37 Reviews
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37 Reviews

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37 Reviews of Tomas DeFelice

December 03, 2022

Dealership Rating
Employee Rating

Tom DeFelice took great care of us and was completely reasonable with making a deal happen! Definitely plan on returning in the future. More

by Saez’s
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 05, 2022

Route 46 Nissan responded

Thank you for taking the time to leave a postive review. We look forward to seeing you again.

October 07, 2022

Dealership Rating
Employee Rating

This dealership is the worst I ever experienced. They LIE and Bait and switch prices. Extremely improper attitude. I was told I was speaking to a supervisor but when I called back to speak to him ag More

by onebigmiamifan
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 07, 2022

Route 46 Nissan responded

Dear Sir, In order for a vehicle to be "Yours" it requires you to pay for it, or at the very least, leave a deposit and sign paperwork. Since you did not (1) Visit the Dealership (2) Negotiate a Deal (3) Pay for the vehicle or (4) Drive off in the vehicle, I am a bit baffled by the assumption that you own the vehicle.I am also baffled by the "Bait and Switch" allegation, since you never visited our business, you really can't claim being "baited" to come here. Should you wish to shed some light on how you came to the conclusion that a vehicle that you never paid for belonged to you, or how you were "baited and switched" when you never came to the store nor were switched into another vehicle (part of the issue, since again, recall the only vehicle you wanted was sold and you did not want anything else, so no switch occurred), I would be eager to hear the reasoning. Please feel free to email me at jamie@routet46autos.com Have a great day!

Oct 07, 2022

onebigmiamifan responded

Jamie your dealership is a bunch of lairs on top of bait and switch i have it all recorded how Mark Igram who nobody seems to be aware of a Mark Igram at your dealership. I have a email from Kristen Burns clearly stating the price and i have a recorded tape of Mark Ingram saying that the price sent to me via email was wrong and the Lexus was actually $35k if you know the law i dont have to come there to be a Bait and Switch claim. I had a appointment you made for me Thursday 3pm to come in a purchase this car and i said should i leave $100 to hold it as you made the appointment for Thursday oct 5th on Oct 4th when i called you. I was never told that the car could be sold so even though i live on Long Island and take at least 3 hours and $25 in tolls to get there. I was called Wednesday night by the sales rep i have his name in my formal complaint paperwork and wasnt told car was sold so your dealership knowing where i live allow me to taste time and money coming there Thursday 3pm when you knew my car was sold Wednesday night when he called at 814pm. Then Mark Igram offered me the same car but for first $40k which is $7k more then the one i was buying then said he is dyslexic and the car is really $41500 so $8500 more. Your lies are all recorded and in my formal complaint with BBB and Attorney General of NJ. They will determine if your dealership broke 1 or 2 bait abd switch laws. On top of all this MARK IGRAM ?? Said he would call me back to see if he can give me the car for the $40k he offered before claiming to be dyslexic but i read that being dyslexic a person read numbers in the wrong order? How did he give me $40k then $41500 i dont see a 1 or 5 in $40k. Its all recorded along with VARIOUS complaints your dealership has on Yelp and Dealer rater along with other sites claiming buyers were told they had to buy the $4k warranty and the prices given went up $4k read all the same complaint over and over. Your dealership made numerous LIES and mistakes. Still waiting for the call from Supervisor Mark Igram that Kristen transfered me to. Jamie your in over your head i deal with issues like this everyday so i know bait and switch doesnt mean you have to go to the dealership but all the people that said thier price went up $4k from the price they were qouted each of those are bait and switch also cause read how they felt that they had to buy the warranty. You know the 2018 Lexus GX 460 for $32,995 i was buying and now Mark Igram wants to offer me same car for $41,500 but first $40k but his dyslexic made him give me wrong price. Lets see what the BBB and Attorney General decide if your dealership broke the law. I recorded the whole conversation and have writen confirmation of appointment and Lexus i was buying Thursday 3pm the appointment YOU gave me. If you would like to discuss further about the $41,500 which i would never pay more then $40 per price i was verbally given then retracted. My number is Scott Grove 516 901 4105 No call with how could this happen knowing how far and how much it was costing me to come there just confirms that you knew my Lexus was sold and your sales rep figured well he came a long way so ill just sell him the $41,500 Lexus that i was qouted $40k. Also how can you explain Kristen transfered me to a supervisor naned Mark Igram that dont exist.

Oct 07, 2022

onebigmiamifan responded

PLEASE people notice how Jamie didnt call me or reply to the FACTS this dealership has 288 negtive reviews DO NOT buy a car from this dealership as soon they will be fined by the Attorney General and already have numerous complaints to the Better Business Bureau. Notice she didnt even deny thatt i was lied to by a person that gave me a false name of Mark Igram i buy from ANYPLACE else as you will have a problem if you buy from these criminals Scott Grove

Oct 10, 2022

Route 46 Nissan responded

Scott, you are referring to employees that are not working at our dealership. The reason nobody knows who "Mark Ingram" is, is because he does not work here at Route 46 Nissan.

June 16, 2022

Dealership Rating
Employee Rating

Tom DeFelice was absolutely amazing . No hidden fees . Very personable . Professional and easy to work with Would come back again More

by Janineandgregory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 17, 2022

Route 46 Nissan responded

Janine, thank you for taking the time to leave a positive review. We look forward to seeing you again.

April 15, 2022

Dealership Rating
Employee Rating

The service is very bad, I purchased a Nissan Leaf 2021 form here and it broke down twice in 2 months. The second time it was in service for a month. At the time of the purchase the ev salesman(the only on More

by Tim v
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 18, 2022

Route 46 Nissan responded

Tim, I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

December 16, 2021

Dealership Rating
Employee Rating

After sale one vehicle never answered the phone I 1 month driver with m expired licence plate More

by Carlitospacheco1982
Customer Service
Friendliness
Recommend Dealer
No
Dec 20, 2021

Route 46 Nissan responded

I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

June 12, 2021

Dealership Rating
Employee Rating

First time here for me! Had bad experience with a previous dealership a week prior and arrived here a bit skeptical as what to expect. Totally blown away by how receptive and professional Tomas was. More

by ange
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bernard Bertsch

Jun 14, 2021

Route 46 Nissan responded

Ange, happy to hear that our staff went above and beyond to make your shopping experience a pleasant one. It was a pleasure serving you as a customer.

January 23, 2021

Dealership Rating
Employee Rating

From the moment I stepped into the dealership, Tomas DeFelice, greeted me at the door and immediately made me feel welcomed. He was very upfront and professional. Honest in his responses to my inquirie More

by Damaynes402
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Miller

Jan 25, 2021

Route 46 Nissan responded

Thank you for leaving Tomas a 5 Star Review. We are thrilled that you had an excellent shopping experience and were able to get the vehicle you were looking for in a timely matter. Tomas looks forward to seeing you for your next vehicle.

August 18, 2020

Dealership Rating
Employee Rating

Tom was absolutely great, he made sure I left the dealer with the car I wanted and made sure to meet all of my expectations. Tom not only gave me options but also very effective and transparent. I got a gre More

by Adrianamoncion1890
Recommend Dealer
Yes

Other Employees Tagged: Bernard Bertsch

Aug 19, 2020

Route 46 Nissan responded

Thank you for the excellent review. Happy to hear that Tom was able to get you into the new 2020 Nissan Rogue at the price you were looking for. Enjoy your new vehicle.

March 14, 2020

Dealership Rating
Employee Rating

We went in on 3/14/20 and Tomas Defelice helped us. He was honest, patient and helpful. He made getting a car pleasant and easy. I would recommend Nissan 46 and highly recommend seeing Tomas Defelice if y More

by Vianca.chirino
Recommend Dealer
Yes
Mar 16, 2020

Route 46 Nissan responded

Thanks for telling us that Tomas Defelice was so helpful. We enjoy hearing that he was honest, patient and helpful. Thanks for the great recommendation and we'll look forward to seeing you again!

December 31, 2019

Dealership Rating
Employee Rating

Tomas DeFelice was awesome! He made our experience a Tomas DeFelice was awesome! He made our experience a pleasurable one! He is knowledgable. Rich C. was awesome as well! Thank you Tomas! You are amazi More

by Clmoore91
Recommend Dealer
Yes
Jan 01, 2020

Route 46 Nissan responded

Thanks for the great review for Tomas DeFelice! It's so nice to know that he's awesome and he made your experience a pleasure. We're also so glad to hear that Rich C. and Tomas were great too.

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