Tomas Gates | Page 49

I was seeking to purchase a pickup truck for the fall and happen to locate two: one of which was at this dealership (Gates). I live on the shoreline so it would have been a bit of a ride to pick it up but I happen to locate two: one of which was at this dealership (Gates). I live on the shoreline so it would have been a bit of a ride to pick it up but I was willing to do so if the people working at the dealership were professional, responsive, and helpful. I opted to finance rather than purchase outright for business and tax reasons, and found that Nick (finance guy) was clueless. Multiple phone calls were made to obtain different pieces of the 'puzzle'. But, at least he was capable of writing down the proper phone number and dialing it! Tom - he was another story! He either couldn't record the right numbers or couldn't read his own handwriting! Honestly - almost from the beginning the interactions gave a new meaning to the phrase clueless! Perhaps it is the fact that the dealership is not in a metropolis or perhaps the people working there act like its a 'mom and pop' shop or business, but when I called asking to speak with the owner or obtain his email or be put into his voicemail, I was told by Samantha that she didn't know his email, that he didn't have voicemail, and that she couldn't give me the owners name as the business was in a transition and it was switching to one of the sons. WOW! This is a scary place. Don't waste your time like i did! I ended up purchasing my other selection (the other of the two trucks I had found) at Wallingford GMC - NOW that is a professional dealership! I highly recommend Wallingford! Again, DONT waste your time with Gates!!!!! More

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Pleased from the time I received a phone call from Tom Gates...Thank you and hope to always have a positive experience. Nate was also very professional... Gates...Thank you and hope to always have a positive experience. Nate was also very professional... More

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Even though I felt that I should have received more for my trade-in I was happy with the final results. I have done business with Gates in the past and was happy. my trade-in I was happy with the final results. I have done business with Gates in the past and was happy. More

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Having recently had a horrendous experience at another local dealership, I was very pleased that Gates was the complete opposite! Everyone went the extra mile to ensure that I was satisfied. Thank you t local dealership, I was very pleased that Gates was the complete opposite! Everyone went the extra mile to ensure that I was satisfied. Thank you to everyone at the dealership! More

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Friendly place to visit.. They get things done fast.. I would recommend Gates to other people. I have bought 2 cars from Gates with very little issues. would recommend Gates to other people. I have bought 2 cars from Gates with very little issues. More

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The experience was very good.We weren't pressured into buying anything. All the sales people were very helpful,they explained everything very clearly and sugested different options. into buying anything. All the sales people were very helpful,they explained everything very clearly and sugested different options. More

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Great buying experience! Terrific customer service and enjoyable purchasing environment. I would recommend this dealership and representative to a friend. No pressure sales made for a pleasant purchase. enjoyable purchasing environment. I would recommend this dealership and representative to a friend. No pressure sales made for a pleasant purchase. More

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When I was in for regular service the sales person (Tomas) asked if I was satisfied with my present car. There were a few things I was not completely satisfied with. He recommended looking at the new (Tomas) asked if I was satisfied with my present car. There were a few things I was not completely satisfied with. He recommended looking at the new totally redesigned Altima. After a careful look and a test drive I was convinced. We sat down and came up with a reasonable trade. The car was delivered on time and and in perfect condition. There is truth to the saying "Gates Gets IT". I would recommend this dealership to anyone. More

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Excellent service, knowledgable not pushy. Answered all questions funny. Clean neat patient willing to listen to what I wanted great hours. I would definitely send other people here questions funny. Clean neat patient willing to listen to what I wanted great hours. I would definitely send other people here More

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I took the time to research and test drive a number of cars this purchase. I was very happy with the friendliness and service at Gates. I wanted to stay local and support our community. I purchased a new cars this purchase. I was very happy with the friendliness and service at Gates. I wanted to stay local and support our community. I purchased a new Buick Encore and had a great experience with Tomas and the enire staff at Gates! More

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