Tomas Umpierre
Tomas Umpierre at Subaru of Pembroke Pines
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Tomas Umpierre

Product Specialist

Subaru of Pembroke Pines

16100 Pines Boulevard
Pembroke Pines, FL 33027

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18 Reviews

Dealership Experience

6 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

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18 Reviews

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18 Reviews of Tomas Umpierre

October 29, 2023

Dealership Rating
Employee Rating

They are all sweet until they print your out the door price. Then they will insult your intelligence in writing. Price 10,000 over invoice. Not willing to come close to MSRP. Do your homework on Edmund More

by BlueSkies
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Kahuk

Oct 30, 2023

Subaru of Pembroke Pines responded

We're sorry to read about your experience, and we apologize if you felt disrespected in any way. We strive for transparency with our pricing and it's clear that this wasn't reflected during your visit. Your feedback is important to us as we continually aim to improve the customer experience. If you'd like, please reach out so we can discuss this further. Thank you, Duane Massa - General Manager - (954) 443-2351

September 23, 2021

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They have very good service and took good care of me, i highly recommend them More

by Damian0620
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julio Cesar Campos III

Sep 24, 2021

Subaru of Pembroke Pines responded

Your feedback and recommendation mean the world to us, Damian - thank you so much! Come back again next time! - the Subaru of Pembroke Pines team

May 02, 2021

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Employee Rating

Mike Banko went above and beyond. This is our 4th vehicle with them and he always makes things a breeze. I wouldn’t choose any other dealer or salesman than Banko! Big shout out to Tommy and Sean O’Grady as More

by 23therock
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Banko, Sean O'Grady

May 03, 2021

Subaru of Pembroke Pines responded

What a great review! We love to hear that you can depend on Mike to make your car-buying experiences five-star worthy. Thank you for your kind words about him, Tommy, and Sean! We hope that your new vehicle is treating you well. - Subaru of Pembroke Pines team

February 25, 2021

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Employee Rating

I would recommend with some hesitation. I have previously used this dealership for service only. This was my first purchase. Was not as easy or smooth is I had expected after dealing with servi More

by SHERYLS7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Reinaldo Rivera , Think finance person was Reinaldo but not sure.

December 28, 2020

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Employee Rating

Poor Customer Service. It is the third time I lease or purchase a car, we couldn’t get a good deal on the car we wanted so we decided to buy our lease, when that happened they changed completely, the Fina More

by pattyv71
Recommend Dealer
No
Dec 29, 2020

Subaru of Pembroke Pines responded

I understand that we weren't able to come to an agreement on the New Crosstrek and that's why it was in your best interest to buyout your current lease. The Business Manager knew you were in a rush and that's why he gave the paperwork to Tommy, the Salesman, to have you sign. If you would like to come back in, we would be willing to go over all your paperwork and answer any questions you may have. If you have any questions, feel free to call me directly, Duane Massa General Sales Manager Direct: 954-443-2351

Dec 29, 2020

pattyv71 responded

You just believe what they say, I was not in a rush, he told me it would take 10 minutes and it took hour and a half. This is not my first time there and I love Subaru. Your staff did wrong and I feel sad for that. They got upset and I could see it when they came with the offer for my loan and I had a better one with my Credit Union. I am a good customer, I already bought 13 cars with Rick Case, man just don’t like it when a woman is prepared or knows a little more. I am disappointed at them. But I understand if you want to believe them.

December 05, 2020

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Tomas Umpierre was extremely professional, helpful and patient. He made me feel that he cared about getting what I needed and wanted in my new car lease. He was attentive to the details that were importan More

by drmarazapata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gaitan

December 04, 2020

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This was my second Subaru Outback with these guys. And I have recommended may family and friends as well. As always friendly service and great deals. More

by oniel
Recommend Dealer
Yes

November 21, 2020

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We special ordered a 2021 manual plasma yellow crosstrek through this dealer. Once it was clear that we were adamant about the exact model we wanted, the ordering process flowed quite well. The actual deliv More

by JUJODONE
Recommend Dealer
Yes

Other Employees Tagged: Juan Carlos Morales

October 12, 2020

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Employee Rating

I received excellent service from professional sales associates. Tomas was knowledgeable, polite, and worked hard to meet my car purchasing needs. I’m very pleased with my purchase. More

by madforyouwellness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 27, 2020

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Employee Rating

Fantastik, will be back. I was very happy to see that they worked hard to please me in every way. I am hard to deal with. More

by RFRASCA
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ana

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