Tommie Mercer | Page 2

My service was amazing. When I arrived I was greeted in and asked if I needed help. I was then directed to service area that’s where I met Tommie Mercer . He was respectful When I arrived I was greeted in and asked if I needed help. I was then directed to service area that’s where I met Tommie Mercer . He was respectful and welcoming. He asked what services I needed done, which I explained. Then he called and told me my issue and the price and the waiting period . Was shocked when my part was delivered early and got my car back sooner then expected . Tommie Mercer is highly recommended for sure in my book. More

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Purchase was great nearly two years ago & the service has been superb because my service rep is named Tommie Superman Mercer. This guy is the best especially when he wears his S across his chest. Thanks Tomm been superb because my service rep is named Tommie Superman Mercer. This guy is the best especially when he wears his S across his chest. Thanks Tommie for an awesome outcome & short wait or stay everytime I need anything. Sorry it has been alot over the last 18 months. L.D. More

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Bo was very helpful! They were quick and efficient. They made it a very easy experience They were quick and efficient. They made it a very easy experience More

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Tommie always goes out of his way to give the best customer service when I come in to get my car serviced. customer service when I come in to get my car serviced. More

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Excellent same-day warranty service. Tommie Mercer was the service rep and kept me up to date on car’s status. Really appreciated the car being detailed before pick up…unexpected and rea Tommie Mercer was the service rep and kept me up to date on car’s status. Really appreciated the car being detailed before pick up…unexpected and really appreciated! More

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Tommy Mercer, made my experience at the dealer awesome,customer service was a five star rating awesome,customer service was a five star rating More

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As always Tommie is amazing! !! He gets my vehicle in for service, answers any and all questions I have and is very professional. This is the only Kia dealership I will go to beca !! He gets my vehicle in for service, answers any and all questions I have and is very professional. This is the only Kia dealership I will go to because of the amazing service I receive every single time....thank you Tommie!!! More

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I have been a customer of Southside KIA for many years. I started as a service customer and the purchased. The service department is by far the best in my opinion. Tommie is awesome, he’s always on top of I started as a service customer and the purchased. The service department is by far the best in my opinion. Tommie is awesome, he’s always on top of my requests and provides updates regularly. I have owned several KIA products and have used other dealerships in other states and in the Jacksonville area but I’ll never use another one! Southside KIA is the best More

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From calling in to setting up my appointment to arriving immediately tak3n care of. Receiving a promise time to checking in with all waiting customers throughout the process to calling my name telling me my immediately tak3n care of. Receiving a promise time to checking in with all waiting customers throughout the process to calling my name telling me my vehicle is completed as promise & returned to me cleaner than when I dropped it off. Thank you Tommie Mercer. From L.D. Happy Holidays Sir More

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Wow I can't say enough great things about this Kia service! I am military so therefore travel around and move quite a bit and have dealt with many service shops. This one by far has been the best over service! I am military so therefore travel around and move quite a bit and have dealt with many service shops. This one by far has been the best over the last 20 years. We're on our 4th Kia in the family now. Southside Kia has gone above and beyond many times. The waiting area is stocked with coffees, goodies, tv and very clean. I have utilized the complementary van service to run errands or have lunch while being serviced, all the drivers are friendly and courteous. The best part is the scheduling and I spend very little time waiting, everything is super efficient! BIG THANK YOU TO Reilly Sean Mickey and Tommy Mercer! Outstanding! More

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