Tommy Farruggio
Tommy Farruggio at Ferman Chevrolet - Tampa

Tommy Farruggio | Page 23

Customer Experience Manager

Ferman Chevrolet - Tampa

9751 Adamo Dr
Tampa, FL 33619

Contact Me
4.8
239 Reviews

Dealership Experience

22 yrs, 3 mos

Industry Experience

22 yrs, 3 mos

Specialties & Trainings

Corvette Manager

4.8

239 Reviews

Write a Review

239 Reviews of Tommy Farruggio

April 12, 2017

Dealership Rating
Employee Rating

Just fabulous Great selection Great product presentation Great finance offering Great atmosphere Comfortable and clean facilities Great people with grea More

by Trixie01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2017

Ferman Chevrolet - Tampa responded

On behalf us all of us at Ferman Chevrolet of Tampa, I would like to thank you for sharing this great review about our dealership! We are thrilled that you had a great experience. Our goal as always is 100% guest satisfaction. If there is anything I can help you with going forward please don't hesitate to contact me anytime. Again thank you for the awesome review and being a part of the Ferman family. Tommy Farruggio Guest Experience Manager & Corvette Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 30, 2017

Dealership Rating
Employee Rating

BEWARE HORRIBLE CUSTOMER SERVICE Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. More

by You know
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 31, 2017

Ferman Chevrolet - Tampa responded

Hello Todd, Our goal is 100% guest satisfaction and from your 1 star rating we haven’t achieved that goal with you. I do believe that the issue you are having do happens while you have the vehicle in your possession. But unfortunate as per General Motors technical assistance, we must have a failure to isolate the problem and by nothing happening while we have vehicle with us makes it very difficult to isolate the problem. It gives us no technical data to direct us or GM Tech on the issue. I encourage you to contact to GM guest assistance with your issues directly at (800) 222-1020 and state with them your disappointments. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

December 27, 2016

Dealership Rating
Employee Rating

Best Chevrolet Dealership I traded in my Toyota for a brand new 2017 Traverse. What a great car. A big thank you goes out to Tommy Farruggio and my salesman Zeyad for making it More

by Theresa Scorcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zeyad "Z" Altuama

Dec 27, 2016

Ferman Chevrolet - Tampa responded

"Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that we provided you with the excellent experience we strive to provide all our guest. We look forward to working with you again in the future. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com "

November 04, 2016

Dealership Rating
Employee Rating

Excellent experience Zeyad was really helpful as soon as stepped in to the dealership. All the staff were great. Really good experience. I would recommend it to everyone More

by avieshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zeyad "Z" Altuama

Dec 27, 2016

Ferman Chevrolet - Tampa responded

"Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that we provided you with the excellent experience we strive to provide all our guest. We look forward to working with you again in the future. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com "

October 25, 2016

Dealership Rating
Employee Rating

great experience The place is very welcoming, and so is everybody that works there. Mazin is a very good salesmen, helped me getting my old vehicle in the deal, and ho More

by CLEOVALDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mazin ”MAZ” Altuama

Dec 27, 2016

Ferman Chevrolet - Tampa responded

"My name is Tommy Farruggio and I am the Guest Experience Manager here at Ferman Chevrolet of Tampa. Thank you so much for sharing your experience at our dealership. Our goal is 100% guest satisfaction. I would like to invite you to call or email me so I may personally handle your vehicle concerns with the service department, and make sure your experience lives up to the standards we have set here. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

October 24, 2016

Dealership Rating
Employee Rating

Amazing experience Thank you to Zeyad Altuama, Jimmy, Tommy, and Brain! I have purchased many vehicles in my life bit have never had an experience like this. Everyone More

by jwalls71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zeyad "Z" Altuama

Oct 24, 2016

Ferman Chevrolet - Tampa responded

"Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that we provided you with the excellent experience we strive to provide all our guest. We look forward to working with you again in the future. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Welcome to the Ferman Family. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com "

October 14, 2016

Dealership Rating
Employee Rating

Our family had a wonderful experience with the sales team. the sales team was very professional when our Daughtet Dawn Hill purchased her 2016 Tahoe on 10/11/2016.. They were very courteous and efficient. It More

by Suzyhaake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mazin ”MAZ” Altuama

Oct 18, 2016

Ferman Chevrolet - Tampa responded

Thank you for the great review. It was my pleasure in helping your daughter with the purchase of her new vehicle. It was great meeting all of you. If there is ever something I may assist you or your daughter with at the dealership please don’t hesitate to contact me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Again thank you and also thank you for being part of the Ferman family. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

October 13, 2016

Dealership Rating
Employee Rating

New Car buying experience with our Daughter These was our third Chevy purchase at Ferman. This time I was accompanying my daughter as she had selected the Chevy Tahoe LS. Mazin Altuama was a g More

by James Haake
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mazin ”MAZ” Altuama

Oct 13, 2016

Ferman Chevrolet - Tampa responded

Thank you Jim for the great review. That was nice of you. It was my pleasure in helping your daughter with the purchase of her new vehicle. It was great meeting all of you. If there is ever something I may assist you or your daughter with at the dealership please don’t hesitate to contact me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Again thank you and also thank you for being part of the Ferman family. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

October 10, 2016

Dealership Rating
Employee Rating

Very supportive!! We are a local non-profit 501 (c) (3) organization who supports our American Heroes (Veterans, Military Service Members, First Responders, Blue, Silve More

by My Warrior's Place
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Doran

Oct 11, 2016

Ferman Chevrolet - Tampa responded

Thank you very much for the great review. it was our pleasure. Thank you for all your efforts in working towards such a great cause. The reason we can all sleep safe at night is all because we know that our men and women of the armed forces are risking their lives to protect us. The real thank you goes out to them. It was great meeting you today. Look forward in working with you in the future. If there's anything you need, please don't hesitate to contact me anytime. Tommy Farruggio Customer Experience Manager (813)623-2411 ext 4235 Thomas.farruggio@ferman.com

September 25, 2016

Dealership Rating
Employee Rating

Corvette 2017 Grand Sport The staff here are incredibly knowledgeable! My salesman, Tommy Farruggio, was a true professional in every way. Didn't oversell the product and ga More

by Merrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Day

Sep 26, 2016

Ferman Chevrolet - Tampa responded

Thank you guys for the great review and kind words.. That was very nice of you to say. It was my pleasure and an honor to be part of your new vehicle purchase. It truly is one of the best sports cars in the world. I'm so happy you love you new toy. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

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