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Tommy Farruggio
Tommy Farruggio | Page 23
Customer Experience Manager
Ferman Chevrolet - Tampa
9751 Adamo Dr
Tampa, FL 33619
242 Reviews
Dealership Experience
22 yrs, 5 mos
Industry Experience
22 yrs, 5 mos
Specialties & Trainings
Corvette Manager
242 Reviews
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242 Reviews of Tommy Farruggio
May 02, 2017
Loyal customer-unhappy with tire dept!!! I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty. Would have recommended this dealership to anyone. Well don't be fooled by their tire warranty. I had the misfortune of running over some roofing nails-literally got nails in every tire. Take it to ferman-they replaced front two tires under the warranty and plugged the back two tires. Well my truck is a rear wheel drive. My back tires didn't have a lot of tread to begin with. So they leave the balder tires on the back, put the new ones up front and a week or so later at 40 mph my truck hydroplaned off 301 into a light pole. Yeah I'm not real happy. More
by Rachelfoy24
May 02, 2017
thank you thank you so much Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get t Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get the truck we wanted. and a super big thank you to Tommy for getting things done as promised. you both are the greatest! Thank you body shop for making my tail gate all new again. love it! More
by Lynne
Other Employees Tagged: Jason Wells
April 21, 2017
He listened! Working with Zeyad was truly the easiest vehicle I have ever purchased. He did everything just right! He listened to me as to what I wanted and he p Working with Zeyad was truly the easiest vehicle I have ever purchased. He did everything just right! He listened to me as to what I wanted and he picked out exactly what I was looking for! Truly a pleasure working with him. Karen More
by Karen A.
Other Employees Tagged: Zeyad "Z" Altuama, Howard (Service Advisor)
April 12, 2017
Just fabulous Great selection Great product presentation Great finance offering Great atmosphere Comfortable and clean facilities Great people with grea Great selection Great product presentation Great finance offering Great atmosphere Comfortable and clean facilities Great people with great personalities Love to recommend this company and Individuals to all my friends and family More
by Trixie01
March 30, 2017
BEWARE HORRIBLE CUSTOMER SERVICE Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. They treat you like they are doing you a favor to perform warranty work YOU PAID FOR. I was told today by The General manager (which I had to hunt down and ignored several calls and emails) that I should be happy that they gave me a loaner after 4 trips for the same issue and Basically told me to find a different dealer to service my car. Mind you because the issue happened while I was not there, in their mind it didn't happen and they cant do anything. When you pay the obscene amount for a vehicle that has a warranty is it crazy to expect that it works? Or is it crazy to think that a warranty should mean that when broke it gets fixed? Evidently, Ferman Chevrolet interprets this differently than I. The customer experience manager Tommy tried to help, and I hate that I had to name him here but I can tell when someone agrees with what you are saying but has to hold the line. I guess I am crazy. They have no idea how to communicate or the slightest clue about customer service. Do yourself a favor and drive the extra couple miles to a different place. More
by You know
December 27, 2016
Best Chevrolet Dealership I traded in my Toyota for a brand new 2017 Traverse. What a great car. A big thank you goes out to Tommy Farruggio and my salesman Zeyad for making it I traded in my Toyota for a brand new 2017 Traverse. What a great car. A big thank you goes out to Tommy Farruggio and my salesman Zeyad for making it the best car buying experience I ever had in over 40 years. Thanks guys for everything, you are the best. More
by Theresa Scorcia
Other Employees Tagged: Zeyad "Z" Altuama
November 04, 2016
Excellent experience Zeyad was really helpful as soon as stepped in to the dealership. All the staff were great. Really good experience. I would recommend it to everyone Zeyad was really helpful as soon as stepped in to the dealership. All the staff were great. Really good experience. I would recommend it to everyone More
by avieshan
Other Employees Tagged: Zeyad "Z" Altuama
October 25, 2016
great experience The place is very welcoming, and so is everybody that works there. Mazin is a very good salesmen, helped me getting my old vehicle in the deal, and ho The place is very welcoming, and so is everybody that works there. Mazin is a very good salesmen, helped me getting my old vehicle in the deal, and hooked me up with a nice car. Very good explanation of all the features the car comes with. I recommend to everyone looking for buying a car. Everybody in the staff is very polite. More
by CLEOVALDI
Other Employees Tagged: Mazin ”MAZ” Altuama
October 24, 2016
Amazing experience Thank you to Zeyad Altuama, Jimmy, Tommy, and Brain! I have purchased many vehicles in my life bit have never had an experience like this. Everyone Thank you to Zeyad Altuama, Jimmy, Tommy, and Brain! I have purchased many vehicles in my life bit have never had an experience like this. Everyone I worked with was a true professional that worked hard to make sure that my needs were met. I made multiple trips to the dealership and they were attentive to my needs each time and very patient. One we found the right car with the help of everyone working together I felt like I was part of the family. I know where I will be going and telling my friends to go when it is time to purchase a vehicle. Ferman Chevrolet is the only place you want to visit when you need a car. I know we will have a long relationship with them. More
by jwalls71
Other Employees Tagged: Zeyad "Z" Altuama
October 14, 2016
Our family had a wonderful experience with the sales team. the sales team was very professional when our Daughtet Dawn Hill purchased her 2016 Tahoe on 10/11/2016.. They were very courteous and efficient. It the sales team was very professional when our Daughtet Dawn Hill purchased her 2016 Tahoe on 10/11/2016.. They were very courteous and efficient. It was a very pleasant overall experience..we also Met Tommy in customer service during the process he was very helpful in expediting the experience..we appreciated our salesmans Mazin Altusma very thorough, efficient explanation of all the features on Dawn's new Tahoe...mazin was very personable considerate of our entire family, very good experience.. More
by Suzyhaake
Other Employees Tagged: Mazin ”MAZ” Altuama
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