Tommy Farruggio
Tommy Farruggio at Ferman Chevrolet - Tampa

Tommy Farruggio | Page 22

Customer Experience Manager

Ferman Chevrolet - Tampa

9751 Adamo Dr
Tampa, FL 33619

Contact Me
4.8
239 Reviews

Dealership Experience

22 yrs, 3 mos

Industry Experience

22 yrs, 3 mos

Specialties & Trainings

Corvette Manager

4.8

239 Reviews

Write a Review

239 Reviews of Tommy Farruggio

June 28, 2017

Dealership Rating
Employee Rating

Excellent service Took my car in for a recall campaign. Was greeted promptly by my service adviser Howard Nardin and my car was quickly taken back for service. Was gr More

by breakskeet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Howard Nardin

Jun 28, 2017

Ferman Chevrolet - Tampa responded

Thank you Kevin for the great review. Very pleased to hear that you had a great experience at the dealership and also working with Howard. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

June 27, 2017

Dealership Rating
Employee Rating

Quick, courteous...done! My appointment was taken on time and went quickly. I was in and out and ready to go on with the day. So great that I did not have to wait around lik More

by joan281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Howard

Jun 28, 2017

Ferman Chevrolet - Tampa responded

Thank you Joan for the great review. Very pleased to hear that you had a great experience at the dealership and also working with Howard and myself. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

June 23, 2017

Dealership Rating
Employee Rating

Fantastic Nothing short of fantastic. The staff of Ferman Chevrolet helped me step by step through the process of purchasing my new truck. Very friendly and cou More

by Douglas Battle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zeyad "Z" Altuama

Jun 26, 2017

Ferman Chevrolet - Tampa responded

Thank you Douglas for the great review. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

June 04, 2017

Dealership Rating
Employee Rating

Do Unto Others Tommy Faruggio went above and beyond what other dealers considered impossible to help me buy a new Z06 Corvette Stingray. He even came in on his day More

by DrKen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2017

Ferman Chevrolet - Tampa responded

Thank you Dr. Ken for the 5 star rating and nice words. That was very nice of you to say. It was my pleasure and an honor to be a part of the purchase of your new toy. It truly is one of the best sports cars in the world. I'm so happy you love your new "Z". If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Have fun and safe ride back home. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

May 15, 2017

Dealership Rating
Employee Rating

Ferman Chevrolet of Tampa Corvette Service Excellent service on my 2015 Corvette Stingray. Gary Vogt checked me in at 9:10 and work was completed by 10. Thanks Ferman Service for an excellent More

by Bill Mck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Vogt

May 15, 2017

Ferman Chevrolet - Tampa responded

Thank you Bill for the great review. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don't hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com .

May 14, 2017

Dealership Rating
Employee Rating

Great service Mazin was awesome to work with. Very knowledgeable gave us several options before we bought our new vehicle. Very perfesional and curtious. Thanks to More

by New trax guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mazin ”MAZ” Altuama

May 18, 2017

Ferman Chevrolet - Tampa responded

Congratulations on your new vehicle. Thank you for the great review. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

May 09, 2017

Dealership Rating
Employee Rating

An Outstanding Service and Level of Professionalism I would like to express my sincere appreciation to Tommy Farruggio in first place. EVERYTIME, not just once, I mean EVERYTIME, I go to Ferman Chevrole More

by cesarcano06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Howard

May 18, 2017

Ferman Chevrolet - Tampa responded

It's always a pleasure working with you Cesar. On behalf us all of us at Ferman Chevrolet of Tampa, I would like to thank you for sharing this great review about our dealership! We are thrilled that you had a great experience. Our goal as always is 100% guest satisfaction. If there is anything I can help you with going forward please don't hesitate to contact me anytime. Again thank you for the awesome review and being a part of the Ferman family. Tommy Farruggio Guest Experience Manager & Corvette Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

May 02, 2017

Dealership Rating

Loyal customer-unhappy with tire dept!!! I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty More

by Rachelfoy24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 02, 2017

Ferman Chevrolet - Tampa responded

Hi Rachel, First let me start off with that your tire warranty policy is a road hazard warranty and NOT a wear and tear policy. When you were in the dealership on 2/11/17 prior to any issues as far as nails in the tires it was recommended by your service adviser that you should replace all four tire based on tire wear which at that time the vehicle had 41,896.00 miles on that set of tires. You refused to pay for replacing the tires. On 2/20/17 with 42,140 miles just a little over one week later you returned to the dealership with nails in three of your four tires. The two front tires were replaced and covered by your tire warranty policy. The one rear tire (not two rear tires as you mentioned), that had a nail which was repair by patching the tire not plugging as per your warranty company. So on 2/20 the two front tires were replaced and the left rear tire was repaired. It was also noted on your invoice a repaired tire no longer carries the speed rating originally certified by the manufacturer. Then on 3/20/17 at 43,782 miles you returned to the dealership stating you felt a vibration at 70 MPH. At that time the tire balance was checked and also checked the road force on all four tires. Tires were balanced as needed and vehicle was tested within legal speed limits and no vibration was observed. You asked today why we couldn’t just replace the rear two tire. The one rear tire that we repaired as per your warranty policy was repair and the other did not have road damage. So you would have had to pay for the rear two tires which we offered to sell you the tires at cost and no labor to install them if you wanted to replace them which was recommended to you which you once again refused the service to be done to your vehicle. Your warranty policy did exactly what it was supposed to do. It does not pay for 43,782 mile normal wear and tear. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

May 02, 2017

Dealership Rating
Employee Rating

thank you thank you so much Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get t More

by Lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Wells

May 18, 2017

Ferman Chevrolet - Tampa responded

Thank you Lynne for the great review and it was my pleasure in making everything work out for you. Very pleased to hear that you had a great experience at the dealership and also working with Jason and myself. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

May 19, 2017

Lynne responded

Tommy I can not thank you enough for all you have done. I LOVE my truck. After going to several other dealerships and talking to many on the phone JASON WELLS is the only one who listened to my wants and needs to make it happen. I highly recommencement Jason Wells to any one looking to buy a new Chevy. You wont be sorry. Thank you both so so much!

April 21, 2017

Dealership Rating
Employee Rating

He listened! Working with Zeyad was truly the easiest vehicle I have ever purchased. He did everything just right! He listened to me as to what I wanted and he p More

by Karen A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zeyad "Z" Altuama, Howard (Service Advisor)

May 18, 2017

Ferman Chevrolet - Tampa responded

Karen, Congratulation on your new vehicle. I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. If there is anything I can help you with at any time please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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