Excellent service
Took my car in for a recall campaign. Was greeted promptly by my service adviser Howard Nardin and my car was quickly taken back for service. Was gr
Took my car in for a recall campaign. Was greeted promptly by my service adviser Howard Nardin and my car was quickly taken back for service. Was greeted by the customer service representative Tommy Farruggio and he was sincere in making my visit a pleasant experience. Recall was done with alacrity and I was back on the road in 30 minutes, Highly recommended.
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by breakskeet
Other Employees Tagged:
Howard Nardin
Jun 28, 2017 -
Ferman Chevrolet - Tampa responded
Thank you Kevin for the great review. Very pleased to hear that you had a great experience at the dealership and also working with Howard. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com
Quick, courteous...done!
My appointment was taken on time and went quickly. I was in and out and ready to go on with the day. So great that I did not have to wait around lik
My appointment was taken on time and went quickly. I was in and out and ready to go on with the day. So great that I did not have to wait around like you do when you go to the doctor's office. Ferman was on time.
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by joan281
Other Employees Tagged:
Howard
Jun 28, 2017 -
Ferman Chevrolet - Tampa responded
Thank you Joan for the great review. Very pleased to hear that you had a great experience at the dealership and also working with Howard and myself. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com
Fantastic
Nothing short of fantastic. The staff of Ferman Chevrolet helped me step by step through the process of purchasing my new truck. Very friendly and cou
Nothing short of fantastic. The staff of Ferman Chevrolet helped me step by step through the process of purchasing my new truck. Very friendly and courtious.
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by Douglas Battle
Other Employees Tagged:
Zeyad "Z" Altuama
Jun 26, 2017 -
Ferman Chevrolet - Tampa responded
Thank you Douglas for the great review. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com
Do Unto Others
Tommy Faruggio went above and beyond what other dealers considered impossible to help me buy a new Z06 Corvette Stingray. He even came in on his day
Tommy Faruggio went above and beyond what other dealers considered impossible to help me buy a new Z06 Corvette Stingray. He even came in on his day off to complete the deal and educate me on the features of the complex automobile. Tommy truly practices the philosophy, Do unto others as you would want them to do unto you. Thank you Tommy. I am still smiling every time I drive my new toy.
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by DrKen
Jun 07, 2017 -
Ferman Chevrolet - Tampa responded
Thank you Dr. Ken for the 5 star rating and nice words. That was very nice of you to say. It was my pleasure and an honor to be a part of the purchase of your new toy. It truly is one of the best sports cars in the world. I'm so happy you love your new "Z". If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Have fun and safe ride back home. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com
Ferman Chevrolet of Tampa Corvette Service
Excellent service on my 2015 Corvette Stingray. Gary Vogt checked me in at 9:10 and work was completed by 10. Thanks Ferman Service for an excellent
Excellent service on my 2015 Corvette Stingray. Gary Vogt checked me in at 9:10 and work was completed by 10. Thanks Ferman Service for an excellent job. Bill McKenzie
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by Bill Mck
Other Employees Tagged:
Gary Vogt
May 15, 2017 -
Ferman Chevrolet - Tampa responded
Thank you Bill for the great review. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don't hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com .
Great service
Mazin was awesome to work with. Very knowledgeable gave us several options before we bought our new vehicle. Very perfesional and curtious. Thanks to
Mazin was awesome to work with. Very knowledgeable gave us several options before we bought our new vehicle. Very perfesional and curtious. Thanks to all the Ferman staff. We are going to be buying our next car there.
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by New trax guy
Other Employees Tagged:
Mazin ”MAZ” Altuama
May 18, 2017 -
Ferman Chevrolet - Tampa responded
Congratulations on your new vehicle. Thank you for the great review. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com
An Outstanding Service and Level of Professionalism
I would like to express my sincere appreciation to Tommy Farruggio in first place. EVERYTIME, not just once, I mean EVERYTIME, I go to Ferman Chevrole
I would like to express my sincere appreciation to Tommy Farruggio in first place. EVERYTIME, not just once, I mean EVERYTIME, I go to Ferman Chevrolet the outstanding level of professionalism by this gentleman is out of question. Indeed he is taking the extra time to solve any conflict, issue or even making a better deal for you as a customer and as a friend. Not to mention the "BIG" Howard from the service department. He really provided the service I need for my Corvette and took care other little things that I didn't notice while my Stingray was still in service and still charge me the same amount of money for the same regular service. When I go to Ferman, I not just go to do a service on my car or to buy a car, but to visit my friends and thanks them for the outstanding level of service and professionalism. God bless them and God bless Ferman Chevrolet and their people.
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by cesarcano06
Other Employees Tagged:
Howard
May 18, 2017 -
Ferman Chevrolet - Tampa responded
It's always a pleasure working with you Cesar. On behalf us all of us at Ferman Chevrolet of Tampa, I would like to thank you for sharing this great review about our dealership! We are thrilled that you had a great experience. Our goal as always is 100% guest satisfaction. If there is anything I can help you with going forward please don't hesitate to contact me anytime. Again thank you for the awesome review and being a part of the Ferman family.
Tommy Farruggio
Guest Experience Manager &
Corvette Manager
thomas.farruggio@ferman.com
Office: (813) 623-2411 Ext. 4235
Direct: (813) 431-9256
Loyal customer-unhappy with tire dept!!!
I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty
I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty. Would have recommended this dealership to anyone. Well don't be fooled by their tire warranty. I had the misfortune of running over some roofing nails-literally got nails in every tire. Take it to ferman-they replaced front two tires under the warranty and plugged the back two tires. Well my truck is a rear wheel drive. My back tires didn't have a lot of tread to begin with. So they leave the balder tires on the back, put the new ones up front and a week or so later at 40 mph my truck hydroplaned off 301 into a light pole. Yeah I'm not real happy.
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by Rachelfoy24
May 02, 2017 -
Ferman Chevrolet - Tampa responded
Hi Rachel, First let me start off with that your tire warranty policy is a road hazard warranty and NOT a wear and tear policy. When you were in the dealership on 2/11/17 prior to any issues as far as nails in the tires it was recommended by your service adviser that you should replace all four tire based on tire wear which at that time the vehicle had 41,896.00 miles on that set of tires. You refused to pay for replacing the tires. On 2/20/17 with 42,140 miles just a little over one week later you returned to the dealership with nails in three of your four tires. The two front tires were replaced and covered by your tire warranty policy. The one rear tire (not two rear tires as you mentioned), that had a nail which was repair by patching the tire not plugging as per your warranty company. So on 2/20 the two front tires were replaced and the left rear tire was repaired. It was also noted on your invoice a repaired tire no longer carries the speed rating originally certified by the manufacturer. Then on 3/20/17 at 43,782 miles you returned to the dealership stating you felt a vibration at 70 MPH. At that time the tire balance was checked and also checked the road force on all four tires. Tires were balanced as needed and vehicle was tested within legal speed limits and no vibration was observed. You asked today why we couldn’t just replace the rear two tire. The one rear tire that we repaired as per your warranty policy was repair and the other did not have road damage. So you would have had to pay for the rear two tires which we offered to sell you the tires at cost and no labor to install them if you wanted to replace them which was recommended to you which you once again refused the service to be done to your vehicle. Your warranty policy did exactly what it was supposed to do. It does not pay for 43,782 mile normal wear and tear. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
thank you thank you so much
Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get t
Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get the truck we wanted. and a super big thank you to Tommy for getting things done as promised. you both are the greatest! Thank you body shop for making my tail gate all new again. love it!
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by Lynne
Other Employees Tagged:
Jason Wells
May 18, 2017 -
Ferman Chevrolet - Tampa responded
Thank you Lynne for the great review and it was my pleasure in making everything work out for you. Very pleased to hear that you had a great experience at the dealership and also working with Jason and myself. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com
May 19, 2017 -
Lynne responded
Tommy I can not thank you enough for all you have done. I LOVE my truck. After going to several other dealerships and talking to many on the phone JASON WELLS is the only one who listened to my wants and needs to make it happen. I highly recommencement Jason Wells to any one looking to buy a new Chevy. You wont be sorry. Thank you both so so much!
He listened!
Working with Zeyad was truly the easiest vehicle I have ever purchased. He did everything just right! He listened to me as to what I wanted and he p
Working with Zeyad was truly the easiest vehicle I have ever purchased. He did everything just right! He listened to me as to what I wanted and he picked out exactly what I was looking for! Truly a pleasure working with him.
Karen
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by Karen A.
Other Employees Tagged:
Zeyad "Z" Altuama, Howard (Service Advisor)
May 18, 2017 -
Ferman Chevrolet - Tampa responded
Karen, Congratulation on your new vehicle. I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. If there is anything I can help you with at any time please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256