Tommy Luk
Tommy Luk at BMW of West Houston

Tommy Luk | Page 5

Professional Client Advocate

BMW of West Houston

20822 Katy Freeway
Katy, TX 77449

4.9
72 Reviews
4.9

72 Reviews

Write a Review

Dealership Experience

10 yrs, 10 mos

Industry Experience

31 yrs

Languages Spoken

Cantonese Cantonese

English English

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72 Reviews of Tommy Luk

April 14, 2021

Dealership Rating
Employee Rating

Great experience as always as I have leased a few vehicles over the last decade. Highly recommend Tommy Luk and Chris Blair who were both very knowledgeable and patient throughout this entire process More

by Paulc1618
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 14, 2021

Dealership Rating
Employee Rating

Very smooth and pleasing experience through out the buying process. Tommy and his team were thorough in offering as well as executing every tasks properly. More

by Som mahakul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano, Jessica from finance

March 25, 2021

Dealership Rating
Employee Rating

The best service anyone can ask for!! Tommy and Maria went above and beyond to make me feel comfortable in purchasing my vehicle. Thank you and look forward in doing more business with BMW West Houston More

by Houtan.sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 16, 2021

Dealership Rating
Employee Rating

Had a very pleasant experience at BMW West Houston. I was looking for a non-BMW brand used car, Tommy Luk patiently answered all my questions and explained everything in details, which made the entire transa More

by K Cao
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

November 19, 2020

Dealership Rating
Employee Rating

Incredible buying experience! the experience was great from start to finish. Our sales person, Tommy, kept us informed every step of the way. Would defiantly recommend Tommy for an awesome purchase experi More

by Acmmmd80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 02, 2020

Dealership Rating
Employee Rating

The dealership is very nice and clean and the people are very professional. Tommy was great, but I think his assistant, Alonso, set the tone for the entire transaction. He was very personable and answered e More

by Britney.M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

October 01, 2020

Dealership Rating
Employee Rating

Thank you so much to our salesman Mr TommyVery please Thank you so much to our salesman Mr Tommy Very please with the time dedication and service that he provided to us. Thank you for helping and making More

by Klazzykidz10
Recommend Dealer
Yes

October 01, 2020

Dealership Rating
Employee Rating

The support I received from Tommy Luk and Alonso Munozcano were simply exceptional. Knowledgeable, proactive and eager to help throughout the purchasing process.... from vehicle selection to feature More

by vxg139
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano, The lady who helped finalize my vehicle's purchase... sorry, don't know her name!

August 28, 2020

Dealership Rating
Employee Rating

Tommy and Alonso were incredibly helpful and transparent during the entire process. They helped me find my dream car and took fantastic care of me the entire time, and I would happily do business with them More

by Rrmecchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

Sep 07, 2020

BMW of West Houston responded

Rrmecchi, we're happy you found our staff to be so supportive during your experience here at BMW of West Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2020

Dealership Rating
Employee Rating

Amazing service... Tommy has excellent communication and was able to get me exactly what I was looking for and the home delivery was amazing... I will definitely be a return customer. More

by Misskimhop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lourdes Ymson

Sep 07, 2020

BMW of West Houston responded

Misskimhop, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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