Tommy TU

I recently purchased another vehicle from DCH Freehold Toyota, and once again Ian-Michael Salon made the entire experience outstanding. This isn’t my first purchase with Ian-Michael—I have bought several Toyota, and once again Ian-Michael Salon made the entire experience outstanding. This isn’t my first purchase with Ian-Michael—I have bought several vehicles from him over the years, and there’s a reason I keep coming back. Ian-Michael is knowledgeable, professional, honest, and genuinely cares about his customers. He takes the time to answer every question, never makes you feel pressured, and works hard to make sure you’re completely satisfied. His consistency, integrity, and commitment to excellent customer service are second to none. If you’re looking for a stress-free car-buying experience, I highly recommend asking for Ian-Michael Salon at DCH Freehold Toyota. He has earned my trust and my repeat business, and I look forward to working with him again in the future. Thank you, Ian-Michael, for another exceptional experience! More

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My first experience with DCH Freehold Toyota was an exceptional experience. When I arrived to a lot, I was able to walk the lot freely, inspecting the lot. I had an appointment to see a used car in the exceptional experience. When I arrived to a lot, I was able to walk the lot freely, inspecting the lot. I had an appointment to see a used car in their inventory. I arrived 15 minutes early, when I walked through the doors I was greeted and shown to my sales advisor that will be taking care of me. I mentioned the vehicle, I was interested in seeing the sales associate got the keys and a dealer plate and we went for a test drive. The vehicle drove exceptional. We sat back down at the desk and started talking Numbers. They were great and very straightforward we agreed on a number and got the paperwork going. Michael the sales associate was extremely professional, courteous, knowledgeable, and firm in certain aspects of the negotiation which I appreciate. I then turned to the finance department and the finance advisor Tommy, helped me submit my credit application and came back with an approval we closed the deal. Meanwhile, my vehicle was getting detailed and was ready for me five minutes after I signed all the paperwork. This dealership is one I would recommend 1 million times over to anyone looking to buy a New or Used vehicle of any make. These guys provided the best experience possible. I cannot thank you guys enough you have gained a forever loyal customer. More

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We are a Toyota family and had purchased my daughter’s RAV4 at DCH Freehold Toyota a few years ago. My 2008 Sequoia was due for replacement so went back and found a great 2022 4Runner Limited. The exper RAV4 at DCH Freehold Toyota a few years ago. My 2008 Sequoia was due for replacement so went back and found a great 2022 4Runner Limited. The experience was fantastic- we negotiated a more than fair trade in on my Sequoia and the sale price of my new to me 4Runner was lower than any dealership in the Tri-State area! We had a unique issue in that we wanted to pay cash but couldn’t get the cash from our HYSA that day. Their finance department suggested we finance the vehicle and pay it in full before any interest accrued - they quickly completed the finance process and thus we were able to get the 4Runner that day. Couldn’t be happier with my new ride and the whole sales experience was stellar - thanks DCH! More

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He was very thorough, accommodating and answered all of our questions. He put us in the car that we wanted. our questions. He put us in the car that we wanted. More

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Ian Michael Salon was a very nice sales person and helped us with our needs in a quick manner. us with our needs in a quick manner. More

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I purchased a new Toyota two days ago at DCH Toyota of Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more than satisfactory. I was then directed to the loan department and greeted by Tommy Tu. He was equally pleasant and knowledgeable. He made the experience relatively painless. I have purchased many new vehicles and have never experienced the customer service that I received at DCH. I will be a returning customer. More

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Avoid DCH Freehold Toyota at All Costs – A Nightmare First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to shar First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to share it. This was my first car purchase in the U.S., and the team at this dealership made sure it was the worst experience of my life. If you're reading this and considering buying a vehicle here – please, look elsewhere. They should seriously consider rebranding from DCH to DCU – Delivering Customer Unhappiness. 1. Finance Team Harassment – Especially "Tommy Tu" I have never encountered someone as unprofessional and disrespectful as Tommy Tu from the finance department. From the start, he was rude, dismissive, and acted like he was doing us a favor. He tried to pressure and scare us into signing up for overpriced and unnecessary add-ons, including warranty packages and subscriptions we clearly declined. When we resisted, he deliberately delayed the process by two extra hours, claiming he needed additional down payment proof – even though all paperwork was complete. To make things worse, he ran multiple hard credit inquiries without consent, sabotaging my credit score and ensuring I received a higher APR. His behavior towards my wife was equally disrespectful and uncalled for. This man should not be allowed anywhere near customer-facing roles. 2. Sales Team Lies and Broken Promises Jessica from the sales team made a verbal promise of two free oil changes as part of the deal. However, on the day of vehicle delivery, she flat-out denied ever making that offer – essentially lying to our faces. If your sales process depends on misleading customers to close deals, that says everything about your integrity as a dealership. 3. Hidden Charges Despite Signed Agreement After signing the purchase order and finalizing the payment, we were suddenly asked to pay an additional $100 for DMV title and registration – a cost that was already clearly included in the purchase order. This last-minute upcharge was deceitful and completely unjustified, I had to literally escalate it to get it waived off. In Summary If you value honesty, transparency, and respectful service, DCH Freehold Toyota is not the place for you. Their tactics are dishonest, their staff unprofessional, and their approach to customer service is nothing short of predatory. I regret purchasing my 2025 RAV4 from them and urge others to learn from my mistake. More

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Very nice people who were willing to help me with any questions or concerns involving financing my new car. questions or concerns involving financing my new car. More

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No nonsense. Transaction was fast and efficient. I have been using DCH service department for 10 years and am very satisfied with the. Transaction was fast and efficient. I have been using DCH service department for 10 years and am very satisfied with the. More

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This was my first time purchasing a car and Nigel was really helpful! He explained everything about the car when we went for the test drive, and patiently answered all my questions. He made the whole pro really helpful! He explained everything about the car when we went for the test drive, and patiently answered all my questions. He made the whole process from choosing the right car very easy and enjoyable. He definitely helped making this experience pleasant! And Tommy Tu was also very helpful and patient! I will totally recommend this place to anyone that is looking to buy a Toyota car More

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