Tony Acock | Page 5

Seems like express service isn't what it "used to be" . ...I always appreciated a paper report knowing how my vehicle "was". ...I always appreciated a paper report knowing how my vehicle "was". More

by rictoriabober Verified Customer Verified Customer

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Stan provided an estimate for services needs in the car. We agreed on a maximum amount I was willing to spend on maintenance services. . He also agreed to provide me with a list of services he suggested but We agreed on a maximum amount I was willing to spend on maintenance services. . He also agreed to provide me with a list of services he suggested but I chose to not do at this time. When I picked the car up the charges were were almost $200 more than we had agreed upon. Stan came Back and said they would discount the charges to bring the cost closer to what we had agreed upon. I then paid the Cashier only to find out the dealership charged 3% for using a credit card. As no time was this additional fee disclosed. I most likely won’t be back to this dealership for service. I feel totally taken advantage of. Also wasn’t provided with the list of additional services suggested. I had to talk to Stan and wrote them down myself. We own other cars and this information is always provided at every service appointment. More

by tjs Verified Customer Verified Customer

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Very professional environment, Joshua is a kind, respectful person. Took care of my every need. respectful person. Took care of my every need. More

by joshscuddz Verified Customer Verified Customer

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They were all very professional and kind, I was treated well. I don’t like having to compete 15 words to continue with this survey if you want the survey completed in the future don’t make it difficult to well. I don’t like having to compete 15 words to continue with this survey if you want the survey completed in the future don’t make it difficult to do More

by busadoper59 Verified Customer Verified Customer

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Communication was terrible service manager name Tony was a Complete jerk about the situation, accuse me of calling him a liar, which I never did. The window was a factory defect and they never offered me a a Complete jerk about the situation, accuse me of calling him a liar, which I never did. The window was a factory defect and they never offered me a rental for transportation. My truck was in their shop for going on three weeks with no estimated time of when they would have a completed. I had to pay for everything out of pocket even though I received a letter stating that water damage may occur in your cab terrible job terrible service terrible shop. More

by Eldon Briseno Verified Customer Verified Customer

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Every time I have come in for service, the team from Olathe Dodge Chrysler Jeep Ram have been very courteous and helpful. Olathe Dodge Chrysler Jeep Ram have been very courteous and helpful. More

by flying_python Verified Customer Verified Customer

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There was a problem after the repair and they took care of it without issue. All of the individuals that we came in contact with were helpful and friendly. This made the experience a positive one of it without issue. All of the individuals that we came in contact with were helpful and friendly. This made the experience a positive one More

by TRBALDWIN11 Verified Customer Verified Customer

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They charged me for checking my noise from the front tire and they told me that it was nothing and I 175 dollars and I had to take it to another workshop to get it fixed I think they didn't even check my car and they told me that it was nothing and I 175 dollars and I had to take it to another workshop to get it fixed I think they didn't even check my car but they are good for cashing More

by elid414 Verified Customer Verified Customer

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Very disappointed. I called 3 days in advance of my appointment to see if the recall items on my 2015 Jeep was available yet. They told me no, they were still backorde I called 3 days in advance of my appointment to see if the recall items on my 2015 Jeep was available yet. They told me no, they were still backordered. So on the day I go in to have my Service 4-wheel drive light checked out because periodically it would come on and then go off. I was being checked in by Shawn and he says "I don't know why they haven't called you on the recall for your jeep, we have the parts available." What? I just called 3 days ago and magically they are here. Now, did they really repair my jeep concerning the recall? I don't know for sure, they say they did, but I don't trust them. Jeep is going to pay for the repairs. So, I wait quite a while for information on the light. It is absolutely freezing in the waiting area and several of us waiting have to go outside to get warm. After a long time Shawn comes in and presents me with a bill of almost $4,000 to fix my Jeep. No proof of the tests run, if they really did run tests, just present me a bill for that amount of money stating that I needed a rear axel/differential axel. Now this is just for a light that comes on every once in a while. I refuse to get it taken care of because I don't trust them. Every time I go into Olathe Jeep they find several thousand dollars worth of repairs needed each time and I have just over 41,000 miles on it. I hardly drive it anywhere. I asked Shawn how much today would cost me and he said $175, plus you get 10% senior discount. I go up to pay and the bill is $235.00. Wait, what is going on. I did not get the 10% discount and there are costs for shop supplies. I ask her what shop supplies, if Jeep is paying for the recall, why am I paying for shop supplies! Also, if they put testers on my engine, what shop supplies could be used for that? She told me they probably had to use paper towels to wipe their hands with! What! That is so ridiculous! I pay the bill and leave a pissed customer. I take my Jeep to my mechanic and he runs a test and can't find the problem. I show him the papers Olathe Jeep gave me and he said, those codes don't make sense for this problem. So I call another dealer and take my Jeep to them and they run all kinds of tests (I have proof of the tests) and they can't find the problem. They said to come back when the light comes on more regularly, that right now they can't find the problem. The costs of running all those tests? Nothing, not one cent, he said because they couldn't find anything wrong with my Jeep that there would be NO CHARGE. So yes, I am pissed and very unsatisfied with Olathe Jeep. I don't believe them at all. I feel like all they want to do is "find" something wrong to make money. I get a text from the service department wanting to know how I feel about the service I received and Tony Acock has her phone number on there, so I call her...get a message. Soon I receive a text from her stating I needed to text her about my problem. I text quite a bit, but I had a lot to say, so after about 500 texting words I requested her to call me so I could tell her more because it was taking too long to text everything. Did I get a call back, absolutely not. Have I heard anything back, absolutely not. I won't be back because I don't think they really care. More

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Service Department greeter was great, time to do oil change, check, fill fluids was exceptable.. change, check, fill fluids was exceptable.. More

by rrkuhn Verified Customer Verified Customer

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