Tony Acock | Page 4

I appreciate the great customer service I received. My service representative had strong communication skills. My service representative had strong communication skills. More

by Dave Verified Customer Verified Customer

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Multiple text messages with no reply. Call several times, recording. Call receptionest to hand write my contact to call. 3% credit card chard, not pleased. I express my concerns with ser Call several times, recording. Call receptionest to hand write my contact to call. 3% credit card chard, not pleased. I express my concerns with service manager. Won’t be returning. Great experience when purchasing vehicle in 2018. Not a good experience with service. More

by LBURTON1018 Verified Customer Verified Customer

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Great experience. Very professional and friendly staff. Would recommend this dealership to my family or friends for their service needs. Very professional and friendly staff. Would recommend this dealership to my family or friends for their service needs. More

by garrett.angie2 Verified Customer Verified Customer

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They forgot to reset oil light after oil change. They also didn’t fix speaker as they said they did. So, when we got home that night, the oil light was still on and the speaker didn’t work. These w They also didn’t fix speaker as they said they did. So, when we got home that night, the oil light was still on and the speaker didn’t work. These were the two primary reasons we brought the car in so now we have to go back again and the whole day was basically a waste. They also forgot that they had shuttled me to my office. If I hadn’t called, they would have forgotten to pick me up at the end of the day. It was hard to get hold of them throughout the day Lastly, they offered for me to do more services to the vehicle to help stay ahead of things breaking. That said, it felt really awkward and forced. He turned the paper over and wrote the costs on the back. It all happened so fast and felt like more of a sales pitch than serving the customer, so I declined. Collectively, felt like a waste of time. That said, the shuttle drivers were both very friendly and pleasant to deal with. More

by morganburau Verified Customer Verified Customer

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They did a good job and got it fixed quickly since this van is critical to my business as I had asked of them van is critical to my business as I had asked of them More

by ksbuning78 Verified Customer Verified Customer

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Joshua was an excellent I can’t say that for your service manager Tony who doesn’t return calls ! The service dept overall is very good Joshua was very responsive and heart on follow up manager Tony who doesn’t return calls ! The service dept overall is very good Joshua was very responsive and heart on follow up More

by Cary Hall Verified Customer Verified Customer

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The facility is very clean and comfortable. Staff are friendly, professional and helpful. Staff are attentive to customer needs and preferences. Staff are friendly, professional and helpful. Staff are attentive to customer needs and preferences. More

by D. Krone Verified Customer Verified Customer

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My service was good. It was all day though. Wish someone offered me a ride home It was all day though. Wish someone offered me a ride home More

by Sputnik1952 Verified Customer Verified Customer

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The front desk personnel are always pleasant, friendly, and ready to help. Service reps give you a chance to explain the problem and they get right to it. My rep phoned me with status and updates of the pr and ready to help. Service reps give you a chance to explain the problem and they get right to it. My rep phoned me with status and updates of the process. It feels like everyone at Olathe Dodge cares about helping. More

by terry82747 Verified Customer Verified Customer

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Rainer was very rude, argumentative and disrespectful. When I walked out to my truck from the waiting room, I noticed my passenger window rolled down and when I got into my truck. I tried to roll up t When I walked out to my truck from the waiting room, I noticed my passenger window rolled down and when I got into my truck. I tried to roll up the passenger window from the driver's side and that's when I noticed that the button was broken. Per Lucas, the assistant manager, informed me that rolling down the passenger window is not something they do. However, I informed him of what I saw as well as sent a picture of what was broken. Lucas preceeded to dismiss the issue & told me that it was due to high mileage. I didn't have this issue prior to bringing my truck in for an oil change. I have never been so disrespected as a customer until I visited this location. I was supposed to get a call back from a supervisor by the name of "Tony Acock" but if course that never happened. Signed A disappointed customer More

by SMATTHEWS1026 Verified Customer Verified Customer

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