Tony Burkhalter | Page 6

Mullinax Buick GMC responded

Hello CHITWOOD45, Thank you for taking the time to leave us a review. We use these reviews to improve all we do in our service department. Thank you for bringing the vehicle back to us so we could repair the navigation issue you were having with the new SD Card that came in. We hope that everything is still working properly at this time. If you ever have any sort of issue with your vehicle, please always feel free to reach out to me directly at (334) 851-8000, Ext. 5030, or email me at justin.worthington@mullinaxbuickgmc.com. I am here at your service, Justin Worthington Mullinax Buick GMC/ Mullinax Cadillac Service Manager justin.worthington@mullinaxbuickgmc.com

Mullinax Buick GMC responded

It's great to hear that the proper service was done on your GMC Sierra at Mullinax Buick GMC Cadillac dealership. Additionally, it's helpful to know that they were able to address and finish a brake job that wasn't completed previously. If you have any more comments or feedback about your experience or if there's anything else you'd like to share, please don't hesitate to let me know.

Mullinax Buick GMC responded

It's wonderful to hear that the service department representatives at Mullinax Buick GMC Cadillac dealership are not only fantastic but also courteous in explaining all the details of the services provided. Clear communication and courtesy are essential for a positive customer experience. If you have any more praise or feedback to share about their service, feel free to do so. Your input is valuable!

Mullinax Buick GMC responded

Hello JBKING366, My name is Esteban Ramirez I am the General Manager of Mullinax Buick GMC, Mullinax Cadillac, I am very sorry to hear about your experience, please contact me at your earliest convenience at eramirez@mullinaxbuickgmc.com, or call me at (334)851-5000. I would like to invite you in to assess the damage you mentioned to your console and make things right by you. Esteban Ramirez General Manager Mullinax Buick GMC/Mullinax Cadillac (334)851-5000 eramirez@mullinaxbuickgmc.com

Mullinax Buick GMC responded

We're thrilled to hear that your experience at Mullinax Buick GMC Cadillac dealership couldn't have been better. Courteous, knowledgeable, and efficient staff are essential for a positive service experience, and it's wonderful to know that they met your expectations. Thank you for wholeheartedly recommending the dealership to others in need of service work. If you ever have more feedback or if there's anything else you'd like to share, please don't hesitate to reach out. Your recommendation and feedback are valuable!

Mullinax Buick GMC responded

It's great to hear about your positive experience when making an appointment to have your car serviced at Mullinax Buick GMC Cadillac dealership. The prompt greeting, clear communication through texts about the progress, professional work, and the return of your clean car all contribute to a fantastic service experience. It's also wonderful that you were impressed by all the personnel and found the waiting room comfortable. If you have any more feedback or if there's anything else you'd like to share about your visit, please feel free to do so. Your feedback is valuable!

Mullinax Buick GMC responded

I'm delighted to hear that you had a great first-time experience at Mullinax Buick GMC Cadillac dealership for your service appointment. The helpful service staff team members and your intention to return for your next service appointment are wonderful to hear. If you ever have more feedback or if there's anything else you'd like to share in the future, don't hesitate to reach out. Your continued support is much appreciated!

Mullinax Buick GMC responded

Hello 4DONNASHAY, Thank you for taking the time for leaving us this review. We use the reviews to improve all we do in our service department. I apologize for the length of time it took to complete the service on your vehicle. I would like for you to reach to me so that I can have a better insight on how we can make the customer experience better for all of customers and make things right the next time you come. Please reach out to me at (334)851-8000, Ext. 5030, if I do not pick up I am helping another customer so please please leave me a voice mail or email me at justin.worthington@mullinaxbuickgmc.com I am here at your service, Justin Worthington Mullinax Buick GMC/ Mullinax Cadillac Service Manager justin.worthington@mullinaxbuickgmc.com (334)851-8000 Ext. 5030

Mullinax Buick GMC responded

Hello BZAUMNUPE91, Thank you for taking the time for leaving us this review. We use the reviews to improve all we do in our service department. I apologize for the length of time it took to complete the service on your vehicle and the lack of communication. We always do our best to ask our Cadillac customers and promote the free wash and I again apologize for dropping the ball on this. I would like for you to reach to me so that I can have a better insight on how we can make the customer experience better for all of customers and make things right the next time you come. Please reach out to me at (334)851-8000, Ext. 5030, if I do not pick up I am helping another customer so please leave me a voice mail or email me at justin.worthington@mullinaxbuickgmc.com I am here at your service, Justin Worthington Mullinax Buick GMC/ Mullinax Cadillac Service Manager justin.worthington@mullinaxbuickgmc.com

Mullinax Buick GMC responded

We appreciate the terrific review and great shoutout for Tony! We look forward to working with you for fifteen more years!