Tony Burkhalter | Page 7

Mullinax Buick GMC responded

Patricia, Very glad to hear that you had a 5-star experience in service! We'll let Tony Burkhalter know you gave him a shoutout for going above and beyond!

Mullinax Buick GMC responded

Hello andre_brinson, Thank you for taking the time to leave us a review. We use these reviews to improve all we do in our service department. I apologize about the length of time it took to get you checked in for service. We try to be as efficient as possible during this process, but sometimes we do get a bit backed up. As far as what service we performed on your vehicle, I would like to better understand that situation. I am unable to find you in my system to look it up, so if you will, please reach out to me directly so we can speak about this. Thank you very much! I am always here to help! Justin Worthington Mullinax Buick GMC Cadillac Service Manager 334.851.8000 ext 5030 justin.worthington@mullinaxbuickgmc.com

Mullinax Buick GMC responded

It's great to hear about your consistently positive experiences with us, and we're especially pleased to know Tony always takes excellent care of you. Our team is dedicated to providing top-notch service, and your feedback is truly valued. Thank you for your continued trust and support!

Mullinax Buick GMC responded

We're delighted to hear about your consistently great service experiences with us, especially with Tony Burkholder. Your recognition of Tony's efforts is greatly appreciated, and we'll be sure to pass on your kind words. Thank you for trusting us with your vehicles, and we look forward to serving you again in the future!

Mullinax Buick GMC responded

Hello SUPERIOR4SERVICE, Thank you for taking the time to share your feedback. We genuinely appreciate your insights, as they help us identify areas for improvement. We are committed to providing excellent customer service, and your comments about the need for enhanced people skills training in certain management roles are duly noted. We understand the importance of making every customer feel valued and appreciated, and we sincerely apologize if you felt that wasn't the case during your recent interaction. Our aim is to create a positive and welcoming environment for all customers. Your feedback about the specific statement made is particularly valuable, and we will address this internally to ensure that our team communicates in a manner that fosters trust and appreciation. We agree that showing genuine Southern hospitality (especially since we are Southern ourselves) can go a long way, and we will make efforts to incorporate this warmth into our customer interactions. We are constantly working on improving our services, and your feedback serves as a valuable guide in this process. Please be assured that we take your concerns seriously, and steps will be taken to enhance our customer engagement strategies. If you have any further details or suggestions you'd like to share, please feel free to reach out to me directly. I value your business and appreciate the opportunity to address your concerns and would like to talk to you in person or over the phone, i would love to earn your business the right way. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Esteban Ramirez Mullinax Buick GMC/Mullinax Cadillac General Manager (334)851-5000 eramirez@mullinaxbuickgmc.com

Mullinax Buick GMC responded

We appreciate your feedback and are pleased to hear that our team provided prompt and polite communication throughout your experience. Thank you for choosing us for your maintenance needs!

Mullinax Buick GMC responded

Good afternoon mdc5567, I apologize for the wait today, as you may have seen we are currently performing major work on our property. This has put us a little behind do apologize for your inconvenience and honest review and thank you for the complements. You are right about it taking too long and we are working on getting everything right for all of our clientele. Esteban Ramirez Mullinax Montgomery General Manager (334)851-8000

Mullinax Buick GMC responded

Thank you for your feedback! We're delighted to hear about your positive experience with our facility and the amenities we offer. We strive to provide a comfortable environment for our customers. If there's anything else you need, please let us know!

Mullinax Buick GMC responded

Thank you for the 5-star review!

Mullinax Buick GMC responded

Thank you for your kind words and the great feedback.