Everything seems really, really expensive.
For example they wanted almost $400 for just spark plugs not including labor. I googled cost of spark plugs and they are around $12 each. I view this
For example they wanted almost $400 for just spark plugs not including labor. I googled cost of spark plugs and they are around $12 each. I view this as unbridled greed and I will consider it my personal duty to tell everyone I know.
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by SAMDUTHOY
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Busuego
Jul 16, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Thank you for sharing your feedback, Sam. We understand the importance of receiving clear information about vehicle maintenance costs and having confidence in the value of recommended services. Your comments regarding the spark plug pricing help the team at Porsche of Orland Park review your feedback.
If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to us directly. We value your input and hope to find a way to better serve you in the future.
Sincerely,
The Team at Porsche of Orland Park
Jul 18, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Sam, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Always pleasant to work with the service team.
Work is done professionally and within the time estimated.
Work is done professionally and within the time estimated.
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by ssomen1
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Busuego
Jul 13, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
It’s wonderful to know our service team provided a professional experience and met the estimated timeline for your Porsche Cayenne. Thank you for the kind feedback, and we look forward to assisting you again.
When picking up my vehicle on Wednesday 7/8/26 at around
6pm, I had questions regarding the invoice having 3 different dollar amounts on them and the cashier's only response to me was 'service is gone for t
6pm, I had questions regarding the invoice having 3 different dollar amounts on them and the cashier's only response to me was 'service is gone for the day,' and she never attempted to find someone to help after asking multiple times. Then, as I was leaving, a young guy who usually assists with programming the vehicles (I can't recall his name) directed me to the GM on duty and he was able assist me. However, I was told that I would receive a call the next morning regarding the questions about the invoice and never did. Overall, my experience was poor, however Tony was great.
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by SAUNDRA73
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tony Busuego
Jul 14, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Thank you for your feedback, and we appreciate you sharing your experience with us. We understand that there were issues regarding your invoice and the assistance you received when picking up your vehicle at Porsche Orland Park, A Joe Rizza Dealership. Your concerns are important, and we will ensure they are addressed internally. We're glad to hear that Tony was able to help you, and it seems you did not receive the follow-up call as promised. If you have any further questions or need assistance, please feel free to reach out to us directly. Thank you again for your input.
Sincerely,
The Team at Porsche of Orland Park
Jul 16, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
The service department did a good job.
Each time I am there, the men are very cordial and polite.
Each time I am there, the men are very cordial and polite.
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by BILLYTLE56
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Thank you so much, Billy! We appreciate your kind words about our service department at Porsche of Orland Park. Our team takes pride in providing a cordial and polite experience for all our customers. We look forward to seeing you again!
Sincerely,
The Team at Porsche of Orland Park
Timely w appointments (never a long wait) Well maintained
and clean environment; very Service-oriented and great smacks.
and clean environment; very Service-oriented and great smacks.
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by Vonda Smith
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Busuego
Jul 04, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Thank you for your wonderful review, Vonda! We are thrilled to hear that you had a positive experience at Porsche of Orland Park. Our team strives to provide timely service and maintain a clean environment, and we are glad you noticed. We look forward to welcoming you back again soon!
Sincerely,
The Team at Porsche of Orland Park
Very organized and efficient service department and
dealership. Friendly and accommodating. Completed the service work on time.
dealership. Friendly and accommodating. Completed the service work on time.
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by XT5 lady
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Busuego
Jun 21, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Jun 18, 2026 -
XT5 lady responded
Very well organized and accommodating service dept
Loner car was ready.
Discussed service with Tim. Software updates were done and systems checked. Car was ready and clean and service discussed with Tony on phone.
Discussed service with Tim. Software updates were done and systems checked. Car was ready and clean and service discussed with Tony on phone.
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by rlw
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Busuego
Jun 17, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Thank you for your review! We're glad to hear that your loaner car was ready and that Tim was able to assist you with the service and software updates. It's great to know that everything was checked and your car was returned clean. We appreciate your feedback and look forward to seeing you at Porsche of Orland Park again soon!
Sincerely,
The Team at Porsche of Orland Park
My overall experience when I’m dealing with Porsche of
Orland Park is always very good. Pricey, but good.
Orland Park is always very good. Pricey, but good.
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by mygeneric357
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Thank you for entrusting your Porsche to our team again. We understand premium service can be an investment and are glad you find the results worthwhile.
Everything went according to plan , the service was
quicker than anticipated and the job well done.
quicker than anticipated and the job well done.
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by DANTC27
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
Thank you for sharing your feedback. We’re pleased the service on your Porsche Cayenne was completed quicker than expected and executed well, and Tony appreciates your review.
very customer focused and a pleasure to work with.
Really cares about his customers and is very reliable!
Really cares about his customers and is very reliable!
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by P.nugent
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Porsche Orland Park, A Joe Rizza Dealership responded
It’s wonderful to hear our team provided focused and reliable service for your Porsche Cayenne. Thank you for sharing your positive experience.