Tony Chamoun | Page 2

During the installation of some additional options (e. g., door sill protectors), they damaged our brand new Sienna, creating a gouge in the body and paint. They promised to return it to new car shape ("as g., door sill protectors), they damaged our brand new Sienna, creating a gouge in the body and paint. They promised to return it to new car shape ("as if it never happened") but botched the job and created clearly visible body paint work with poorly blended boundaries, paint that blogged together, and an area that was much larger than necessary. After repeated attempts to resolve the situation amicably with fair compensation for a new car now that has noticeable body work, which lowers the value of the car materially, the manager (Tony) and the sales team (Leo and Jess) all stopped responding to me or picking up my calls. This has been a totally unacceptable experience. More

by BW Verified Customer Verified Customer

Report | Print

Sales person polite but lacked basic knowledge of coordinating with insurer. Poor communication at dealership with sales and sales manager and service. I would not recommend. coordinating with insurer. Poor communication at dealership with sales and sales manager and service. I would not recommend. More

by RBRAT19 Verified Customer Verified Customer

Report | Print

Good and helpful Experience was easy, care free and I was treated respectfully. Good time treated respectfully. Good time More

by THOMAS.JACKSON1326 Verified Customer Verified Customer

Report | Print

Purchased a 2020 Camry with 74,000 miles. This service should've been done at 60,000. I would stay far away from Westboro toyota. My car buying experience was xxxx. This service should've been done at 60,000. I would stay far away from Westboro toyota. My car buying experience was xxxx. More

by SJWARD0069 Verified Customer Verified Customer

Report | Print

Worst car buying experience. Misrepresentation misleading unreliable bare minimum customer service if any. Presentation of the car was even aweful. Safety issues noted to be fixe Misrepresentation misleading unreliable bare minimum customer service if any. Presentation of the car was even aweful. Safety issues noted to be fixed and went as minimal as possible, chasing issues to be taken care of and simple important issues seem to be not to their concern. Salesman used certified safety inspection as a selling point with 160 multipoint inspection thinking it was pre certified and it wasn’t. Asked for the car fax and wasn’t given it until after I signed the papers while finance came over and was in my ear. I felt rushed pressured and I feel bad for anyone who services their car here and doesn’t buy brand new. Huge eye opener to a purchase of a 2 year old car. More

by Nova Verified Customer Verified Customer

Report | Print

Very friendly and family oriented environment! Service and staff has amazing customer service! Customer for life Service and staff has amazing customer service! Customer for life More

by MPAGANO1579 Verified Customer Verified Customer

Report | Print

Friendly and knowledgeable until they received the deposit. After that point: vehicle received 3 days after agreed date, dealer blamed delays on insurance company until we showed insurance company res deposit. After that point: vehicle received 3 days after agreed date, dealer blamed delays on insurance company until we showed insurance company responded within hours, nail sticking out of tire when supposedly the vehicle just finished inspection?, tried to withhold car mats (told me I can find deals on eBay), only provided 1 key, couldn’t get a call from the general manager and no real concern for my time nor the terrible experience. Lots of excuses. More

by Inhoss Verified Customer Verified Customer

Report | Print

My experience buying a used Toyota was very positive. It seems to be a very popular dealership who knows how to serve people respectfully. It seems to be a very popular dealership who knows how to serve people respectfully. More

by SWADEELICORA Verified Customer Verified Customer

Report | Print

Easiest people I’ve had to deal with! So friendly and weren’t pushy with the process. So friendly and weren’t pushy with the process. More

by CaitlynLauzon Verified Customer Verified Customer

Report | Print

Everyone was accommodating, friendly, and professional before I even arrived at the dealership. Thank you to everyone involved with making my purchase a seamless and stress free experience. Thank you Max, before I even arrived at the dealership. Thank you to everyone involved with making my purchase a seamless and stress free experience. Thank you Max, Robert, Tony, and Lenny! More

by jenniecheese Verified Customer Verified Customer

Report | Print