Tony Chan-Yaj | Page 8

Great First Time Experience I recently just purchased my first car, which was a 2006 Toyota Camry. Since it was my first time purchasing a car, I didn't think it was going to be I recently just purchased my first car, which was a 2006 Toyota Camry. Since it was my first time purchasing a car, I didn't think it was going to be easy. Tony was my salesman and he made my first time experience easy and smooth. Everything was well organized and it couldn't have been any better. I came in one evening with my parents with no hope of finding a car suitable for me. It turned out true when I left that evening with no car. But that same evening, Tony called my dad and informed us of a 2006 Camry that just came into the dealership. We went back to the dealership that same day to check out the car and luckily for us, it was still in wonderful condition. Because we were interested in the car, Tony was able to have it run some safety recall for us. Fortunately, the process of it all took about one day and I was able to take the car for a drive the next day. Turned out that we wanted that car so we did paperwork and everything. We were able to negotiate and the price turned out the way we wanted. Everything turned out perfect and I was able to bring my first car home. Thanks Tony! More

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Good person He can help you find the the best car you want and he is very helpful and easy to talk. Don't worry if you meet with him. He can help you find the the best car you want and he is very helpful and easy to talk. Don't worry if you meet with him. More

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Very helpful! I recently just purchased my BRAND NEW USED Kia Soul through Wilde and I couldn't be any happier with my choice. Tony was my sales rep and throughout I recently just purchased my BRAND NEW USED Kia Soul through Wilde and I couldn't be any happier with my choice. Tony was my sales rep and throughout my whole purchase he was very helpful and was always persistent that I will get my new car; being as it is my very first purchase. Tony is the go to man! Very patient and is willing to let you test drive however many cars you wish! More

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It was a great experience. Got a good deal. I have a great experience at wilde toyota. They try their test to help me to get what I want and I get I want. I have a great experience at wilde toyota. They try their test to help me to get what I want and I get I want. More

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Good deal, good sales person Just bought a brand new 2016 RAV4 from here. Tony was very efficient with the process of getting us a great deal on my car as well as ensuring that I Just bought a brand new 2016 RAV4 from here. Tony was very efficient with the process of getting us a great deal on my car as well as ensuring that I got want I wanted in the car--my remote start! I greatly appreciate his help ensuring good customer service. My husband and I had bought a brand new corolla from here in 2010 and had great service so we returned back to Wilde. Our experience with our sales person Tony was great, however, dealing with the finance department was not. I had qualified for the college grad rebate of receiving $750 off the deal that Toyota had going on. During my car negotiation, I came to a consensus on the price offer as well as being approved for the 0% finance. However, with me wanting the college grad rebate i was told to bring my documents back. According to the disclaimer, yet I quote: "Must provide proof of qualification and any one of the following documents will be accepted: (a) copy of diploma; OR (b) letter from the college/university/trade school registrar’s office stating graduation date and type of degree or certification earned; OR (c) copy of the final transcript confirming graduation date and type of degree earned; OR (d) copy of current transcript (or letter from college/university registrar’s office) confirming current enrollment in a graduate degree program." I decided that I would come back the next day with the required documentation and put down a payment to hold the vehicle. The first night we dealt with Vicki the Financial Manager, was told that I could email or fax the documents to her Director Jeff Klawitter. Since I graduated in December of 2015, and have yet to receive my diploma from my school, I had to use my unofficial transcripts. I provided my unofficial transcript, pay stub, and my utility bill per the disclaimer via email and even took it in. Vicki gave me her card and Jeff's card, in which I called her to let her know that I had sent in my information and requested a confirmation of them receiving it (since it has all my personal information on there). I asked for a call back or just a simple email from Jeff to confirm that they had received it but DID NOT receive any confirmation. My husband and I decided to bring in the documents instead "just in case." When I got there, I was greet by Tony, he was very professional and asked if I had sent in the information requested. I told him I had emailed it to Jeff, however, he asked for the documents to make copies of it in case it was not received (which I'm sure it was still hanging out in someone's email). Tony went to meet with the financial people and they stated that my unofficial transcript was not sufficient. Yet, on their disclaimer, it did not state whether it should be an official or unofficial, and was told to get my "official transcripts." I called my school and was told it was going to take 6-8 wks. I spent the whole day trying to get in reach of Vicki and/or Jeff and they both did not even pick up any calls. I finally called the finance department itself, and talked to the manager to the director and was told that they would look into it that saturday and call me back before they closed. I emailed my BSN degree verification and school info to the person I spoke with for them to forward it Vicki so that my paper work would go to Toyota by Monday and I would be able to sign and take the car home. Yet again, NO CALL BACK, nor follow up as promised by the finance director before they closed on Saturday. I was VERY VERY FRUSTRATED, dealing with the finance department with people telling me they would call me back but no one did. NO ONE EVER DID! I finally decided to give Tony a call on his cellphone, as listed on his card, and told him that if there was no follow up on Monday I no longer wanted the car. I was tired of being told this is that about the $750 off, and I'm very sure that none of those finance people read the disclaimer on their website. I had to verbalize and read back their disclaimers to them in order to get the point across. They told me that it's "up to toyota to decide," and i totally understand that, but I provided the necessary document to the people yet it was not accepted and NO FOLLOW UP! When I expressed this to Tony, I addressed my concern right away and took care of the issue. When I went in on Monday to see them, I saw Tony at the desk speaking with a person about my case. She then told him that everything was approved and for him to call me back. I called after him to let him know that I was already there and heard it. We finally settle the deal and I was able to take the car home. Overall, my recommendation to potential buyers is that deal with the sales rep and send all the necessary documents to them and not the finance people because if you send it to finance, it just get put off. From my experience, Tony was the person who got the job and deal sealed for me. DEAL WITH THE SALES REP! More

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Fast and Friendly The dealership made everything easy and fast. They also took the time to help find another car that I wasn't looking at and I actually bought the seco The dealership made everything easy and fast. They also took the time to help find another car that I wasn't looking at and I actually bought the second option! Glad to know they want the best for you! Also got the car for an affordable price! I am very happy to buy my very own FIRST car from here. More

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Honda Accord and Toyota Sienna Tony was professional and friendly. It was nice dealing with him on two used car purchase. Overall It was pleasant experience with professional sales Tony was professional and friendly. It was nice dealing with him on two used car purchase. Overall It was pleasant experience with professional sales staff More

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2nd Purchase In October 2015 I bought my first car from Wilde Toyota and Tony helped me out. On New Years day I got into a car accident and my car was a total loss In October 2015 I bought my first car from Wilde Toyota and Tony helped me out. On New Years day I got into a car accident and my car was a total loss. I called a couple times to Wild Toyota and couldn't get any help so I finally decided to call Tony. He had me come in and help me get the answers I needed. Today, I purchased my second car and Tony was nothing but amazing. Always helping and checking up on me to make sure everything was ok. I trust him and would highly recommend him to anyone else :) P.S. Thanks for always letting me pop right in without notifying and yet you're always so ready to help. More

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Purchased a used car Tony was professional and friendly. It was nice dealing with him on my used car purchase. Overall It was pleasant experience with professional sales s Tony was professional and friendly. It was nice dealing with him on my used car purchase. Overall It was pleasant experience with professional sales staff. More

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Bought a used car Tony was very helpful and courteous. I enjoyed working with him on my used car purchase. I would recommend him to other customers. He was friendly. Tony was very helpful and courteous. I enjoyed working with him on my used car purchase. I would recommend him to other customers. He was friendly. More

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