Tony Humbert | Page 9

Excellent customer service Very accommodating and worked very hard to make this customer happy and satisfied. Went above and beyond to ensure my vehicle was serviced correctly Very accommodating and worked very hard to make this customer happy and satisfied. Went above and beyond to ensure my vehicle was serviced correctly and that I will be back and recommending them to others. Great job! More

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Five years of run around 12/31/17 To Whom this may concern, We bought our first brand new car a Chevy Malibu from Tom Gill in October of 2012. When we purchased the car, 12/31/17 To Whom this may concern, We bought our first brand new car a Chevy Malibu from Tom Gill in October of 2012. When we purchased the car, it came with a lifetime power train, a couple oil changes, free carwashes, and two sets of tires; sounds great……. Nope! Not really. We were originally bullied into the car we purchased they pretty much showed us the car and wasn’t interested in showing us anything else. Admittedly we thought that was our only choice because it was our first brand new car and we were in a tight spot, so we believed. Don’t get me wrong I love my car. But against better judgement we took our daughter-n-law there in 2014 to buy a car because we honestly believed our car buying experience was based on our situation at the time but nope it was the same run around we received. They wanted to show her pretty much one car that they wanted her to buy and didn’t want to help make anything else that she was interested in work. At the time she had a good work history, a trade-in, and a credit score of 740, yet they wanted to set her up with a high interest rate and a co-signer. So, we left and went to Toyota and purchased a 2014.5 with no hassle and no co-signer. It was at that point we new we would never buy another car or encourage anyone else to do so either from Tom Gill. Since then we have bought 2 2016 1500 four wheeled drive crew cabs, a 2017 Honda Civic Touring, a 2012 Kia Forte, and a 2017 Chevy Malibu. (Not from Tom Gill) But unfortunately, we still had to deal with them to keep my warranty valid. Every time we have taken it to be serviced we have been treated as though we are dumb. They always try to throw in little extra charges or tell us that we have always been charged for certain things when I have receipt to prove otherwise. When they do my oil changes and tire rotations, they never reset my tire readings and always have the wrong amount of air in my tires, which I didn’t realize they were putting the wrong amount of air until I got a flat one day, and it was pointed out to me that the lowest amount in my tires were 37 and that they should have had no more than 32 and that they were dry rotted and that was probably do to over inflation for 2.5 years. When my tire went flat was around the time I was do for my oil change, I wasn’t sure why it was losing air, so I filled it up took it to the service department and told them what was going on and that I just wanted to go ahead and get one of my free sets of tires because of the dry rot. They called me to let me know that my car was ready they changed my oil, rotated and filled my tires, and that they could not replace them yet because there was to much tread on them still; even though they were dry rotted. So, I went up there and paid for the work but left the car in the lot to pick up the next day. When I went to pick the car up my tire that they supposedly rotated was completely flat, couldn’t do anything about it because it was Sunday. Monday, we went up there angry and wanted my new set of tires because we were done with this situation all together. Once the tire had been turned you could obviously see that there was a pretty large screw in my tire, that they did not see when they supposedly rotated my tires even though it was the same tire that had gone flat on me in the first place. They were still however very adamant that they could not yet replace the tires due to the depth of the tread even though they were DRY ROTTED! Luckily that day there was some men walking around in nice suites that wanted to know why we were upset. When we explained the problems, we were having, and they looked at the tires they themselves were upset and instructed them to make it right. So now we had our new tires but for some reason it seemed like I was putting air in them frequently. I reached out to Tony in the service department and told him what was going on and at first, he told me that the air would fluctuate with the weather, so I excepted that even though it didn’t sound correct because I have owned many cars and had never had to air my tires up so much. I ended up speaking to him a few other times and they looked at it when I took it in for service and said everything was good. At this point I had no trust in the service department and every time I dropped it off I would write on the envelope how much air needed to be in my tires and then when I would pick it up on Sunday I would immediately check the pressure in them and then take it to Tire Discounters to inflate them to the correct amount of pressure and reset the computer readings. Now two years after the fact of having to put air in my tires every month to every couple of days I had a man that works at Quick Stop tell me that there was probably is corrosion on my chrome when my tires were installed that was cleaned beforehand. And low in behold when I took my car to be serviced on 12/30/2017 we left a note on the envelope explaining that I was still having the same issues, but it seemed to be getting worse. The next morning, they called to inform us that they needed to be resealed because of corrosion on the chrome and want $398.00 to fix it, which we declined and then they called back later and offered to fix it for $200.00, which we also declined. Oh, and that my oil pan was leaking that they had fixed the year before. When my husband remined them that they had fixed it the year before under the lifetime power train warranty they proceeded to ask us if we bought it used and when we indicated that we had bought it brand new from there, they informed us that it was fixed under a 100,000-mile warranty and that there was no such warranty that we claimed to have! Then they called us later to tell us it was not the oil pan that it was crank case gasket. And when my husband told them once again that was covered under our warranty they once again told him that the warranty did not exist. So, when we went up to pay our bill we showed them the paperwork on our warranty and they said they would het back to us. And now we wait. The sad part is that this isn’t even all the issues we’ve had the list goes on. We have been dealing with things like this since we bought the car. My car is now paid off but to keep my warranty I must continue to go there. Thank you for the time of reading this, Tomeca Admason Tomigirl777@gmail.com More

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Tom Gill Chevrolet Pleasantly Surprised. So we went in looking for a cheap car. Charles was the first one to greet us, he went through asking what we were looking for and gave us some infor So we went in looking for a cheap car. Charles was the first one to greet us, he went through asking what we were looking for and gave us some information. Since we had stopped at another dealer before, we had our guard up because we got totally screwed over, but Charles was very upfront with us and was amazing from start to finish. We wanted a beater car, with his non pressured salesmanship he talked around $10,000, because we also wanted a warranty but I didn't want to pay so much for a used car, so asked what the price of a new car is and couldn't believe it was only a few thousand more. And what's crazy is that I don't regret the decision. There was no pressure at all, he was just showing us the vehicles and giving information on them. Before we knew it, we had sold ourselves the car. More

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Elisha was awesome!! Dealership was great at meeting our needs. Elisha went out of her way to get us a into the car we wanted! Thanks! Tony has been awesome as well, serv Dealership was great at meeting our needs. Elisha went out of her way to get us a into the car we wanted! Thanks! Tony has been awesome as well, servicing previously purchased cars! More

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SERVICE DEP HAS A HARD TIME REPAIRING CARS RIGHT SERVICE DEPARTMENT REPAIRED SERPENTINE BELT, TENSIONER PULLEY & REPLACED FRONT SEAT. AFTER WARRANTY EXPIRED ALL THREE THINGS HAD ISSUES AGAIN, THEY BR SERVICE DEPARTMENT REPAIRED SERPENTINE BELT, TENSIONER PULLEY & REPLACED FRONT SEAT. AFTER WARRANTY EXPIRED ALL THREE THINGS HAD ISSUES AGAIN, THEY BROKE THE BOLT OFF THE TENSIONER PULLEY BUT FAILED TO FIX IT OR MENTION IT, THEY ALSO FAILED TO PROPERLY INSTALL THE BOTLS IN THE DRIVERS SEAT. TOOK IT BACK TO BE CORRECTED CHARGED ME $155 TOLD ME THEY WOULD HAVE IT 2 DAYS JUST ABOUT 3 WEEKS LATER IT WAS FINISHED, GIVEN BACK TO ME TOTALLY TRASHED WITH THE BODY SHOPS TRASH AND DUST AND FEET PRINT ALL OVER THE CAR SO THEY CLEAN IT, LOOKS GREAT! LESS THAN A WEEK OF HAVING IT BACK ITS BROKE DOWN AGAIN TOLD ME THEY IT SOUNDED LIKE IT WAS DUE TO THE REPAIRS - TURNS OUT NOW I JUST HAD TO PAY A $410.74 BILL BECAUSE IT NEEDED A BATTERY, I'M SORRY THE CAR WAS IN YOUR SERVICE DEPARTMENT FOR 3 WEEKS AND YOU COULDNT FIGURE OUT IT NEEDED A BATTERY BUT NOW I GET TO PAY FOR $185 TO TELL ME IT NEEDS ONE PLACE IS A RIP OFF More

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Sold by volume not price I find it an easier experience since they sell by volume instead of pricing. I feel as though you get a better deal which makes you want to return for I find it an easier experience since they sell by volume instead of pricing. I feel as though you get a better deal which makes you want to return for your next car. More

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Tim Gill Chevrolet - A Business I Won't Buy From Again. Received a special offer for two free sets of tires but to get those tires, I to had get service done at their dealership every 6000 miles. Needless t Received a special offer for two free sets of tires but to get those tires, I to had get service done at their dealership every 6000 miles. Needless to day I didn't get my "free" tires. Don't fall for this offer. I went to Tom Gill for one oil change and it took over 3 hours. They can take their "free" tires and shove them. They took complete advantage my first time new car ownership status and highly pressured me to buy un-needed program incentives that they new I would never use. It took over 8 hours to complete the paperwork to buy my piece of garbage Chevy Sonic. More

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pleasant experience James Hargis is an excellent car salesman. I would recommend him to anyone who wants to buy a new car. He was not pushy or loud, just pleasant to de James Hargis is an excellent car salesman. I would recommend him to anyone who wants to buy a new car. He was not pushy or loud, just pleasant to deal with. More

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sales and service jenifer was excellent. talked to the owner tom gill the sales manager and tony from service. I have been dealing with tony for five years he is alway jenifer was excellent. talked to the owner tom gill the sales manager and tony from service. I have been dealing with tony for five years he is always great. More

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Great experience Great used car dealership for great customer satisfaction. No high pressure which sets this dealership apart. Great feeling from walking in door, bei Great used car dealership for great customer satisfaction. No high pressure which sets this dealership apart. Great feeling from walking in door, being helped, having complimentary coffee, having loaner car while mine is in service, to anything one would experience buying a car. Thanks so much. More

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