Tony Pepeta | Page 2

Outstanding Great service, always courteous! Tried taking my car for service closer to my home, however, these guys at Carman Dodge are worth the longer drive. Great service, always courteous! Tried taking my car for service closer to my home, however, these guys at Carman Dodge are worth the longer drive. More

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Professionalism from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs More

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I own a $60,000 paper weight I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed o I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed of 5mph unless I had the DEF system serviced at the dealer. So I contacted Carman Chrysler, Jeep, Dodge in New Castle, DE for help. Initially, they treated me as if I were stupid on the phone and told me to just add DEF fluid in to the truck. After explaining, again, that the DEF tank was not empty, they advised I bring the truck in for service. I dropped the truck off Thursday night and luckily was able to borrow a relatives car so that I could still go to work the next day. It was my understanding that Carman would contact me today with an update on what was wrong. I was wrong. I eventually had to call them only to speak with an extremely unhelpful service representative named Tony. Tony told me the part they need is on back order and that he doesn't know when it will be fixed. Meanwhile, no regard for my obligations and work schedule of needing a vehicle. To make matters worse, I asked Tony if the service would be covered under the warranty. Tony did not know if it was covered. How is it possible to know what is wrong with a vehicle, know the parts needed to fix it, but not know if it's covered under warranty? Fed up with Tony's lack of answers, I contacted Ram (800 992-1997) and the representative I talked to informed that Tony hadn't even ordered the part to fix my truck yet. After trying to help me, she informed me that until the part is ordered, she is unable to submit a request for a loaner car for me to use. Finally, a few hours later, Carman ordered the part, and a request was submitted for a loaner car. Then I find out that the request for a loaner car takes 1-2 business days. Here I am, Friday night, no truck, no loaner, no way to get around, and most importantly, no answers. I bought a truck for nearly $60k and after 21k miles, not only am I unable to use it, but I can't even receive a loaner car so that I can go to work? What am I supposed to do? More

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Simply amazing Amazing customer service in both the sales and service departments. Recommend to anyone looking to buy a new or used vehicle. The staff here will re Amazing customer service in both the sales and service departments. Recommend to anyone looking to buy a new or used vehicle. The staff here will really go the extra mile to ensure you are satisfied with your purchase. More

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"Couldn't Be More Pleased!" I've purchased more than a few new vehicles in my life and this was, by far, the most pleasant experience of them all. Many many many thanks to Matt, I've purchased more than a few new vehicles in my life and this was, by far, the most pleasant experience of them all. Many many many thanks to Matt, Joe, Tony (parts) and Jason for all of your patience and walking me through the modifications on my new 2016 Jeep Wrangler. I picked it up today and absolutely love it. The wheels are exactly what I was looking for and I couldn't be more pleased. When the time comes for the next new vehicle, I will definitely be back! More

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Best Car Purchase Experience Ever! We drove 2 hours to purchase our new Jeep from Jeff Brittingham at Carmen. Fair and honest pricing brought us to Carmen but the employees from Jeff i We drove 2 hours to purchase our new Jeep from Jeff Brittingham at Carmen. Fair and honest pricing brought us to Carmen but the employees from Jeff in sales, John in the business office, and Tony in parts made our experience down right pleasant! We found our Jeep dealer for life. More

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Very honest and refreshing. From the get go, the salesman were not am bushing or overpowering. I felt like I was being told the upfront and honest truth about everything. Pretty From the get go, the salesman were not am bushing or overpowering. I felt like I was being told the upfront and honest truth about everything. Pretty rare these says with car dealerships. Great expire nice. More

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lucky find I went to the dealership looking for a luxury car. someone was trading in a jeep wrangler. I'd been looking for one for years, but other dealers wer I went to the dealership looking for a luxury car. someone was trading in a jeep wrangler. I'd been looking for one for years, but other dealers were asking a lot of money for high mileage jeeps. I inquired about the recent trade in, and the folks at Carman made me a great offer and we closed on the deal. the gentleman in finance handled all the paperwork.I will be going back for the luxury vehicle, as I am very happy with the jeep deal. More

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Always a Pleasure. I always come to Carman for work on my Jeep. They always take care of me above and beyond. The employees know me by name when I walk in the dealership I always come to Carman for work on my Jeep. They always take care of me above and beyond. The employees know me by name when I walk in the dealership and always take a moment to say hello. Its that kind of personal touch that keeps me coming back. Plus the level of work they do is top notch. I do a lot of work on my Jeep with my own two hands and when I need service there is no one I trust more than Carman Jeep. Of the 5 Jeeps I have owned I bought 3 from Carman Jeep. More

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easy no pressure purchase Matt stayed late so I could test drive car on a Saturday. Was greated with a very good written price from Bob when I returned. No high pressure sales Matt stayed late so I could test drive car on a Saturday. Was greated with a very good written price from Bob when I returned. No high pressure sales tactics at all. Matt worked hard to get me a better price and I closed the deal months later. Everyone very helpful and friendly. This is the way car buying should happen. Nice job cleaning up the car for delivery. Matt even preset my favorite radio stations in and gave a very good explanation of controls and features. More

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