Brett Pfeil
Brett Pfeil at Carman Chrysler Jeep Dodge
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Brett Pfeil

Internet Sales Manager

Carman Chrysler Jeep Dodge

196 South DuPont Highway
New Castle, DE 19720

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25 Reviews
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25 Reviews

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25 Reviews of Brett Pfeil

February 08, 2023

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Employee Rating

This guy called me a liar and told me to buy my car at another dealership. Done! More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joseph Triboletti

Feb 08, 2023

Carman Chrysler Jeep Dodge responded

Mr. Nelson, called into our Internet Department and was looking for the best price out the door on a Jeep Wrangler model including tax and tags. We gave him a price and he asked why we were not discounting the unit. He then stated he had a local dealership taking $6000- $7000 off MSRP on a Wrangler, Brett stated if was really getting that price he should buy it immediately. buy the Wrangler, Wranglers do not have that type of Mark up . He then called back and asked for a Manager, I stated the same thing. There is not $6000 to $7000 mark up in a Wrangler. He felt like we had no interest in selling our Jeep, we have no interest in losing money correct. We firmly believe the other dealer is being dishonest, but what do we know, we have only been in business for 50 years. We never said the customer was lying... Joe Triboletti Carman CJDR General Mgr

Feb 08, 2023

Matt responded

I have three out the doors prices from other dealerships with discounts from $5950 to a little over $7000. I was not asking for these guys to provide $7000 but as a customer you want to be treated fairly and these guys were not taking one step toward offering any discount. Both Joe, whom I had to ask several times if he was a manager, and Bret told me I was a liar and that there was no way a dealership would offer that discount. If they are telling you the wrangler doesn’t have that level of discount check other dealers and forums before you believe that. Also, just the tone of the conversation was very argumentative and aggressive. I have no problem buying my third Jeep at another dealership. 👍

Feb 08, 2023

Carman Chrysler Jeep Dodge responded

If you have 3 prices already at this number, why are you still shopping? We have no interest in losing money to sell a Jeep out of stock.

Feb 08, 2023

Matt responded

That’s a great question and would’ve been a better question to ask than to call me a liar. To answer your question, more so for the people reviewing this, those Jeep Saharas have a lot of options and we were looking for a Sahara that was more basic like the one your dealership was selling. For me, I would rather buy a Sahara fully loaded than a basic one at the same price. No thanks!

Feb 08, 2023

Carman Chrysler Jeep Dodge responded

Matt, We never called you a liar....WE ARE TELLING YOU TO GO AND BUY IT... you're the one who got offended. We are not discounting a Jeep $6000 to $7000 off MSRP... We have encouraged you to go buy it... ...

November 14, 2022

Dealership Rating
Employee Rating

Sales staff showed me the vehicle I called about without any pressure. When asked if there was a trade I said yes, and they gave me a good offer. They also showed me the work they did to bring it up to Cert More

by Titelies4
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Mayberry , RANDY RICHARDSON

April 10, 2022

Dealership Rating
Employee Rating

Awful experience. Emailed w internet manager several times. Night bfore we went for test drive, manager asked what time. We get there next day and was told the vehi More

by Carlaretired
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 10, 2022

Carman Chrysler Jeep Dodge responded

Carla, I’m sorry for your experience, however as we stated during our conversation there was a email sent to you at 9:02 am stating the Jeep was sold and we others to look at. The email also states it was read. Joe Triboletti Carman CJDR General Mgr

Apr 10, 2022

Carlaretired responded

I never received an email so whether he fabricated something or sent it to wrong email, I never received or read it! We never would have driven over an hour because the blue one is the only color I am interested in. AND it still shows up on the internet and does not say its sold.

Apr 10, 2022

Carman Chrysler Jeep Dodge responded

1:47 4 < Back Viewing Carla Enger Active 2018 Jeep Wrangler Unlimited From: TO: ntriboletti@carmancjdr.com Carlaretired@aol.com Others in Inventory April 8, 2022 at 9:02 AM 10 days Carman Jeep DODGE INTO 196 S Dupont Hwy New Castle, DE 19720 (302) 323-1666 CarmanChryslerJeepDodge.com Carla, Just wanted to reach out and let you know that the blue wrangler is sold. We do have 5 other used wranglers in our inventory. Let me know if you would like to come see what we have. Best, Nico NICO TRIBOLETTI Sales Manager Carman CDJR 196 S. DuPont Hwy New Castle, DE 19720 (302) 323-1666 https://www.carmanchryslerjeepdodge.com/

Apr 10, 2022

Carman Chrysler Jeep Dodge responded

Is this your correct email? Joe

Apr 10, 2022

Carlaretired responded

That is my email but I never received or read it. We would not have deiven an hour for nothing.

January 02, 2022

Dealership Rating
Employee Rating

Just got my brand new Jeep from Carman. First time dealing with them after having a horrible experience with Winner Ford of Dover, I changed dealerships and brands of cars. Carman could not have been More

by esq1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nico Triboletti , Anthony Brown

October 19, 2021

Dealership Rating
Employee Rating

Good people to work with at Carman. Would love to see them expand their service department hours. More

by Ragnar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mayberry , Brandon Hefner

December 02, 2020

Dealership Rating
Employee Rating

Great team to work with and I look forward to my next purchase at Carman Dodge. My initial contact was with Bret Pfeil who connected me to my sales person Michael Brooks. Michael was friendly and helpfu More

by CRAWFORDJ03
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 08, 2020

Dealership Rating
Employee Rating

Great place to do business with if your in the market for a vehicle they work with you and get you within your budget. Thanks More

by dakot287
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Mayberry , Brandon Hefner

September 30, 2020

Dealership Rating
Employee Rating

Steve was awesome I called ahead met him out front he had the truck all gassed up ready for me to take a look at. Cool guy personable. Did everything he could to make my sale easy and smooth bought a ram 150 More

by Matt zembruski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Mayberry , STEVEN BENNETT, Robert Weiss

Oct 06, 2020

Carman Chrysler Jeep Dodge responded

Thanks for sharing about your great experience, Matt! We look forward to helping you again soon! Cheers, Carman Chrysler Jeep Dodge

May 07, 2020

Dealership Rating
Employee Rating

Great staff Interaction and teamwork. Everyone was Helpful and honest. The vehicle Inventory was great. The Carman dealership had many vehicles to choose from. Positive experience. More

by Jrykacz
Recommend Dealer
Yes

Other Employees Tagged: Joseph Triboletti, John Mayberry , Zachary Coale

December 17, 2019

Dealership Rating
Employee Rating

Outstanding Service from the entire staff at Carman Dodge. Al Grandell the salesman and General Manager Joe Trippoliti. First class!! Give them five stars!! Jim Sherman More

by Sherman
Recommend Dealer
Yes
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