Tony Perez

Who is Bob Williams? He's not anyone I met during the purchase or service process. Caveat Emptor! However, there were two major misleading, more likely deceptive, He's not anyone I met during the purchase or service process. Caveat Emptor! However, there were two major misleading, more likely deceptive, pieces of info that led to me buying but paying too much. First, the TruCar ad to which I originally responded showed the Avalon to be the top level Limited model advertised at $15,897 which was stated as being $1,097 “below market” which is true if it was indeed a Limited. This is the main reason I was interested at the price shown. When I got to the dealership, however, it turned out to be the lesser XLE model whose market value for this VIN is shown as $14,997 on Edmonds. Thus, per the advertised amount of $1,097 below market, this vehicle should have been listed at $13,900, not $15,897. The salesman, James Didre (Sp?), said that his manager told him it was a "mistake." Doubtful! This deceptive ad put me at a disadvantage in price negotiations. Second, James’ stated that the car came with a 30-day bumper to bumper dealer warranty—anything from “if the rear view mirror falls off” to an engine rebuild was how he put it. Based on that statement, I signed the deal, though at a price about $1,000 higher than I thought best and started the process of financing it through my bank. Only after that was all completed was I told by James that there was zero warranty. He said that his manager told him that the warranty policy had changed to "none" as of Jan 1, 2026. James claimed that he did not know this despite the change having been in place for 8 Weeks! Doubtful! Most likely deceptive. Though I feel misled by shady tactics that helped wear me down, I realize the I failed to follow my own guideline of "trust but verify." However, I cannot recommend buying a car from Findlay Kia. Some positive notes: the dealership responded quickly and positively to my request to have my independent service shop (of 24 years) check out the vehicle. The Findlay Kia Service Department appears to have done a very good job of reconditioning the vehicle, though time will tell. Tony Perez of that department was very helpful when the Sales Department had me show up on the wrong day (a 40+ mile, two hour wasted trip) for some follow-up work that, therefore, had to be rescheduled. The Sales department, however, did then provide me with Uber transport for the second followup trips. More

by JBURT99 Verified Customer Verified Customer

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Kia Findlay is great. I will always buy and service vehicle at this establishment. I bought new car…again I will always buy and service vehicle at this establishment. I bought new car…again More

by JODAILEY Verified Customer Verified Customer

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Good customer service Jonathan friendly person he proceeded my paperwork so easy and fast..thank you proceeded my paperwork so easy and fast..thank you More

by SAM876543 Verified Customer Verified Customer

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