Tony Ramirez
Tony Ramirez at Greg May Honda

Tony Ramirez | Page 16

Salesperson

Greg May Honda

1601 W Loop 340
Waco, TX 76712

Contact Me
4.7
351 Reviews

I have been in the customer service field for over 30 years. During that time I have learned that customers need to listen too, not talked at. I'm a Husband and Father of five and a grandpa of five. So needless to say I need you help ( just Kidding ). My family fuels my fire to give the best and most honest help that I can. I will treat you the way I would like my Family to be treated. I'm an Artist my nature and a major Movie buff, so I'm great at Sci Fi Horror Movie trivia, and love Movie talk.

Dealership Experience

18 yrs, 4 mos

Industry Experience

21 yrs

Specialties & Trainings

Certified in all Honda Models and trim levels. my specialty is I listen to your needs and help you through the process to give you the best car shopping experience possible.

4.7

351 Reviews

Write a Review

351 Reviews of Tony Ramirez

May 15, 2022

Dealership Rating
Employee Rating

Very friendly, and very attentive, the process to buy and the paperwork has been the fastest I have ever seen More

by rojinegro_2051
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Binner

May 05, 2022

Dealership Rating
Employee Rating

Fast friendly service. Tony is a great salesman. I have bought several cars from him. He is honest and very helpful. More

by CPINALVN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Hunt

May 02, 2022

Dealership Rating
Employee Rating

Overall a great experience with this dealership. We had several concerns due to our financial situation and Tony worked out a great situation for us to drive my "new" car off the lot. More

by bjanae717
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 20, 2022

Dealership Rating
Employee Rating

I appreciated working with our salesperson and think the car will be solid. I'm giving a low overall rating because of the final costs. First, the total taxes and fees are far higher than what I've paid els More

by ACR
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 22, 2022

Greg May Honda responded

We're sorry to hear about your experience. After reviewing your car deal the only optional product you purchased was a three year road hazard warranty in the amount of $362, which is no where near the 10% increase on a sale price of $23828 you stated in your review. Perhaps you are referring to the mandatory vehicle fees that are charged by the state of Texas in order to register your vehicle in the state of Texas, which include the following: 6.25% sales tax, $58.85 license fee, $28.00 title fee, $7.00 state inspection fee, $11.50 county road fee, $1.00 D.P.S. fee, $4.75 bridge fee, and a $5.00 temporary tag fee.

Apr 23, 2022

ACR responded

Thank you for your response. Your note about mandatory vehicle fees is well-taken. I was already aware of those and I included them in my 10% figure. However, in my original review I did not clearly indicate that the 10% figure includes mandatory fees, so I will modify my review to reflect that. As I said, I should have been a savvier buyer. I should have asked more questions and read more carefully. For instance, though I did not originally notice this, the road hazard warranty document, which I freely signed, does say, “The purchase of this Service Contract is optional and is not required to obtain financing.” However, I was never told that this was optional; it was simply grouped together with other taxes and fees and presented as if it were obligatory. Why not be transparent about this? I certainly don’t think you’re legally in the wrong. My complaint has to do with the (lack of clear) communication, which I take to be an important part of good customer service. You are obviously not obligated to remedy this, but I believe that it would be appropriate for you, as a gesture of customer service, to return $362 to me. Regarding my 10% figure: The car unit price was $23828. The total cost I was given, and paid in full, was 26194.62. The difference is 2366.62, or 9.9% of the car unit price, which I rounded to 10%. Most of this, as you rightly note, is required: state-mandated taxes and fees were 1604.75 for my vehicle, and I certainly don’t object to this. However, you also charge additional taxes and fees that are not required: dealer prep, dealer’s inventory tax, and documentary fee added up to 399.87 for me (and this is not including the road hazard warranty). Of course, I am aware that some of these—such as the documentary fee—are customary, and that you’re running a business to make money. I’m critical of them because they are much higher than I’ve paid elsewhere in purchasing a used vehicle from a dealer. It’s a case of feeling like I’m being nickeled and dimed, even if the extra charges are small in comparison to the car purchase. Hopefully this clarifies my feedback in a fair way. As I stated, my critical feedback is simply about how high the non-mandatory fees are, and about poor communication with these fees, especially the road hazard warranty.

April 19, 2022

Dealership Rating
Employee Rating

This dealership is wonderful. Treat you like family. This is the 8th Honda the we have purchased from Greg May Honda. More

by GWINZRUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2022

Greg May Honda responded

Awesome, and thank you for the review! We hope you're thoroughly enjoying your 8th new Honda from Greg May Honda!

April 13, 2022

Dealership Rating
Employee Rating

Tony is a honest and very Christian oriented and appreciated him to show salesmanship in a Christian manner, also Dwayne the man than delivered my car is very special, what ateam More

by vickeywirtz1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 05, 2022

Dealership Rating
Employee Rating

Polite, courteous. Very attentive and professional. Would recommend to a friend or relative. Very down to earth and not pushy. More

by JBEALS50
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Hunt

March 27, 2022

Dealership Rating
Employee Rating

This was the fastest, easiest, car buying experience I have ever had. Thank you Tony Ramirez. More

by wayneclark83
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Hunt

March 25, 2022

Dealership Rating
Employee Rating

Thanks to Tony Ramirez for the help and making the process easy answering all questions More

by pintodp23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Hunt

March 12, 2022

Dealership Rating
Employee Rating

I walked in with my pre-approval in hand so things went pretty smoothly. I understand it’s their job to try to upsell things like warranty but I didn’t appreciate when they bumped the interest rate. Hold More

by bsfoster112
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Hunt

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