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Tony Ramirez

Overview Reviews (349) Inventory (175)

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Tony Ramirez

Tony Ramirez | Page 16

Salesperson

Greg May Honda

1601 W Loop 340
Waco, TX 76712

I have been in the customer service field for over 30 years. During that time I have learned that customers need to listen too, not talked at. I'm a Husband and Father of five and a grandpa of five. So needless to say I need you help ( just Kidding ). My family fuels my fire to give the best and most honest help that I can. I will treat you the way I would like my Family to be treated. I'm an Artist my nature and a major Movie buff, so I'm great at Sci Fi Horror Movie trivia, and love Movie talk.

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4.7

349 Reviews

Overview Reviews (349) Inventory (175)

Dealership Experience

18 yrs, 4 mos

Industry Experience

21 yrs

Specialties & Trainings

Certified in all Honda Models and trim levels. my specialty is I listen to your needs and help you through the process to give you the best car shopping experience possible.

4.7

349 Reviews

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349 Reviews of Tony Ramirez

May 02, 2022

Dealership Rating

Employee Rating

Overall a great experience with this dealership. We had several concerns due to our financial situation and Tony worked out a great situation for us to drive my "new" car off the lot. We had several concerns due to our financial situation and Tony worked out a great situation for us to drive my "new" car off the lot. More

by bjanae717

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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April 20, 2022

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Employee Rating

I appreciated working with our salesperson and think the car will be solid. I'm giving a low overall rating because of the final costs. First, the total taxes and fees are far higher than what I've paid els car will be solid. I'm giving a low overall rating because of the final costs. First, the total taxes and fees are far higher than what I've paid elsewhere, and they significantly drive up the sticker price. Of course, a good bit of this is state-mandated taxes and fees (1604.75 for us), but the dealer also charged non-mandated fees (399.87 for us) and added on a $362 road hazard warranty without asking if we wanted it. Second and relatedly, the communication regarding these fees was poor. The salesperson came back with the final price but gave no indication of what that included or whether anything was declinable. We only saw the details when we were with the business manager, and at that point it's a hassle to negotiate. I take responsibility, as I could have been a savvier buyer, asking more questions and reading more carefully. But the dealer could also be much more up-front and thorough about these mark-ups. More

by ACR

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

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Apr 22, 2022 -

Greg May Honda responded

We're sorry to hear about your experience. After reviewing your car deal the only optional product you purchased was a three year road hazard warranty in the amount of $362, which is no where near the 10% increase on a sale price of $23828 you stated in your review. Perhaps you are referring to the mandatory vehicle fees that are charged by the state of Texas in order to register your vehicle in the state of Texas, which include the following: 6.25% sales tax, $58.85 license fee, $28.00 title fee, $7.00 state inspection fee, $11.50 county road fee, $1.00 D.P.S. fee, $4.75 bridge fee, and a $5.00 temporary tag fee.

Apr 23, 2022 -

ACR responded

Thank you for your response. Your note about mandatory vehicle fees is well-taken. I was already aware of those and I included them in my 10% figure. However, in my original review I did not clearly indicate that the 10% figure includes mandatory fees, so I will modify my review to reflect that. As I said, I should have been a savvier buyer. I should have asked more questions and read more carefully. For instance, though I did not originally notice this, the road hazard warranty document, which I freely signed, does say, “The purchase of this Service Contract is optional and is not required to obtain financing.” However, I was never told that this was optional; it was simply grouped together with other taxes and fees and presented as if it were obligatory. Why not be transparent about this? I certainly don’t think you’re legally in the wrong. My complaint has to do with the (lack of clear) communication, which I take to be an important part of good customer service. You are obviously not obligated to remedy this, but I believe that it would be appropriate for you, as a gesture of customer service, to return $362 to me. Regarding my 10% figure: The car unit price was $23828. The total cost I was given, and paid in full, was 26194.62. The difference is 2366.62, or 9.9% of the car unit price, which I rounded to 10%. Most of this, as you rightly note, is required: state-mandated taxes and fees were 1604.75 for my vehicle, and I certainly don’t object to this. However, you also charge additional taxes and fees that are not required: dealer prep, dealer’s inventory tax, and documentary fee added up to 399.87 for me (and this is not including the road hazard warranty). Of course, I am aware that some of these—such as the documentary fee—are customary, and that you’re running a business to make money. I’m critical of them because they are much higher than I’ve paid elsewhere in purchasing a used vehicle from a dealer. It’s a case of feeling like I’m being nickeled and dimed, even if the extra charges are small in comparison to the car purchase. Hopefully this clarifies my feedback in a fair way. As I stated, my critical feedback is simply about how high the non-mandatory fees are, and about poor communication with these fees, especially the road hazard warranty.

April 19, 2022

Dealership Rating

Employee Rating

This dealership is wonderful. Treat you like family. This is the 8th Honda the we have purchased from Greg May Honda. Treat you like family. This is the 8th Honda the we have purchased from Greg May Honda. More

by GWINZRUS

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Apr 22, 2022 -

Greg May Honda responded

Awesome, and thank you for the review! We hope you're thoroughly enjoying your 8th new Honda from Greg May Honda!

April 13, 2022

Dealership Rating

Employee Rating

Tony is a honest and very Christian oriented and appreciated him to show salesmanship in a Christian manner, also Dwayne the man than delivered my car is very special, what ateam appreciated him to show salesmanship in a Christian manner, also Dwayne the man than delivered my car is very special, what ateam More

by vickeywirtz1950

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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April 05, 2022

Dealership Rating

Employee Rating

Polite, courteous. Very attentive and professional. Would recommend to a friend or relative. Very down to earth and not pushy. Very attentive and professional. Would recommend to a friend or relative. Very down to earth and not pushy. More

by JBEALS50

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Hunt

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March 27, 2022

Dealership Rating

Employee Rating

This was the fastest, easiest, car buying experience I have ever had. Thank you Tony Ramirez. have ever had. Thank you Tony Ramirez. More

by wayneclark83

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Hunt

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March 25, 2022

Dealership Rating

Employee Rating

Thanks to Tony Ramirez for the help and making the process easy answering all questions process easy answering all questions More

by pintodp23

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Hunt

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March 12, 2022

Dealership Rating

Employee Rating

I walked in with my pre-approval in hand so things went pretty smoothly. I understand it’s their job to try to upsell things like warranty but I didn’t appreciate when they bumped the interest rate. Hold pretty smoothly. I understand it’s their job to try to upsell things like warranty but I didn’t appreciate when they bumped the interest rate. Hold firm to your budget! They will find a way to work it out. More

by bsfoster112

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Hunt

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March 07, 2022

Dealership Rating

Employee Rating

I was very pleased with my experience with Greg May Honda. Tony Ramirez is really nice he was able to find me the car I wanted. I actually bought my last car there and Tony was my salesman then. The pe Honda. Tony Ramirez is really nice he was able to find me the car I wanted. I actually bought my last car there and Tony was my salesman then. The person in finance explained everything to me I a manner that was easy to understand. I never felt pressured and did not stress over my decision afterwards. I love my Honda CR-V!!! - Ludi More

by LUDI.REVELES

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Hunt

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March 04, 2022

Dealership Rating

Employee Rating

Lawrence was extremely helpful and very kind he did everything he could to get us in a car that made us happy and worked for us!! Very happy with the experience and recommend greg may honda to everyone everything he could to get us in a car that made us happy and worked for us!! Very happy with the experience and recommend greg may honda to everyone :)! More

by jobymccabe824

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lawrence Matthys, JR Nugent, John Hunt

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