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Tonya Hensley
Tonya Hensley at McCluskey Buick GMC

Tonya Hensley | Page 3

Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.6
143 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

26 yrs, 10 mos

Languages Spoken

English English

4.6

143 Reviews

Write a Review

143 Reviews of Tonya Hensley

October 16, 2026

Dealership Rating
Employee Rating

Easy and great to work with. Transparency was key and allowed us to make a decision without the unneeded pressure. More

by jeremystuckey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Oct 16, 2026

McCluskey Buick GMC responded

Knowing that transparency helped you feel no pressure means a lot to our team. We’re pleased Tonya could guide you smoothly through your purchase of a new GMC 1500.

October 13, 2026

Dealership Rating
Employee Rating

I was deeply appreciative as to how the staff handle my needs and understanding of More

by steveljenkins756
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ernest-Sears

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Oct 13, 2026

McCluskey Buick GMC responded

Hearing that our team’s attentiveness and understanding met your needs means a lot to us. Congratulations on purchasing your Mazda CX-9, and we’re here to support you whenever you need us.

October 12, 2026

Dealership Rating
Employee Rating

Everyone was very friendly and thorough. The service was done on time and a free car wash after. More

by robemerson1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco

Print
Oct 12, 2026

McCluskey Buick GMC responded

We’re glad your Chevrolet Traverse service was completed on time and that you appreciated the complimentary car wash. Knowing you found our team friendly and thorough means a lot to us.

October 12, 2026

Dealership Rating
Employee Rating

Every time I take my vehicle in for regular service, I am inundated with $$$$ thousands of dollars worth of "recommended" services. It is exhausting. I'm looking for another service provider. More

by ddvilla475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 16, 2026

McCluskey Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

October 07, 2026

Dealership Rating
Employee Rating

This dealership team was knowledgeable, professional, very accommodating and friendly. They made the car-buying experience very pleasant. I’ve recommended them to family and friends. More

by vance_robert2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Oct 07, 2026

McCluskey Buick GMC responded

Knowing that the expertise and welcoming approach you experienced made your purchase of the new GMC Suburban so pleasant means a lot to our team. Your recommendation to family and friends is greatly appreciated.

October 07, 2026

Dealership Rating
Employee Rating

Got me in a vehicle with minimal down not exactly what I wanted but still great More

by jacobg4216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco , Jayden Gerbus

Print
Oct 07, 2026

McCluskey Buick GMC responded

Our team is pleased we could work within your budget to secure your used GMC Acadia with minimal down payment. Knowing that the Acadia still feels like a great fit means a lot to us.

October 06, 2026

Dealership Rating
Employee Rating

Communication has been a little difficult with the dealership. I love my new car; however, I have been pretty much ignored since I signed the documents. More

by poochum83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nicholas

Print
Oct 07, 2026

McCluskey Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 03, 2026

Dealership Rating
Employee Rating

Have liked this dealership because of their service department so when I needed a car they were the first ones I went to. More

by COUPUNRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Oct 03, 2026

McCluskey Buick GMC responded

We’re glad you trusted our service department again when choosing your new GMC. Your loyalty means a lot to our team.

October 02, 2026

Dealership Rating
Employee Rating

Great experience that would recommend to anyone who is in the market to purchase a vehicle. More

by brobmalia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Oct 02, 2026

McCluskey Buick GMC responded

Knowing you’d recommend us to anyone in the market for a vehicle means a lot to our team. Enjoy your new GMC Sierra 1500, and we’re here whenever you need us.

September 30, 2026

Dealership Rating
Employee Rating

From start to finish the wife and I had an awesome experience, with the entire sales staff start to finish. More

by davidgriess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco

Print
Sep 30, 2026

McCluskey Buick GMC responded

Thanks for the five-star rating and for choosing our dealership for your new Buick. We’re delighted you and your wife enjoyed working with our sales team from start to finish.

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