Tonya Hensley | Page 3

Easy to work with and on time delivery no issues with the f9lks at the dealership the f9lks at the dealership More

by james.harris779 Verified Customer Verified Customer

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The representatives were kind and understanding. They provide above and beyond service, and made the car buying process extremely simple. I would definitely recommend this dealership They provide above and beyond service, and made the car buying process extremely simple. I would definitely recommend this dealership More

by alto_shania Verified Customer Verified Customer

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Excellent service will definitely recommend some one to your dealership because BJ Smith was a excellent in helping me and explain every detail. His helper was very polite also. Geraldine Jones Hart. your dealership because BJ Smith was a excellent in helping me and explain every detail. His helper was very polite also. Geraldine Jones Hart. More

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I’m only answering this because this is the fifth request from you or your contracted survey provider. I don’t know exactly what you want me to say. Here’s what I would offer. You’re gonna have a lot of form from you or your contracted survey provider. I don’t know exactly what you want me to say. Here’s what I would offer. You’re gonna have a lot of former customers coming over from Borcherding. They’re not gonna know where they’re going or anything about your business. They’re also used to a very personable touch. Every time I went into Borcherding people went out of their way to say hello to me or offer help. I walk into your place and the service department looked backed-up like the border crossing to Canada or Mexico or potentially the car line to get into Kings Island. There were McCluskey employees everywhere running around with little interaction one-on-one with customers. Staring at me and walking right past me. I even asked two sales or finance guys (in some small office) a question regarding the trade-in potential of my vehicle and they kind of just stared at me like I interrupted their conversation. Totally not kidding. Gave me a short answer.I would have to say the best person I interacted with was the service tech whomever she was. She kind of picked up on the fact that I was new there. I had zero interest in filling out one of these surveys. Generally, I’m a pretty positive person. But after five requests, I guess you really want the input. So you asked for it. I have no idea whether or not this is a good alternative compared to Borcherding for my vehicle. Who knows. And really? No video inspection by tech sent to the customer? All the dealerships do that. Hope this helps. I’ve worked in customer service before and it’s a thankless job so I don’t go out of my way to xxxxx and complain to businesses. More

by eric_mutchler Verified Customer Verified Customer

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Taking receipt of the car, gas tank was under 1/4. The car hadn't been cleaned inside or out. One month ago, I purchased from Kings Performance Honda. They filled my tank, car was spotless, offered 3 The car hadn't been cleaned inside or out. One month ago, I purchased from Kings Performance Honda. They filled my tank, car was spotless, offered 3 free oil changes and a 36,000 bumper to bumper warranty. Performance Honda is thinking long term vs an immediate sale. They've earned my business for repairs and next car. Thank you. More

by kennyshircliff Verified Customer Verified Customer

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Arielle kept me in the loop she was the best! !! She needs a raise asap !! She needs a raise asap More

by mrsarter.ba Verified Customer Verified Customer

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Tech on time for oil change Did job invrain no be issue needed a detailed reciept needed a detailed reciept More

by bbirk84 Verified Customer Verified Customer

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We have purchased our last three cars for this dealership and will continue to purchase. and will continue to purchase. More

by timagosta82 Verified Customer Verified Customer

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From the first contact with Troy Madden, to the Sales Specialist Gina Esposito, to the finance team Specialist Gina Esposito, to the finance team More

by lance40 Verified Customer Verified Customer

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Although I did everything online and my case was shipped, the server was awesome. Jeremy stayed in contact and made me feel so secure. The finance department called and the customer service was great! It was the server was awesome. Jeremy stayed in contact and made me feel so secure. The finance department called and the customer service was great! It was a smooth process More

by kristianpenn Verified Customer Verified Customer

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