Tonya Hensley
Tonya Hensley at McCluskey Buick GMC

Tonya Hensley | Page 5

Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.6
143 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

26 yrs, 10 mos

Languages Spoken

English English

4.6

143 Reviews

Write a Review

143 Reviews of Tonya Hensley

September 22, 2026

Dealership Rating
Employee Rating

I am super happy with how the dealership and sales treated me. After negative conversations and results at dealerships, I am and will continue to come to McCluskey. Just amazing! More

by andrew_steffen26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2026

McCluskey Buick GMC responded

Knowing you’ll continue to choose our dealership after past frustrations means a lot to our team. We’re glad our sales team provided such a welcoming and supportive experience when you purchased your new GMC.

September 17, 2026

Dealership Rating
Employee Rating

the person i interacted with was Ariele. .. GIVE THIS WOMAN A RAISE TODAY TODAY TODAY More

by gmcdriverguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Tracey Pacheco , ARIELLE GREETED AND HELPED ME, GIVE HER A RAISE

Sep 17, 2026

McCluskey Buick GMC responded

Knowing that your experience with our service team left such a positive impression means a great deal to us. We’re pleased we could service your GMC Sierra 1500. Your enthusiastic words and five-star rating mean a lot to our service department.

September 16, 2026

Dealership Rating
Employee Rating

Our experience was online so we know nothing about the dealership itself, but everything else was good. Nice car. More

by unblwvbl1956
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2026

McCluskey Buick GMC responded

Thanks for sharing about your experience with McCluskey Buick GMC. We appreciate your business and hope to see you again soon!

September 16, 2026

Dealership Rating
Employee Rating

Everything was smooth and simple. Im very pleased with the results and would highly recommend More

by Almoney513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco

Sep 16, 2026

McCluskey Buick GMC responded

We’re glad the service on your Dodge Challenger felt seamless and straightforward. Knowing that you’re happy with the results and would recommend us means a lot to our service team.

September 15, 2026

Dealership Rating
Employee Rating

Bill Stouffer was excellent! He listened, knew what I was looking for and got me through the process!! Can’t say enough good words about him! He even contacted me five days after More

by mikesimpson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 15, 2026

McCluskey Buick GMC responded

Knowing that our team’s attentive guidance during your Chevrolet Corvette purchase met your expectations is rewarding. Your praise of our check-in call five days after your purchase and your five-star rating mean a great deal to us.

September 09, 2026

Dealership Rating
Employee Rating

Professional, polite, knowledgeable and believes in their product. Answered all my questions in a prompt manner. I would recommend them to anyone who is looking for a good car. More

by bwinfrey02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2026

McCluskey Buick GMC responded

Your remark about our team’s professionalism, courtesy, and expertise underscores our commitment to clear communication. Knowing that purchasing your used Hyundai Venue met your needs and that you’d recommend us means a lot to our team.

September 08, 2026

Dealership Rating
Employee Rating

Took really good care of me and treated me like family and wasn’t treated like a number for the next sale! More

by john.d.cornett1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake

Sep 08, 2026

McCluskey Buick GMC responded

Knowing you felt cared for and treated like family instead of just another sale is truly rewarding. Your five-star rating and trust in choosing us for your new GMC purchase mean a lot to our team.

September 07, 2026

Dealership Rating
Employee Rating

Had a warranty issue and Josh helped take care of it, no problems. Appreciate working with a company who stands behind what they sell! More

by petehvac100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco , Josh Vollrath

Sep 07, 2026

McCluskey Buick GMC responded

Hearing that your warranty issue was handled smoothly means a great deal to our service team. We appreciate you trusting us to stand behind your GMC 3500.

September 06, 2026

Dealership Rating
Employee Rating

Application process was simple. U was approved for a car very quickly. About an hour after signing the financing contract I was contacted that they gave me the incorrect price on th More

by ellsylynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 14, 2026

McCluskey Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 01, 2026

Dealership Rating
Employee Rating

The appmosher and crew everyone there kept coming and staying with you guys to purchase my car .I appreciate everything you guys have done More

by marcusbehanan1311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco , Nate davis

Sep 01, 2026

McCluskey Buick GMC responded

Your note about our welcoming atmosphere and dedicated crew is truly rewarding. Our team is pleased we could guide you through your purchase of the Jeep Compass.

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