Tonya Hensley | Page 5

I give the dealership a 10+ rating because the process of working with the team was seamless. Every person was so courteous, knowledgeable, and patient. I felt as if I was your only client, and my issues w working with the team was seamless. Every person was so courteous, knowledgeable, and patient. I felt as if I was your only client, and my issues were your only concern. More

by smwidhalm Verified Customer Verified Customer

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After a few mishaps things got resolved and so now I'm happy got paperwork happy got paperwork More

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Had a very good dealing with them. All though when I did first pulled up, I felt like I was being attacked lol but all the sales people where coming towards us. Then the guy that sold All though when I did first pulled up, I felt like I was being attacked lol but all the sales people where coming towards us. Then the guy that sold me my truck wasn't pushy very great person. He was recently new to the car sales an I believe he will do very well as a car salesman. More

by richardfathman Verified Customer Verified Customer

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Team was on time ,very friendly and completed service quickly . Had a family emergency Team finished work while I was gone . quickly . Had a family emergency Team finished work while I was gone . More

by woodfamily3786@roadrunner.com Verified Customer Verified Customer

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Team arrived on time and the service didn’t take a lot of time it was done within 30 minutes time it was done within 30 minutes More

by kamanje Verified Customer Verified Customer

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They made it really easy to get into a nice vehicle and fixed any issues with it fixed any issues with it More

by plavsics794 Verified Customer Verified Customer

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Overall bad experience purchasing a vehicle no communication and drove my car a whole year before anything got handled correctly still til this day I a riding on a temporary tag from May 25,25 as communication and drove my car a whole year before anything got handled correctly still til this day I a riding on a temporary tag from May 25,25 as of now still. A lady named Jessica was very cool at 1st when purchasing the vehicles but as soon as it went left she acted like I was a bother and incompetent she would tell me one thing and do something else totally different. I also surrendered 2 vehicles due a bankruptcy they took them at different times but for some off reason 1 is unaccounted for and still in my name as of today. I'm still paying taxes on it. Even though it was supposed to be surrendered and I have called no information at all has been given. They all kept saying u shouldn't have to pay that but no one is really doing any digging to find out what happened with the vehicle at all and getting back to me. My deal is supposed to funded but I still have no paperwork or title to get new temporary tag from the DMV in Lexington. Crazy huh and if I hadn't called at all they wouldn't have even know I had the vehicle although I contacted Jessica through emails and her personal number last in April explained what was happening and she told me she would take care of it and it was going to be handled but it never happened I bought my car back in May of 2025 on the 25th and here it is July 15th and it still isn't completed. Still no payment information,no paperwork,no title,no new temporary tag no nothing at all. And when I reach out I'm told to be patient and quit calling her boss Tracy complaining. I was also told of I am pulled over it's gonna be on them directly from Jessica's own mouth to my ears. She acts like I'm bothering her by being persistent trying to get information on this situation as well as what happened to my vehicle I gave up during my bankruptcy and still no anything since then I told her I'm not reaching out anymore about this nonsense and if it's not handled in a good manner I was obtaining a lawyer she then tells me if I'm going to talk like that she couldn't help me....anymore....yeah so she sent me a personal text to my phone showing paperwork was FedEx over night to me but still have not got it yet.... More

by pimpassdudenov11974 Verified Customer Verified Customer

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There was no pressure. I told Tony what I needed and he worked with me to find the right truck within my budget. I told Tony what I needed and he worked with me to find the right truck within my budget. More

by jshupp1 Verified Customer Verified Customer

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Work was good but wish there was more communication to the customer. Happy other than that. the customer. Happy other than that. More

by josh.batcher Verified Customer Verified Customer

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My sales experience was great, my salesman Maria Poellnitz was excellent and even her service after the sale was impressive. I'll refer family and friends to McCluskey Cheverolet and have them ask f Poellnitz was excellent and even her service after the sale was impressive. I'll refer family and friends to McCluskey Cheverolet and have them ask for Maria. More

by newrockrr Verified Customer Verified Customer

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