"A great experience"
My wife and I found a car, that peeked our interest, on line. I sent a request and within minutes I got a call back. I drove my trade in right down and within a half hour we had a deal that met every requirement my wife had issued. Torri, our sales consultant, made everything so easy, she was friendly and very attentive. Torri explained everything about our new car and all the terms of our transaction so we never felt overwhelmed.
I have purchased many vehicles in the past and this purchase was by far the easiest and most pleasant of them all. My hope is that Torri stays in the industry so that in the future we will be fortunate enough to use her services again. Well done Dick Hannah, you have a great staff in Longview.
Torri was very helpful in organizing the transfer of a vehicle to test drive and then in the subsequent sale of that vehicle. THank you Torri!
"Friendly, helpful service"
- Alonzo Odem
Torri was friendly and helpful. She wasn't pushy and explained things well. Thr finances guy called our lender to get a better interest rate than offered because of our good credit scores. We appreciated them going above and beyond for us!
I came in with some pretty specific requests for the car that I wanted / needed and Torri helped me find a car that fit every one! I didn't feel pressured AT ALL and I left the dealership feeling so happy with my car and knowing that Torri worked her hardest to get me the best deal. Thank you so much!
"Best customer service hands down!"
The entire process was effortless....and actually enjoyable! Brandon was quick to respond to all of our questions and was happy to answer any detailed inquiry we had about the numbers. Torri was absolutely amazing! She went above and beyond each step of the way! We were discussing how we had a young dog and she went out and found us a complementary plastic mat for the back seat. And although the shop was closing...she let us know that we should not feel pressured and they would stay open as long as we needed. Wonderful experience! Highly recommended!
"Easiest experience purchasing my truck"
I brought a used Tundra from this Kelso dealership last night and worked with Torri Bridges. She was very professional, knowledgeable and extremely helpful in finding the answers to our questions. We really enjoyed working with Torri and did not feel pressured at all in making a decision. We were also given many financing options which allowed us comfortable payments. Thanks so much for your Service and continued help! I would recommend bypassing the traffic in Portland and head north.
- Highlander 17
I purchased a 2017 Highlander from Dick Hannah Toyota (Kelso) recently and the Overall Service was incredible from our AWESOME Sales Consultant (Torri Bridges) to the Finance Manager (Serge)! :) Both Torri and Serge, were extremely comfortable to get along with. They both made me feel my satisfaction was their #1 goal. Going above and beyond service on quite a few occasions during my time with them. Individuals like Torri and Serge (and any employees who follow their standards) are the reason why dealing with a "Car Dealership" will become easier and easier in the future. Great choice on hiring Torri and Serge - Dick Hannah, keep hiring individuals like this and you will have more service than you can handle.
Thank you again Serge and Torri for a GREAT experience!!! :)
Other Employees Tagged:
Serge (Finance Manager)
"satisfied with customer service"
I am particular when it comes to car shopping but I dont have a lot of time to make several trips to look at them. Torri has made it easy for me to see all the options I have according to price and the style I like. My parents also worked with Torri and they were satisfied with how professional she was. She did all the work for them and they are pleased with there purchase. Our family appreciates her hard work ethic and sincere customer service.
Was looking at the Dick Hannah website and saw a car that I was interested in. I called the dealership and talked with Torri Bridges who was very helpful and answered all my questions about the vehicle. We set up a time to come and take a test drive and answer any other questions. She was very Knowledgeable and offered a 24 hr test drive so I could take the car home over night. The next day I became the proud owner of a Toyota Highlander. Thanks Torri.
I took my son Skyloer with me car shopping. He knows more about this stuff than I do. I usually don't have fun car shopping. It's super stressful and awkward. But Torri from Dick Hannah was amazing. She put me right at ease and the whole experience was actually nice and enjoyable! I also love how Torri follows up with me through email and a phone call.