Toyota of Hollywood Service Department
Toyota of Hollywood Service Department at Toyota of Hollywood FL

Toyota of Hollywood Service Department | Page 79

Service Department

Toyota of Hollywood FL

1841 N State Rd 7
Hollywood, FL 33021

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4.2
2,818 Reviews
4.2

2,818 Reviews

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2818 Reviews of Toyota of Hollywood Service Department

March 16, 2025

Dealership Rating
Employee Rating

National recall, they oder the parts they the Vin and at the time of the appointment they used the part on another car. So, they waited 5 hrs of what they said it was for inspection, 3 weeks laterI made an More

by jfig123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 18, 2025

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with the recall service. It sounds like there were several missteps, and I apologize for any inconvenience caused by this situation. We aim to treat every customer with respect and professionalism, so it's concerning that we fell short here. If you'd like to discuss this further or have any questions, please feel free to reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 16, 2025

Dealership Rating
Employee Rating

My appointment was at 08:00 to have my car serviced. The checking process finished at 08:30. Ten minutes later my car was parked in the parking lot in front of the dealer. My car was sitting there until More

by Manuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 18, 2025

Toyota of Hollywood FL responded

Manuel, I'm sorry to hear about the delay during your service appointment. We strive for efficiency and it's clear we fell short this time. Please reach out so we can address any remaining concerns you have. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 16, 2025

Dealership Rating
Employee Rating

Tks for everything. Happy with the service, I received from Nick, Camila and financier Manuel More

by marianalabra
Recommend Dealer
Yes
Mar 17, 2025

Toyota of Hollywood FL responded

We are glad to hear that Nick, Camila, and Manuel provided excellent service. Thanks for choosing Toyota of Hollywood!

March 16, 2025

Dealership Rating
Employee Rating

Hice el trade de mi carro y no han enviado el payoff, ni han llamado al banco a preguntar a donde deben enviar el cheque y ya va casi un mes y nadie me da respuesta, le hablo al que me vendio “Roy”el auto y More

by camilo pena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 18, 2025

Toyota of Hollywood FL responded

Camilo, lamento mucho escuchar sobre la demora con el payoff de su carro. Esto no es lo que esperamos para nuestros clientes y me disculpo por cualquier inconveniente causado. Me gustaría ayudarle a resolver este problema personalmente, así que si puede comunicarse conmigo directamente, estaré encantado de asistir en todo lo posible. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 15, 2025

Dealership Rating
Employee Rating

It was quick fast and easy experience was very wonderful and delightful. Truly enjoyed buying a car with you guys. More

by RAGGEDYANA6822
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2025

Toyota of Hollywood FL responded

We're delighted to hear that your car-buying experience at Toyota of Hollywood was quick and enjoyable, Ana! Thank you for choosing us, and we hope you're loving your new vehicle!

March 14, 2025

Dealership Rating
Employee Rating

Sandra and Tomas - are The Best! Best customer service ever! They are deserve bonus for sure! More

by bokachyov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2025

Toyota of Hollywood FL responded

Thank you for the kind words for Sandra and Tomas! We appreciate your support here at Toyota of Hollywood.

March 14, 2025

Dealership Rating
Employee Rating

They have great and professional service. The staff is very friendly. The waiting area is comfortable and spacious. More

by jpmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2025

Toyota of Hollywood FL responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Toyota of Hollywood provided a great experience and comfortable environment. We appreciate your support and look forward to serving you again!

March 14, 2025

Dealership Rating
Employee Rating

Todo estuvo bien si un poco tardado pero bueno lo importante es que me vine satisfecha.Gracias More

by castillo. emilia60@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandra Molina

Mar 18, 2025

Toyota of Hollywood FL responded

Hola, Emilia! Gracias por su paciencia y confianza depositada en el equipo de servicio de Toyota of Hollywood. Tomaremos en cuenta su feedback acerca del tiempo de espera para asegurarnos de ofrecerle una atención más eficiente en el futuro. - Shawn Jones - Customer Relations Manager - (954) 893-4660

March 14, 2025

Dealership Rating
Employee Rating

Reliable, competence, he likes his job, he wants to help us very much, Mr. George was perfect. He applies your politic of service. But my car is not repair because of a Back order on the piece. A chuck. T More

by JE.MT (Michel)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Toyota of Hollywood FL responded

Michel, thank you for sharing your experience with Toyota of Hollywood. We're glad to hear George provided excellent service but apologize for the inconvenience regarding the warranty issue between Canada and the USA. We appreciate your feedback as we work towards improving our processes for all of our valued customers. - Shawn Jones - Customer Relations Manager - (954) 893-4660

March 14, 2025

Dealership Rating
Employee Rating

Excellent while they sell to you, but when you go to maintenance, they are shameless with our time. If you have any concerns, no one wants to take responsibility. More

by patricia_hoyos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 14, 2025

Toyota of Hollywood FL responded

Patricia, I'm sorry to hear about your experience with our maintenance service. We strive for accountability and efficiency, so it's disappointing to learn we fell short. Please reach out if you'd like us to address any specific concerns or questions you have. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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