Tracey Howe | Page 4

I purchased my Venza from Phillips Toyota. Each time I have come in for service I have received courteous and immediate assistance whether or not I had an appointment. Repairs are explained th Each time I have come in for service I have received courteous and immediate assistance whether or not I had an appointment. Repairs are explained thoroughly and done quickly. The waiting area is comparable. I would recommend them highly.’ More

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I give the dealership 5 stars all because of TRACE, in service. HE IS OUTSTANDING!!! THE STAR!!!! He is knowledgeable, thorough, listens to your every word and does a pre-diagnosis before the mechanic se service. HE IS OUTSTANDING!!! THE STAR!!!! He is knowledgeable, thorough, listens to your every word and does a pre-diagnosis before the mechanic sees the car. Very attentive to needs of a waiting customer . Makes you feel like a person not just a thing that you have to take the keys from. Trace deserves recognition for the superb job he does. Customer service at its best.thank you Trace. I have been going to Seminole Toyota for years and a dozen or more times over same issue and asked for a complete inspection before insurance expired. Made appointment 12-3-25 waited 2 1/2 hrs to be told everything was fine nothing was wrong and no repairs or maintenance needed. Came to Phillips because same diagnostic code alert went off again, more than twenty plus times over the years. Just two months since a complete checkup at Seminole and then Trace brings me a list of maintenance needed and repairs to be done and solving the electronic alert issue. Please check the service that was done I will come to Phillips from now on. I don’t do reviews normally but I could not let this one go unanswered . Again, this rating is completely all because of Trace. I had no interaction with anybody else except the courtesy drives that took me to Cracker Barrel. Total time for service was 5 1/2 hours but very worth my while. ******** 3-11-26 Luedtke More

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I was able to get an appointment to address a check engine light issue first thing the next business day. The diagnosis was quick, but a part needed to be ordered, so I was given a loaner vehicle to h engine light issue first thing the next business day. The diagnosis was quick, but a part needed to be ordered, so I was given a loaner vehicle to have overnight which was much appreciated. The repair was done first thing the next morning, and the cost was what I expected. Trace from the service department and the woman who processed the paperwork for the loaner were both a pleasure to work with, and I would not hesitate to bring my car back for service. More

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Got me in on time. Wai time was reasonable. Staff was courteous. Let me know what was expected at next visit Wai time was reasonable. Staff was courteous. Let me know what was expected at next visit More

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In-N-Out on my service appointment. They kept to their appointment time and we was very kind and courteous overall great experience. They kept to their appointment time and we was very kind and courteous overall great experience. More

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Brought my Prius in for service and repair. I was met right away by the service advisor, Mr Nick Parody. Mr Parody assisted me getting a rental as well as assuring the service and repairs w I was met right away by the service advisor, Mr Nick Parody. Mr Parody assisted me getting a rental as well as assuring the service and repairs were taken care off. Thank you to Mr Paroddy for making our vist as easy and assisting us. More

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I am physically in New Hampshire. My RAV4 was in operable in Florida. I called Phillips Toyota got a hold of Tyler was able to communicate with him what my vehicle needed. I had it to My RAV4 was in operable in Florida. I called Phillips Toyota got a hold of Tyler was able to communicate with him what my vehicle needed. I had it towed the Phillips Toyota and all of the repairs were done in one day. Excellent job. More

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I came here because my battery in my car died, and Trace helped get everything taken care of. I was in and out fairly quickly as well. helped get everything taken care of. I was in and out fairly quickly as well. More

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Tracey Howe, Service Advisor at Phillips Toyota provides exceptional client service, follow up all throughout my time at the dealership during my service appointments. He listens, consults and takes action exceptional client service, follow up all throughout my time at the dealership during my service appointments. He listens, consults and takes action every time over the past 11 years on my Prius. True asset and the reason I return. Thank you Tracey Howe! More

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They fixed my issue and made sure I was satisfied before I left . I will return when I buy new I left . I will return when I buy new More

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