Tonya Stiver

Have visited many car dealerships in central Florida area. None can compare to our experience at Phillips Toyota. From sales with AJ - really knows the products and is upfront – no game playing, went ou area. None can compare to our experience at Phillips Toyota. From sales with AJ - really knows the products and is upfront – no game playing, went out of his way to make sure we got what we would be happy with… to Tonya in the service department-worked hard to make things happen to fit our crazy busy schedule. Both of these staff members were A+. Even those we had no dealings with us were friendly and ready to help. The interchange between staff was fun to watch. They really seem to enjoy their job. More

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Tonya is the best she works with you and explains thoroughly exactly what is being done and needs to be done. Fast Service Very Convenient! thoroughly exactly what is being done and needs to be done. Fast Service Very Convenient! More

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2020 Toyota Camry XLE This is my 2nd purchase here. Both salesmen were/are awesome and amazing. No pressure from either one nor the business manager. The service depart This is my 2nd purchase here. Both salesmen were/are awesome and amazing. No pressure from either one nor the business manager. The service department is also amazing and wonderful. Tonya is and has always been my service representative. I will never go anywhere else. More

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Buyer BEWARE Purchased from this dealership and was looking for a long term relationship with Toyota They made a lot of promises initially and after a couple trip Purchased from this dealership and was looking for a long term relationship with Toyota They made a lot of promises initially and after a couple trips for service the process has declined quickly. The issues I experienced could have been so easily resolved with common sense that the dealership personnel fails to use. BAD REPRESENTATION for the Toyota brand. Use caution before trusting them and believing the FAMILY PROMISES that they offer Before you buy or commit to this dealership take a walk around the service department, sales floor and the outside drop off service area to get a feel of the operations but most importantly look at the employees attitudes and demeanors. That will tell the story! Have a problem and want to speak to the manager Tony, good luck, he will not call you back-but he will shake your hand and make promises once the deal is signed. What a joke! Next step will be the BBB for a review! More

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Closing made the deal not worth it Works with you and treats you like they really want your business . Spends the times necessary to make sure your happy with the car . AT THE END it Works with you and treats you like they really want your business . Spends the times necessary to make sure your happy with the car . AT THE END it was rush, rush and pushed the paper work which was selling contracts and nothing to do with car sales.After buying 13 Toyotas which I still have 3 I'm finished doing business with Toyota. In years gone by Toyota would never do business this way. I agree with other statements here that the closing is a pile on of paper work that you cannot digest in days much less minutes . Statement made while attempting to read the papers can not to be trusted , so sad that a great car company has let there dealers conduct business this way.............worse then the old used car lots when tire kicking was an inspection ! More

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Relaxing, honest to goodness car buying experience Todd Ball was my salesman. He was very honest and thorough on all the process we were doing while I am buying my 2018 Toyota Prius. He lay down and ex Todd Ball was my salesman. He was very honest and thorough on all the process we were doing while I am buying my 2018 Toyota Prius. He lay down and explain everything I need to know in terms of the car efficiency and its financing side. He gave me ample time to make my own decisions and I don’t feel any pressure at all. He is a great salesman and seem to be a great person too. I will highly recommend him to others who wants to get a car in Phillips Toyota that might feel intimidated for not knowing anybody in the dealership. Thank you Mr. Todd Ball and kudos for good work. Mr. Tom Pardo in Finance Department was very helpful too in explaining everything I need to know about financing the car and what I do really need in terms of keeping my car and self protected. He also helps me save a lot by removing unnecessary things that I don’t need in terms of my driving experience. Thank you Mr. Tom Pardo for liking what you do and helping a customer like me in honest and passionate way. More

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Leasing a new Avalon The whole experience was great from sales to service to finance - my trade in value was very good and the terms for the lease were solid - JR made the The whole experience was great from sales to service to finance - my trade in value was very good and the terms for the lease were solid - JR made the lease happen and found the car we wanted - Tonya is always great in service and Anthony Duran was so helpful in setting up the features in the car and made it easy foe us to understand how many features worked - Mikey got the car back from another location in NC More

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Best car buying experience ever! This was the best new car buying experience I've ever had. I had also bought a new car here at Phillips Toyota from Sonny Rothwell many years ago.That This was the best new car buying experience I've ever had. I had also bought a new car here at Phillips Toyota from Sonny Rothwell many years ago.That whole experiece was so good from beginning to end I came back for more. Outstanding. More

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Buying a new car Everyone was very helpful in trading in our 2016 van for a 2018 van We are enjoying the new safety features on our van I believe I now have over 25 Everyone was very helpful in trading in our 2016 van for a 2018 van We are enjoying the new safety features on our van I believe I now have over 25 words! More

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Salesman professional Phillips Toyota had a very knowledgeable salesman (Ashley Lake) And all the support team salesmanger(Morgan Lewis) dealer & financial Mr Jacinto. Loo Phillips Toyota had a very knowledgeable salesman (Ashley Lake) And all the support team salesmanger(Morgan Lewis) dealer & financial Mr Jacinto. Looking to see how service works out with service advisor Tonya Stiver We did have some dealings with parts department (Bruce) and they were very helpful More

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