Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 7

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
86 Reviews
4.6

86 Reviews

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86 Reviews of Tracey Pacheco

September 07, 2026

Dealership Rating
Employee Rating

My service attendant was very kind, efficient and thorough.The service tech seemed to have completed everything correctly. The facility was very clean and welcoming. More

by danny.mickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2026

McCluskey Buick GMC responded

We’re glad the service on your GMC Canyon felt welcoming, efficient, and comprehensive. Your praise of our clean, inviting facility and our team’s attention to detail means a lot to our service department.

September 07, 2026

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Employee Rating

Very professional and knowledgeable also courteous. Preformed the job in a very timely manner also cleared the area of any trash. More

by mikehall1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2026

McCluskey Buick GMC responded

Your recognition of our team’s professional and courteous service on your Chevrolet Traverse, along with the prompt work and thorough cleanup, is greatly appreciated. Hearing that we met your expectations means a lot to our service department.

September 07, 2026

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Employee Rating

Had a warranty issue and Josh helped take care of it, no problems. Appreciate working with a company who stands behind what they sell! More

by petehvac100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley , Josh Vollrath

Sep 07, 2026

McCluskey Buick GMC responded

Hearing that your warranty issue was handled smoothly means a great deal to our service team. We appreciate you trusting us to stand behind your GMC 3500.

September 07, 2026

Dealership Rating
Employee Rating

Service is always top quality. Service reps are attentive and get you in and out as fast as possible . More

by domaschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2026

McCluskey Buick GMC responded

We’re glad our attentive service reps delivered top-quality care for your Chevrolet Silverado 1500 and got you in and out quickly. Your five-star rating and these kind words mean a lot to our team.

September 06, 2026

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Employee Rating

Application process was simple. U was approved for a car very quickly. About an hour after signing the financing contract I was contacted that they gave me the incorrect price on th More

by ellsylynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 14, 2026

McCluskey Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 02, 2026

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Employee Rating

The staff is always quite capable and reliable. Larry's expertise is always needed and appreciated.. Thanks much.. More

by cbmacfee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2026

McCluskey Buick GMC responded

Knowing that you find our staff capable and dependable means a lot to our service team. Thank you for trusting us with your Corvette.

September 02, 2026

Dealership Rating
Employee Rating

This is my third Equinox, have been happy until this one. I hate this car and I'll never buy from McCluskey again. More

by KMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 14, 2026

McCluskey Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

September 02, 2026

Dealership Rating
Employee Rating

Was very happy with everyone I worked with, from writing up the work order the one who worked on Corvette (Larry). More

by MIKEF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2026

McCluskey Buick GMC responded

Thanks for sharing about your experience with McCluskey Buick GMC. We appreciate your business and hope to see you again soon!

September 01, 2026

Dealership Rating
Employee Rating

The appmosher and crew everyone there kept coming and staying with you guys to purchase my car .I appreciate everything you guys have done More

by marcusbehanan1311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley , Nate davis

Sep 01, 2026

McCluskey Buick GMC responded

Your note about our welcoming atmosphere and dedicated crew is truly rewarding. Our team is pleased we could guide you through your purchase of the Jeep Compass.

August 31, 2026

Dealership Rating
Employee Rating

My car will not start after oil change and is now leaking oil everywhere. Not good More

by dawannjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 14, 2026

McCluskey Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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