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Tracey Pacheco
Tracey Pacheco | Page 6
Service Guest Relations Manager
McCluskey Buick GMC
9673 Kings Automall Drive
Cincinnati, OH 45249
86 Reviews
86 Reviews
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86 Reviews of Tracey Pacheco
Verified Customer
September 16, 2026
Everything was smooth and simple. Im very pleased with the results and would highly recommend Im very pleased with the results and would highly recommend More
by Almoney513
Other Employees Tagged: Tonya Hensley
September 16, 2026
Bad service. Jon Paren ran my credit 4 times and said he would get back in touch. That never happened. Voicemail is always full. I bought 5 vehicles from McCluske Jon Paren ran my credit 4 times and said he would get back in touch. That never happened. Voicemail is always full. I bought 5 vehicles from McCluskey and got to say your service has gone way down hill. I will be looking at another dealer. More
by jamiefeeback
Other Employees Tagged: Jon Paren
September 14, 2026
They were professional and helpful when it came to all stages of the process - it was stressful and they made me feel secure that they could and would handle it correctly. Highly recommend! stages of the process - it was stressful and they made me feel secure that they could and would handle it correctly. Highly recommend! More
by kilkellyme1
September 11, 2026
Service was completed quickly. However, the pricing was expensive. I’ll admit I agreed to the estimate. I had a lot of work done. 90k mile service. Transmission flush, brake flush However, the pricing was expensive. I’ll admit I agreed to the estimate. I had a lot of work done. 90k mile service. Transmission flush, brake flush, coolant flush, front and rear diff flush, washer motor replaced, brake bleeder, and fuel tank pressure sensor. They quoted me $1100 for the sensor and called to confirm if I wanted it. I agreed. I received a text less than two hours later that the work was complete. After searching online I found the sensor only cost $78 at most auto parts dealers. When I asked why the price was so high my service tech said they use a computerized system that issues a preset amount of labor for a specific job. If the labor takes a lot less time the price doesn’t go down. The sensor, with labor ended up being over $1200 and took less than an hour of labor. Overall bill was $3200. I printed out coupons from their website for half the job I needed done but the service advisor said that none of the coupons applied to me which the coupons did not state. Pricing seems excessive. But my truck was returned quickly and everything was accomplished. More
by WMSPOTTS
September 11, 2026
Went in for an oil change. Estimate was $60. Picked up the truck and the bill was $160. It’s a diesel, so the higher price is correct……but why the $60 estimate? Got home, Estimate was $60. Picked up the truck and the bill was $160. It’s a diesel, so the higher price is correct……but why the $60 estimate? Got home, parked in the driveway and found a pool of oil under my truck in the morning. The oil filter was installed improperly and was leaking. My truck has 13,000 miles and I bring it to the dealer to be sure the work is done correctly. Very disappointed. More
by gsmyers1
September 08, 2026
I had a great experience getting my oil change. The service representative was very helpful and friendly. The dealership was clean and sitting area was very comfortable. The service representative was very helpful and friendly. The dealership was clean and sitting area was very comfortable. More
by jonathanalon70
September 07, 2026
It was the first time that I had my 2025 Enclave Buick serviced at McCluskey. I was always a customer at Borcherding GMC/Buick. I will tell you that Ariele was most welcoming and so very helpful with th serviced at McCluskey. I was always a customer at Borcherding GMC/Buick. I will tell you that Ariele was most welcoming and so very helpful with the whole process. She was very understanding and patient in explaining everything to me. More
by GRANDMOMV
