Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 6

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
60 Reviews
4.6

60 Reviews

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60 Reviews of Tracey Pacheco

August 25, 2026

Dealership Rating
Employee Rating

The representatives were kind and understanding. They provide above and beyond service, and made the car buying process extremely simple. I would definitely recommend this dealership More

by alto_shania
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2026

McCluskey Buick GMC responded

Thank you so much for the wonderful review! We’re thrilled to hear that our team was kind, understanding, and went above and beyond to make your car-buying experience simple and stress-free. We truly appreciate your recommendation and your trust in McCluskey. Enjoy your new vehicle, and we look forward to serving you again in the future! 🚗😊

August 22, 2026

Dealership Rating
Employee Rating

Excellent service will definitely recommend some one to your dealership because BJ Smith was a excellent in helping me and explain every detail. His helper was very polite also. Geraldine Jones Hart. More

by geraldinehart58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Tonya Hensley

Aug 22, 2026

McCluskey Buick GMC responded

Knowing that our clear explanations and polite support met your needs means a lot to our service team. It was a pleasure servicing your Nissan Sentra. Hearing you’d recommend us to others is especially rewarding.

August 22, 2026

Dealership Rating
Employee Rating

Service was excellent and Mr. BJ Smith was very polite and explain everything in details. I was very please. Geraldine Joneshart More

by geraldinehart58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2026

McCluskey Buick GMC responded

Knowing that the service on your Nissan Sentra included clear, courteous explanations is rewarding. Your five-star rating means a great deal to us.

August 22, 2026

Dealership Rating
Employee Rating

Technician was on time, thorough and it was just so convenient to not have to drive to my oil change. Highly recommend this service. More

by sspiker79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2026

McCluskey Buick GMC responded

Knowing not having to drive in for your oil change was convenient means a lot to our service team. We’re glad our technician could be prompt and thorough during the service on your Chevrolet Equinox. Your recommendation means a great deal to us.

August 21, 2026

Dealership Rating
Employee Rating

Best service center, bar none. The staff at the service center is the best. I highly recommend them. More

by MADDINGTON43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BJ Smith

Aug 21, 2026

McCluskey Buick GMC responded

Knowing our service on your Chevrolet Trax felt top notch is truly rewarding. Your high recommendation means a great deal to our service team.

August 21, 2026

Dealership Rating
Employee Rating

I've always had positive experiences and the service itself was great. My only beef with this particular appointment was that I scheduled online for a 5:30 service but get a call that afternoon that I n More

by april.pence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

McCluskey Buick GMC responded

Thank you so much for your helpful feedback, April. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns in more detail. We appreciate your business and hope you will give us another opportunity to serve you.

August 21, 2026

Dealership Rating
Employee Rating

The service was good and the folks were fine but felt like we were nickel and dimed. We went in for an oil change and spent almost $600 when it was all over with. Ridiculous. More

by Chgold151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

McCluskey Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McCluskey Buick GMC.

August 20, 2026

Dealership Rating
Employee Rating

Everyone was polite and helped me out with all of my needs. I will definitely be a customer for life. More

by riz018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2026

McCluskey Buick GMC responded

Thank you for the five-star rating and for recognizing how our service team took care of your Chevrolet Silverado 1500. Knowing you’ll return for every service means a lot to our team.

August 20, 2026

Dealership Rating
Employee Rating

Always had good service at McClusky Chevrolet. Recommend them to everyone I know in the area. More

by stl1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2026

McCluskey Buick GMC responded

Knowing our service department has consistently met your expectations for your Chevrolet Suburban means a lot to us. Thank you for recommending our dealership to everyone you know in the area.

August 20, 2026

Dealership Rating
Employee Rating

Brian in service was professional and explained everything to me. I will definitely come back for all my Chevy needs! More

by lori kees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian

Aug 20, 2026

McCluskey Buick GMC responded

We’re glad the explanations during the service on your Chevrolet Traverse were clear and professional. Knowing you’ll return to our dealership for all your Chevrolet needs means a lot to our service team.

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