I have worked with Germain BMW for the last 8 years. I have never dealt with a dealership that understands customer service better. From start to finish... always exemplary service. Mr Grey is the super star of the service department. Courteous, professional and knowledgeable.
"My 6th BMW Lease was the best"
I went in to close one lease and initiate another. I had stringent parameters as to what was manditory in the vehicle and what I needed in the financing... All my parameters were met and some were even better for my situation than I had hoped for. I credit this to the teamwork of Raquel with all the Germain departments involved, the business team conferred with her several times. Everyone pitched in and made the process comfortable and worry free.
As the title implies, this is the best BMW deal so far and is why I have recommended Germain and BMW to all my friends and associates and it is thanks to Raquel and her competence this time.
The owner Flavio Galasso is the man who built the team and my congratulations go to him.
Thanks for everything.
I am on my 7th BMW now. I drive a 530i and my wife drives a 430i Grand Coupe. These cars are awesome! In all the time we have operated BMWs we have had only 1 minor recall. We have never required service due to a failure or malfunction of any of our vehicles. These cars are beautiful to look at and so much fun to drive with all the latest technology onboard.
The icing on the cake, so to speak, is the Germain BMW dealership and our Client Advisor, Jim McGinn. Over the years we have gotten to know several people at Germain BMW and everyone seems to know our name and always makes us feel so much at home there. It is truly a pleasure to go there even if we are just passing by. We would highly recommend Germain BMW and Jim McGinn for anyone looking for a new BMW or a certified pre owned vehicle.
"Professional and knowledgeable customer oriented sales rep"
I believe my title says it all plus the fact that I'm a repeat customer of Germain BMW. Service has been. Very good as well.
"2015 BMW 428 Lease"
Larry Brewer and the Germain support team made our new car purchase the best experience with their attention to detail and nothing short of excellence.
Other Employees Tagged:
, John Spoto
"Flawless experience "
I recently bought a X5 BMW with Paul Melendez. I had nothing less than a great experience. I would recommend him to any of my friends and customers of mine. His professionalism, honesty and the devotion to get me the best deal was wonderful. Great BMW dealership !!
"I <3 my car dealer! (Who says that?)"
I do! Germain BMW management and staff are impeccable but the person who has kept us coming back again and again is Jim "McAwesome." Jim is the total package and the real deal. Expert in every area, from product knowledge, to demeanor, to perfect customer service. We believe that he genuinely listens to us and looks out for us. He's supremely dedicated to his profession and his clients, and we're so grateful to be among them. We love that McGinn grin!!
A very special shout out to Paul Cullinan and Flavio Galasso - thank you so much - and to Traci Costantini, the first person we met at Germain years ago who offered us a bright smile and kind hospitality, and continues to do so years later.
And of course there are the cars... mmmmmm....
"Quality all the way"
Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs.
"All respects - excellent"
I just tacquired another new BMW 535i from Germain. Jim McGinn did a great job. Having over BMWs for more than 40 years in Illinois, Connecticut, Virginia, United Kingdom, Netherlands and Germany, I can assure you this is the best BMW deatership that I have ever known. Having a great sale's process in one thing. Being able to service the car and maintain it in excellent shape is another. My previous BMW 535i with 48,000 miles on it drove as well pn the day I relinquished it as the day I purchased it from Germain three years ago.
If you are in the market for a BMW or need your car serviced, this is the place to go.
"A BMW should be your next new car."
After several years of debating which car to purchase, my employer finally convinced my to consider leasing a BMW. I have driven her 7 series many times, her husbands 5 series, and a good friends 3 series. She recommended me to Jim McGinn at Germain BMW, whom she has leased cars from for many years. After she made a quick phone call to Jim, he called me immediately to schedule an appointment to talk about leasing a new car. I was greeted immediately upon arrival at the dealership by Tracy Constantini, her smile lighting up the showroom! She offered beverages and snacks and entertained me while waiting for Jim. All I can say is Jim made the experience so easy (I have never leased before) that he now has another customer for life. Or until he retires. He followed up with me to make sure I was enjoying my new 3 series, called when my tag arrived, and visited with me while I waited in service for them to install the tag and wash my car. It is so great that they offer complimentary car washes (my car is white), and always have snacks and drinks while you wait. I arrived at 3pm on a Saturday to look at cars, and drove home 2-1/2 hours later with a new one. Many, many thanks to Jim, Tracy, and the entire staff at Germain BMW for creating such an awesome experience and great environment.