Tracy Lawson | Page 2

No pressure sales … Very personable and caring about needs as well as takes his time explaining the steps in purchasing my new car…. needs as well as takes his time explaining the steps in purchasing my new car…. More

by jteatino243 Verified Customer Verified Customer

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Andrea has always gone above and beyond for me. Colin in sales was very professional and never pressured me. Colin in sales was very professional and never pressured me. More

by meyers724 Verified Customer Verified Customer

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Cullin and Brian were both excellent salesman. They answered my questions and knew what they were talking about. When the day I picked up my new Ranger, Cullen showed me so many things on the truc They answered my questions and knew what they were talking about. When the day I picked up my new Ranger, Cullen showed me so many things on the truck and how to use them. It was very good at explaining and answering my questions. Tracy on the business side did an excellent job explaining everything. Overall, a very good experience with Washington Ford and it’s employees. I would highly recommend them. More

by fordgary Verified Customer Verified Customer

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It was a clean, organized and friendly atmosphere. Everyone was polite. CJ our salesman was wonderful. Left with a 23 Explorer. Everyone was polite. CJ our salesman was wonderful. Left with a 23 Explorer. More

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Cullen is a great salesman. Absolutely fantastic experience at Washington Ford. Can not say enough good things about the place. My parents bought from there and so did I. I will Absolutely fantastic experience at Washington Ford. Can not say enough good things about the place. My parents bought from there and so did I. I will always recommend Cullen and Washington Ford. More

by justinrakosky Verified Customer Verified Customer

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The experience of buying the car was great while picking up and closing on the car was stressful and disappointing. CJ, Patrick and Brennan were fantastic. They made us a great deal and working with them up and closing on the car was stressful and disappointing. CJ, Patrick and Brennan were fantastic. They made us a great deal and working with them was a pleasure. CJ was wonderful, patient and made us feel at home with no pressure. I loved that part of the experience. Then came the closing. Working with Tracy Lawson was a different story. We sat down to finalize the sale and she starting the process by asking questions about how long we keep a car, miles we drive and so on. Without any indication she was doing so, we were being given a sales pitch for add on service plans. Also initially, the only payments we were given all included different levels of add on service plans. When I asked for the payment without any add on service plan, she acted like I did not understand how closing on a car worked. Once I insisted, she reluctantly gave me the payment without add on service. Once I had that payment, I did listen to her sales pitch and decided to decline add on service as the car was already gold certified. After a 40 minute sales pitch, she commented that they were closing in 8 minutes and we needed to wrap this up resulting in a rushed review and signing of paperwork which made my wife and I uncomfortable. Loved the process of buying the car there, closing on the car not so much. More

by jjroxxz Verified Customer Verified Customer

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Cullen was great an Brain was great as he was the last time i purchased a vehicle off him. i'll be back for my 3rd! and my moms soon! time i purchased a vehicle off him. i'll be back for my 3rd! and my moms soon! More

by allen38 Verified Customer Verified Customer

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Brian was great! So helpful and fair! He made the process easy and stress free. So helpful and fair! He made the process easy and stress free. More

by dtaper1787 Verified Customer Verified Customer

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The dealership was nice and friendly, and fast. the only problem is have is with the truck i bought. It was new so realy has nothing to do with the dealership. Have only 600 miles on it and have to the only problem is have is with the truck i bought. It was new so realy has nothing to do with the dealership. Have only 600 miles on it and have to take it back in for service for the second time. More

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Well it was easy, no pressure, test drive was excellent let me go where I could really get the feel of the truck let me go where I could really get the feel of the truck More

by zara487ktm Verified Customer Verified Customer

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