Tracy Thompson | Page 3

New car purchase Above and beyond to get me off the lot with everything I wanted in my new car! They were very busy that day, and I still felt like a priority! Above and beyond to get me off the lot with everything I wanted in my new car! They were very busy that day, and I still felt like a priority! More

Report | Print

Second car purchase Two years ago, Tracy helped us purchase a new Mazda CX-5. He was extremely knowledgeable and patient with us throughout the entire process. Even after Two years ago, Tracy helped us purchase a new Mazda CX-5. He was extremely knowledgeable and patient with us throughout the entire process. Even after we purchased the car, Tracy would follow up with us to make sure we were happy with our vehicle. We felt he took the car buying experience up a notch by putting the extra effort into building a relationship with us. When it came time to replace my husband’s vehicle, he was the first person we thought of. He helped us narrow down our choices and patiently worked with us over a few months until we finally purchased a 2018 Honda Accord. I’m so thankful we had the opportunity to work with Tracy to purchase two cars over the past few years. I would definitely recommend him to anyone looking to purchase a Mazda or Honda in the future! More

Report | Print

Easy and enjoyable process It’s never fun when buying a car was unplanned but as soon as I walked in the doors I knew I was in good hands. Lenny greeted me right away and took t It’s never fun when buying a car was unplanned but as soon as I walked in the doors I knew I was in good hands. Lenny greeted me right away and took the best care of me. There was no pressure or feeling uncertain. He and the entire staff were very flexible and understanding of my ever changing situation- waiting on insurance, work conflicts, etc. I had such a great experience plus I LOVE my car, so it was a win, win. More

Report | Print

Mazda 3 sold itself, but don't forget the sales guys Buying an automobile doesn't have to feel like going through a car wash without a vehicle. Last year, I assumed “car wash” was the case. So with Buying an automobile doesn't have to feel like going through a car wash without a vehicle. Last year, I assumed “car wash” was the case. So with trepidation and a budget around $22,000, my choices were narrowed to the 2016 Toyota Corolla, Honda Civic and Mazda 3. “Probably the Honda or Toyota,” I thought. Test driving the Corolla and Civic led me here: “Well, if the Mazda 3 isn't much better, it's onto Hyundai and Chevy Cruze.” I was seeking a smooth mid-size car ride in a compact vehicle. Not sub-compact. Also: I wanted a stellar car built around a great sound system. Oh yeah a sunroof, too. Was I wishing on a star? Maybe. Mazda was my last hope before expanding the search, which sounded more like a project than a pleasure. I cold-called Martin Mazda in Newark, DE. Told the salesman who picked up the phone that “look, I'm not buying, just comparing. And if I happen to fall in love with the Mazda 3 – not likely because I'm picky – but if I happen to fall in love, I'll compare your 'rock-bottom' price to the other Mazda dealership in the area.” Yowl, that spiel prompted an answer which almost disoriented me. “That's what I would do, Len,” said the salesman, Tracy Thompson. What? A salesman who was agreeing I should try somewhere else – maybe first? How could that be? I was expecting something like, “We won't be undersold...etc.” Even if this was terrific salesmanship and reading of the customer on the phone, I was impressed. Impressed enough to make an appointment with Tracy Thomson late Saturday afternoon. But he was busy with another customer and so there I was with Tracy's colleague, Brian Matt. Would I now get a hard sell? Hardly. I test-drove the Mazda 3 Touring sedan (not top of the trim line) and, wow, the car drove far better, firmer than my used Altima. The Mazda 3 itself was the best salesman of the three. Without “3” love, it would be impossible to walk down the aisle to the salesman's office for the dotted line. But that's what happened. Brian, with Tracy nearby (a split commission), made an offer of less than $22,000 for a compact that sold itself, plus a sunroof and enough Bose speakers to make a downsized concert hall sound pitch perfect. The price was just $3,500 more than subcompact 2015 Honda Fit I had briefly considered a couple years ago – no sunroof, no Bose speakers and not a comparable ride. So that's my Mazda 3 story. After the fact, it gets even more reassuring. One of the two salesmen, Brian Matt or Tracy Thompson, calls every six months to make sure things are okay. Note: They're not trying to sell me something. The car's under warranty for two more years. I also get six-month email notices from Martin's Service Department. No charge there, either. Am I exaggerating about the car itself? Don't think so. Read the following (it's brief). Apparently 2017 is even better than my 2016 Mazda 3. Roy Morgan Research survey finds Mazda (and Volvo) have jumped last year's top three “Mazda has narrowly slipped ahead of Volvo to take outright honours in a survey of owner satisfaction conducted by Roy Morgan Research (RMR). The market researcher's 'Automotive Satisfaction Report' was compiled from 40,000 interviews over the course of the year ending July, 2017. It's a follow-up to the 2016 report, which placed Mazda fourth, after Lexus, Skoda and Isuzu Ute. For 2017 Mazda overtook all three of those brands (out of 24 brands surveyed), and so too did Volvo.” That's 40,000 interviews, more than many political polls. To me, that's a soft sell hard to ignore. - Len Rosen Wilmington, DE More

Report | Print

Great experience Tracy Thompson was great to deal with. Very knowledgeable about all the cars I looked at. I selected the Mazda CX9 and could not be happier. One of th Tracy Thompson was great to deal with. Very knowledgeable about all the cars I looked at. I selected the Mazda CX9 and could not be happier. One of the best car buying experiences. More

Report | Print

Traded 2015 Mazda for a 2017 Mazda The sales representative was very professional, responsive, helpful, straight forward, fair, and courteous. The same also was true for the finance an The sales representative was very professional, responsive, helpful, straight forward, fair, and courteous. The same also was true for the finance and service personnel. I highly recommend this dealership to anyone interested in purchasing and/or servicing a Mazda. More

Report | Print

Good Experience! Tracy Thompson did a terrific job during our end-of-month Sunday visit to lease a Mazda 3. Tracy was friendly, knowledgeable and accommodating. The sa Tracy Thompson did a terrific job during our end-of-month Sunday visit to lease a Mazda 3. Tracy was friendly, knowledgeable and accommodating. The sales manager cooked on the grill and served us hamburgers and hotdogs which hit the spot. All of the other Martin employees greeted us as well during our purchase. I've purchased 9 - 10 new vehicles in my life and Tracy was one of the best because of the ease at which he interacted with us. Well done! More

Report | Print

Best car buying experience ever I have never had such an easy or stress free time purchasing a vehicle. Tracy made our experience fast and was very knowledgeable in everything we nee I have never had such an easy or stress free time purchasing a vehicle. Tracy made our experience fast and was very knowledgeable in everything we needed. He was very kind and patient with all my questions and never tried pressuring me into anything. I hate pressure sales and will run from them. I felt very welcome and the staff was very warm and friendly. Thank you Tracy! I would recommend you to anyone looking to purchase a vehicle! Love my new car! More

Report | Print

Quick and efficient purchasing experience I visited Martin Mazda to purchase an SUV. The salesperson, Tracy Thompson greeted me as soon as I walked in the door. He showed me the SUVs that wer I visited Martin Mazda to purchase an SUV. The salesperson, Tracy Thompson greeted me as soon as I walked in the door. He showed me the SUVs that were available and worked to find one that fit my requirements. I was very pleased with how quickly and efficiently? everyone worked to make sure that all of my questions were answered. More

Report | Print

Done Deal! Initially I was looking at a different make / model but was unable to get a car I wanted. After thoroughly reviewing Mazda's, I was very pleased with Initially I was looking at a different make / model but was unable to get a car I wanted. After thoroughly reviewing Mazda's, I was very pleased with the ratings. After test-driving the showroom model, I was sure that a Mazda3 was what I wanted. I asked Tracy whether I could get a white, hatchback, manual Grand Touring with parchment interior and his immediate response was "No Problem!" and true to his word they found the exact car I wanted within 2 days! Tracy and Glenn were excellent at keeping me posted all along the way as the status updated. Very good experience! Highly recommend! More

Report | Print