Travis Cowart | Page 2

Managers and staff were a pleasure to work with. I had a rear differential problem on my 2011 Ram 1500. As it turned out the problem was very difficult to pin point but the managers and technicians s I had a rear differential problem on my 2011 Ram 1500. As it turned out the problem was very difficult to pin point but the managers and technicians stayed with it and eventually fixed the problem. I am very happy about how this issue was handled and corrected and would highly recommend this facility and staff to anyone needing device. More

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wiring harness installed in Jeep Cherokee to prevent wobble Originally bought Jeep Cherokee Limited at Gettel Jeep in Punta Gorda with Active Drive II so it could be towed "4-down" behind RV. First visit intmen Originally bought Jeep Cherokee Limited at Gettel Jeep in Punta Gorda with Active Drive II so it could be towed "4-down" behind RV. First visit intmentGettel for service sucked. Service writer was a sarcastic 20-something who hid my Jeep after it was serviced and they never rotated tires. Washed my hands of Gettel and decided to go to Douglas Jeep to have wiring harness installed (which Gettel never told me about that prevents Jeep from "wobbling" back and forth when being towed behind RV). Called and spoke to to make an appointment he was very polite, friendly and professional over the phone. Arrived at Douglas on appointment date and talked to Melissa, Service Advisor, who got me all signed in and Jeep was brought right in to have wiring harness installed. Melissa, like Travis, was very polite, friendly and professional during the entire process. Wiring harness was installed by a technician unknown name) who did a complete, neat and professional job. Based on this experience, Douglas Jeep is my future GO-TO for LOF and Tire Rotations and any other issues that may pop up while I own my 2018 Jeep Cherokee Limited. WOULD RECOMMEND THEM VERY HIGHLY for all your Chrysler product needs. More

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Friendly service from service to sales I went here for oil change earlier this year and the service staff was the best I’ve seen. Went for another oil change ended up buying new car from Wa I went here for oil change earlier this year and the service staff was the best I’ve seen. Went for another oil change ended up buying new car from Wayne great salesperson. More

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Sterling service My experience at Douglas Jeep was top notch from start to finish. Friendly, competent employees and fair competitive pricing. My expectations were met My experience at Douglas Jeep was top notch from start to finish. Friendly, competent employees and fair competitive pricing. My expectations were met and everything was handled extremely professionally. More

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Chrysler Pacifica Purchase Beginning with working with our salesman Craig who was extremely helpful in explaining all our options, to getting the car detailed and having options Beginning with working with our salesman Craig who was extremely helpful in explaining all our options, to getting the car detailed and having options installed and working with Don, John C. and Travis, we had a very positive experience. They even went so far as having a missing seatbelt cover part delivered to our home. That's what I call excellent service! More

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Excellent customer service Went in for an oil change they found some problems with my front end. Looked to see if they fell under my drive train warranty , they did, fixed the p Went in for an oil change they found some problems with my front end. Looked to see if they fell under my drive train warranty , they did, fixed the problems no hassle. Everyone was very friendly saying good morning etc... hard to find that level of customer service anywhere anymore. More

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OUTSTANDING SERVICE My experience with Douglas service has been exceptional. My service adviser, Tim Racco, has there when I needed him, regardless of day or time. This My experience with Douglas service has been exceptional. My service adviser, Tim Racco, has there when I needed him, regardless of day or time. This is my third Jeep Grand Cherokee from this dealership and service is the reason why. Also, Pete McIvers in sales and MY salesperson. And Travis Cowart is a rarity in the auto service business. I guess you could say and I will--Douglas is the best all-around auto dealership there is. More

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Best buying experience I have ever had This was our first experience in purchasing a vehicle at Douglas jeep chrysler ram dodge. We were very happy with the overall experience from purchasi This was our first experience in purchasing a vehicle at Douglas jeep chrysler ram dodge. We were very happy with the overall experience from purchasing to picking up our new chrysler Pacifica. Art Hoffman was our sales person. He made sure we got the very best price. During our test drive Art was very knowledgeable and thorough in explaining all the features of our van. Buying was very easy and fast. When we picked up our new Pacifica, Art spent a lot of time with us. He helped with programing our cellphones, setting our memory seats and answered all our questions. When we left the dealership we were very comfortable driving our new vehicle. We were also impressed with there service and parts department. Everyone was very warm and friendly. More

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Thank you Douglas Jeep Tim ,John and Travis at service are ever the professionals and have never disappointed me. I will continue to purchase my vehicles there as as people Tim ,John and Travis at service are ever the professionals and have never disappointed me. I will continue to purchase my vehicles there as as people like the above mentioned are employed with your company. Thank you Martin Guilfoy More

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Recall and another minor service matter I spoke with Jeramiah about the recall notice and he set up appointment to take care of it promptly. It was a long job and he was on the phone severa I spoke with Jeramiah about the recall notice and he set up appointment to take care of it promptly. It was a long job and he was on the phone several times to update me on progress and didn't leave me wondering about pick-up. He was very professional and courteous. I received a note from Travis later to follow up and all the people I dealt with were most helpful. Since this was a new vehicle, there was another small item that needed to be taken care of, and again, it was dealt with professionally and promptly, and I was very pleased. More

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