Travis Kessler
Travis Kessler at Hill Country Honda

Travis Kessler | Page 13

Express Service Manager

Hill Country Honda

7338 W Loop 1604 N
San Antonio, TX 78254

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4.9
254 Reviews

Travis Kessler, the Express Manager at Hill Country Honda, brings his unique skill set and passion for customer service to his role. Born and raised in San Antonio, Travis is a proud graduate of Bandera High School and has a keen interest in horticulture, showcasing his diverse interests and talents. In addition to his automotive expertise, Travis also has a passion for raising animals, including seven chickens and a beloved dog named Squirmz, who bring joy and companionship to his life. Travis also has a soft spot for classic Honda models, with the 1991 Honda Accord wagon being his all-time favorite. With his deep knowledge of Honda vehicles and commitment to providing efficient and reliable service, Travis plays a crucial role in overseeing the Express Service operations and ensuring that Hill Country Honda customers receive top-notch service in a timely manner. His dedication, expertise, and love for Honda make him a valuable asset to the Hill Country Honda team.

Languages Spoken

English English

4.9

254 Reviews

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254 Reviews of Travis Kessler

September 15, 2023

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Below what I would expect. Thr items in my console were rummaged through. Who enjoys that More

by DANIELLE.RAMIREZ5990
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Recommend Dealer
No

Other Employees Tagged: Daisy Alfaro, Chloe Barnard, Hunter Christianson, Aaron Soliz

Sep 16, 2023

Hill Country Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Danielle, and hopefully, we can get to the bottom of this. Best Regards, Keith Ward General Manager

August 29, 2023

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Me gusta que siempre me atienden bien, hacen el trabajo, si hay algo que no se hizo bien, lo corrigen, y siempre me entregan mi camioneta lavada. More

by roberto17
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Recommend Dealer
Yes

Other Employees Tagged: Daisy Alfaro, Chloe Barnard, Hunter Christianson, Cristian Padilla, Pedro Sanchez, Aaron Soliz

Sep 06, 2023

Hill Country Honda responded

¡Agradecemos mucho tu comentario positivo! Estamos encantados de saber que siempre has tenido una buena experiencia con nuestro servicio. Nuestro objetivo es brindar un servicio de calidad y cuidar de tus necesidades automotrices de manera efectiva. Siempre estaremos aquí para asegurarnos de que tu camioneta esté en óptimas condiciones y se te entregue en perfecto estado. Valoramos tu lealtad y esperamos seguir sirviéndote en el futuro. ¡Gracias por confiar en nosotros!

August 21, 2023

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Very friendly. The service is consistently good. I can come in without and appointment and still be taken care of timely. More

by ERCISNEROS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Hunter Christianson, Aaron Soliz

Aug 25, 2023

Hill Country Honda responded

We're delighted to hear about your positive experience with our team! Providing a friendly and consistently good service is at the heart of what we aim for. It's wonderful to know that our efforts to accommodate your needs, even without an appointment, have successfully ensured you a timely and smooth experience. Thank you for your kind review and continued support – we look forward to serving you in the future.

August 20, 2023

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Everyone was friendly and real great customer service. If you had a question would quickly respond with help More

by NORM59
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Recommend Dealer
Yes
Aug 21, 2023

Hill Country Honda responded

We're thrilled to learn about your positive experience with our team! Providing excellent customer service and quick assistance with any questions is our priority. Thank you for choosing us, and we look forward to serving you again in the future.

Aug 21, 2023

NORM59 responded

It would be nice if Honda can offer update vehicles with navigation when we get updates even if you charge a fee. Some of us old timers don’t know how to do it on the computer. I have a update but can’t do it. Don’t understand how to.I hope some day you can offer this in the future

August 16, 2023

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Everybody is professional and knowledgeable! I had a short wait which I totally liked. Keep the good work team! More

by RICHARD.NAGAO
Recommend Dealer
Yes
Aug 21, 2023

Hill Country Honda responded

We appreciate your positive feedback. Thank you for acknowledging our team's professionalism and knowledge. Our goal is to continue providing excellent service. Please let us know if you need assistance.

August 16, 2023

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Hill Country Honda has done a great job creating a culture of customer service. Lots of companies can claim that but when a customer tells you, my cars will only be Honda so I can bring them to this d More

by HECGONZ45
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Recommend Dealer
Yes
Aug 16, 2023

Hill Country Honda responded

Thank you for sharing your positive experience with Hill Country Honda! It's wonderful to hear that they have established a culture of exceptional customer service that goes beyond just claiming it. Your story about a customer's loyalty to the brand solely due to the excellent service provided by the dealer truly speaks volumes about the high-quality job they are doing. Having a reliable and trustworthy dealer for vehicle service can indeed simplify the decision-making process when it comes to purchasing a car. It's a testament to both the dealership's dedication and Honda's reputation as a good brand. Your feedback highlights the importance of fostering strong relationships with customers and providing top-notch service.

August 13, 2023

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The service was great! Everybody was professional and ready to help service my vehicle and assist me. More

by demeris27
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Recommend Dealer
Yes
Aug 15, 2023

Hill Country Honda responded

Thank you for your positive review! We're thrilled to hear that you had a great service experience with us. Our team takes pride in providing professional and helpful assistance to all our customers. If you ever need any further assistance with your vehicle or have any questions, don't hesitate to reach out. We're here to help and look forward to serving you again in the future!

August 08, 2023

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Was not happy with answer I was given by your cashier at Tire service department she needs to be trained on how to answer questions. Costumer doesn't like to hear that costumer service and there department More

by Efrain
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Chloe Barnard, Hunter Christianson, Aaron Soliz, Matt Zuniga

Aug 11, 2023

Hill Country Honda responded

We apologize for any frustration you experienced during your recent visit to our Tire service department. Your feedback is important to us, and we're committed to ensuring that all our staff members provide accurate and consistent information. It's disappointing to hear that your interaction didn't meet your expectations, and we apologize for any inconvenience caused by the miscommunication about pricing and procedures. We value your business and will take your comments seriously as we work to improve our internal communication and customer service. Your input will help us create a better experience for all our customers, and we hope to have the opportunity to serve you more effectively in the future.

August 07, 2023

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Easy access from my home, all services performed professionally. Explained to me in detail what was done More

by JULIEJFARIAS
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Recommend Dealer
Yes
Aug 11, 2023

Hill Country Honda responded

We're pleased to have been able to provide you with convenient and professional service that meets your expectations. Our team takes pride in delivering thorough and transparent explanations of the services performed. Feel free to reach out if you have any more questions or need assistance in the future. Your feedback is valuable to us, and we look forward to serving you again for any of your automotive needs.

August 04, 2023

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Travis was very friendly and professional and got my car in and out sooner than I anticipated. Very pleased! More

by JEFFWRIGHT973
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Workmanship
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Recommend Dealer
Yes
Aug 11, 2023

Hill Country Honda responded

We're thrilled to hear about your positive experience with Travis! Providing friendly and professional service, as well as efficient turnaround times, is what we strive for. We're delighted that we could exceed your expectations and get your car in and out quickly. If you have any more feedback or need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again whenever you need our services.

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