Travis Nichols | Page 21

After putting down $2500 security deposit for a pick up truck, which done over the phone and the words "non-refundable" were never mentioned, after an agreement could not be obtained after reviewing paper truck, which done over the phone and the words "non-refundable" were never mentioned, after an agreement could not be obtained after reviewing paper work and contract, the dealership refused to give me my money back after they told me that if I wasn't ready they would refund me. The contract had errors and discrepancies all over it , used the wrong sources of income after I told them to correct it, charged me for tires on a truck I do not own, and after I told them I didn't want to the truck with all these errors and bad information, they put the truck back on the lot a few days later and lowered the price $4000 of the price I was originally quoted. They proceeded to call me a child and a baby due to the fact I didn't want to go through paper work that was wrong. So insulting me and lying to me about the price and then lowering it even more that my $2500, that clearly tells you there is something wrong with this company. I had to report them to the BBB, Secretary of State Dealership Division, The Ford Motor Company and my credit card company. Stay away from this dealership they are full of thief's, scam artists, liars and swindlers. More

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We purchased a vehicle and had it shipped to Texas. All of our points of contact (used car sales and sales mgt. and finance) were professional and friendly and functioned well as a team. Wasn't expect All of our points of contact (used car sales and sales mgt. and finance) were professional and friendly and functioned well as a team. Wasn't expecting the required added coating charge. It wasn't mentioned until I was presented with the final numbers and felt like a dealer gimmick...not the fault of the employees. So A+ to the team and questionable practices to the coach. More

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Dealing with Ale was the best car buying experience we have ever had. She went up and beyond what we expected. I sent her an email at 8pm (when dealership was closed)and she responded with in minutes and have ever had. She went up and beyond what we expected. I sent her an email at 8pm (when dealership was closed)and she responded with in minutes and I didn't expect that. Then she even came in on her off day(and made her miss home and garden show) to get everything completed with buy our new 2021 Blazer. When we first met she made us feel like we already knew each other. We will definitely be back to her if we are in the car buying again but for the wife. Thanks from the bottom of our hearts Ale for everything. More

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Dealership took good care of me, as I came from a different state, they picked me up from the airport and sped up the paperwork process so that I could get on the road back home! different state, they picked me up from the airport and sped up the paperwork process so that I could get on the road back home! More

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Joe and the team at City Auto went above and beyond to get me the new F-150 I was looking for. By far one of the easiest purchases I've made in a long time. get me the new F-150 I was looking for. By far one of the easiest purchases I've made in a long time. More

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Jimmy and the team at City Automall were fantastic! I previously purchased another car from this dealership and was looking to trade. My first great experience was in 2017 so I decided to start looking previously purchased another car from this dealership and was looking to trade. My first great experience was in 2017 so I decided to start looking for a vehicle at City Automall again. I also glad I chose this dealership again. Found a new to me vehicle, and they took other car as trade-which I was happy with the $ offered in the deal. Jimmy customer service was awesome! He made the experience seamless. I recommend Jimmy and this dealership for anyone looking for a new or used vehicle. More

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Ale at City was great, great selection, easy to deal with and we love the car. One of the easiest purchases we have ever made. and we love the car. One of the easiest purchases we have ever made. More

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Ale was amazing from the time she greeted us in the parking lot, thru the whole buying process! Never pressured us into anything we didnt want! parking lot, thru the whole buying process! Never pressured us into anything we didnt want! More

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Great experience ! Jimmy was very personable , informative and definitely on top of his game. I could have sat and swapped stories with him all day. Travis worked to get us the best interest rate informative and definitely on top of his game. I could have sat and swapped stories with him all day. Travis worked to get us the best interest rate out there . So glad we decided to shop for a new Traverse there. Definitely would recommend this dealership . More

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In 2018 I drove 2 hours to City Automall to purchase my new F150 and was happy to make that drive again yesterday (May 2021) to get a new Equinox. The entire sales team at both the Ford and Chevrolet lots new F150 and was happy to make that drive again yesterday (May 2021) to get a new Equinox. The entire sales team at both the Ford and Chevrolet lots are exceptional More

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