Travis Taggart

I have been a loyal customer of Schomp Honda for years and have purchased several new and used vehicles from them. Until 2023, my experience was consistently a 10/10 — best in the business, and I recommen and have purchased several new and used vehicles from them. Until 2023, my experience was consistently a 10/10 — best in the business, and I recommended them without hesitation. Unfortunately, my experience surrounding the purchase and service of my 2023 Honda CR-V Hybrid (June 2023) was so poor that I ultimately cut all ties with Schomp in August 2025. At delivery, there was a clear defect in the right front passenger seat foam, documented with photos and confirmed by a senior service representative. I accepted delivery based on a verbal commitment that the seat would be replaced. What followed was more than two years of delays, mistakes, and failed repairs. • Parts were not ordered when promised • Incorrect parts were ordered • The seat was disassembled without all required components on hand • The seat was reassembled poorly, with internal components visibly exposed • I was required to bring the car back three separate times • The final result left the seat in worse condition than when I purchased the vehicle Compounding this, during a separate routine service visit, I agreed to a price-matched tire replacement after Schomp provided a written comparison. I was then charged full price — nearly $100 more than agreed. Despite multiple follow-ups and escalations over several months, the refund was delayed and disputed, even after documentation was provided. After years of loyalty, the lack of accountability, follow-through, and basic respect was truly shocking. What was once an exemplary dealership became one I can no longer trust or recommend. This review is written with genuine disappointment. I never expected my relationship with Schomp Honda to end, much less this way. Special shout-out (and reason for two stars vs one) to Rick Duvall, my service rep, who was a dedicated advocate and became a trusted friend during this two-year ordeal. Note that my service ratings below are for the "not seat replacement" experience. More

Report | Print

Schomp Honda offered the best price in town. They offered a very high price for the trade as well. Very nice and friendly environment, they even have a very nice and lovely playroom for kids. Ch They offered a very high price for the trade as well. Very nice and friendly environment, they even have a very nice and lovely playroom for kids. Christopher Williams is our client advisor. He is very knowledgeable and very helpful. We highly recommended him and Schomp Honda. More

Report | Print

Thank you, "Schomp" Honda, for working so effectively and efficiently with our family members throughout many years when we bought cars or returned for service. The most extraordinary experience we have had efficiently with our family members throughout many years when we bought cars or returned for service. The most extraordinary experience we have had thus far was the privilege to work with Craig Combs. He is, by far, the best of the professionals. Craig is a personable, thoughtful, and dedicated professional who goes exceedingly above and beyond the call of duty. We appreciate his dedication to finding the right car to meet the needs of our daughter and her son. We couldn't be happier with the choices we made. Craig is the best! More

Report | Print

Hello, I visited Schomp Honda on April 1st, and my assigned sales agent was Craig Combs. I had two main concerns: the fuel tank wasn’t full at delivery and paint defects on the driver’s side rear d assigned sales agent was Craig Combs. I had two main concerns: the fuel tank wasn’t full at delivery and paint defects on the driver’s side rear door. I also had negative interactions with Craig. Craig was unfriendly and disinterested in selling me a vehicle. He left me alone while I was examining the CR-V and failed to help me identify the ‘Walk Away Auto-Lock’ feature. When I requested the vehicle identification number for insurance, Craig went outside with his colleagues for 10 minutes, leaving me alone. He apologized and explained that Schomp’s employees park their personal vehicles a mile away and have to carpool to pick up their cars. However, I needed him, and he didn’t make me feel like a priority. In fact, I felt like I was constantly waiting for Craig. I never felt like a priority as a customer. During discussions of how I would acquire the vehicle, Craig asked me if I liked “throwing away money” because I didn’t want to lease a vehicle. I purchased the vehicle and left the dealership. Upon returning home after delivery, I discovered that the fuel tank wasn’t full, which was missed during the pre-delivery inspection. I emailed Craig, and Craig apologized and suggested that I return when the tank was low for a top-off. Two weeks later, my vehicle ran low on fuel, so I returned to Schomp Honda. I addressed two issues: the vehicle needed a full tank of fuel, as indicated on the Honda window sticker, and there was a paint defect on my driver’s side rear door. Craig initially suggested another vehicle had opened their door into my car. Craig contacted the service department, which informed him the paint defects wouldn’t pass their pre-delivery inspection. Craig informed me Schomp wouldn’t help me. I knew the pre-delivery inspection wasn’t foolproof, as my gas tank wasn’t full when I received my new CR-V. Before discussing the paint defects with Schomp Honda and Craig Combs, I reviewed the warranty booklet, which advised contacting the dealership first, followed by contacting American Honda Corporate in Torrance, California. I spoke with Schomp Honda and Craig, but Schomp declined to help. I left the dealership dissatisfied because I felt like I was wronged. In customer service, I believe in “assume positive intent.” Schomp Honda and Craig Combs should’ve addressed my concerns and treated me as a valued customer. They should’ve advocated for me and delivered a product that meets Honda’s quality standards. It is my opinion that my Honda had a paint defect. I didn’t intend to extort Schomp; my vehicle had a defect, and I sought their assistance. Their approach made me feel unethical and implied that someone intentionally opened their car door into my Honda, and they informed me that they wouldn’t help me. In light of my experience, I urge you to exercise caution and conduct a thorough inspection before making a purchase. Before delivery, conduct a comprehensive examination of your vehicle to ensure that the paint meets your standards. Avoid evening deliveries as they prevented a thorough paint inspection before leaving the dealership. While no vehicle is flawless, my paint defect is unacceptable. I felt unvalued and unwelcome by Schomp Honda and Craig Combs. I’m delighted with my new Honda CR-V, especially its hybrid system, fuel efficiency, and sturdy construction. I left Schomp Honda as a dissatisfied customer. After leaving, Craig and Schomp’s manager, Travis Taggart, did reach out to help me with my defective paint, but I was disgusted by the experience I had while a customer in the dealership and decided not to return. I fixed the paint defects myself. I’m happy with my Honda, and disappointed with Schomp Honda. Travis, thanks for trying to make things right. Craig, I wish our experience had been better. More

Report | Print