Travis Taggart

Hello, I visited Schomp Honda on April 1st, and my assigned sales agent was Craig Combs. I had two main concerns: the fuel tank wasn’t full at delivery and paint defects on the driver’s side rear d assigned sales agent was Craig Combs. I had two main concerns: the fuel tank wasn’t full at delivery and paint defects on the driver’s side rear door. I also had negative interactions with Craig. Craig was unfriendly and disinterested in selling me a vehicle. He left me alone while I was examining the CR-V and failed to help me identify the ‘Walk Away Auto-Lock’ feature. When I requested the vehicle identification number for insurance, Craig went outside with his colleagues for 10 minutes, leaving me alone. He apologized and explained that Schomp’s employees park their personal vehicles a mile away and have to carpool to pick up their cars. However, I needed him, and he didn’t make me feel like a priority. In fact, I felt like I was constantly waiting for Craig. I never felt like a priority as a customer. During discussions of how I would acquire the vehicle, Craig asked me if I liked “throwing away money” because I didn’t want to lease a vehicle. I purchased the vehicle and left the dealership. Upon returning home after delivery, I discovered that the fuel tank wasn’t full, which was missed during the pre-delivery inspection. I emailed Craig, and Craig apologized and suggested that I return when the tank was low for a top-off. Two weeks later, my vehicle ran low on fuel, so I returned to Schomp Honda. I addressed two issues: the vehicle needed a full tank of fuel, as indicated on the Honda window sticker, and there was a paint defect on my driver’s side rear door. Craig initially suggested another vehicle had opened their door into my car. Craig contacted the service department, which informed him the paint defects wouldn’t pass their pre-delivery inspection. Craig informed me Schomp wouldn’t help me. I knew the pre-delivery inspection wasn’t foolproof, as my gas tank wasn’t full when I received my new CR-V. Before discussing the paint defects with Schomp Honda and Craig Combs, I reviewed the warranty booklet, which advised contacting the dealership first, followed by contacting American Honda Corporate in Torrance, California. I spoke with Schomp Honda and Craig, but Schomp declined to help. I left the dealership dissatisfied because I felt like I was wronged. In customer service, I believe in “assume positive intent.” Schomp Honda and Craig Combs should’ve addressed my concerns and treated me as a valued customer. They should’ve advocated for me and delivered a product that meets Honda’s quality standards. It is my opinion that my Honda had a paint defect. I didn’t intend to extort Schomp; my vehicle had a defect, and I sought their assistance. Their approach made me feel unethical and implied that someone intentionally opened their car door into my Honda, and they informed me that they wouldn’t help me. In light of my experience, I urge you to exercise caution and conduct a thorough inspection before making a purchase. Before delivery, conduct a comprehensive examination of your vehicle to ensure that the paint meets your standards. Avoid evening deliveries as they prevented a thorough paint inspection before leaving the dealership. While no vehicle is flawless, my paint defect is unacceptable. I felt unvalued and unwelcome by Schomp Honda and Craig Combs. I’m delighted with my new Honda CR-V, especially its hybrid system, fuel efficiency, and sturdy construction. I left Schomp Honda as a dissatisfied customer. After leaving, Craig and Schomp’s manager, Travis Taggart, did reach out to help me with my defective paint, but I was disgusted by the experience I had while a customer in the dealership and decided not to return. I fixed the paint defects myself. I’m happy with my Honda, and disappointed with Schomp Honda. Travis, thanks for trying to make things right. Craig, I wish our experience had been better. More

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