Travis Wise
Travis Wise at Russ Darrow Nissan of Milwaukee

Travis Wise | Page 7

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
173 Reviews
4.8

173 Reviews

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173 Reviews of Travis Wise

July 15, 2025

Dealership Rating
Employee Rating

Visited multiple times. The remodeled waiting area is cold, loud and uncomfortable. I also didn’t like having sales staff try to upgrade me to a new car the last two times I More

by CAROLINE.MARTINI2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gerald Schiller

Jul 18, 2025

Russ Darrow Nissan of Milwaukee responded

We're sorry to hear about your experience, Caroline, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Matt Hansen matt.hansen@russdarrow.com

July 14, 2025

Dealership Rating
Employee Rating

When presenting my vehicles issue, I was explained the troubleshooting steps. Via a helpful video the process and fix was explained. More

by DAVID_MICKELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

July 12, 2025

Dealership Rating
Employee Rating

They didn't give me a receipt when I gave them my deductible with was 431 dollars. Very unprofessional and I was very disappointed. More

by Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 15, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Hansen matt.hansen@russdarrow.com

July 04, 2025

Dealership Rating
Employee Rating

Gerald was very informative and although the service person working on my truck forgot to reset my mileage maintenance reminder he did it himself. I appreciate that. More

by Yvonne Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil , Gerald Schiller

Jul 06, 2025

Russ Darrow Nissan of Milwaukee responded

Yvonne, Thank you for your business and this review. We're pleased to hear that Gerald and our team were able to serve you and demonstrate our commitment to excellent service. If there is anything we can assist you with in the future, please let us know. Matt Hansen matt.hansen@russdarrow.com

June 27, 2025

Dealership Rating
Employee Rating

Nissan Metro Milwaukee always provide great service. It is always clean and brightly lit. The service staff are professional and friendly. Travis was courteous and professional. He provided updates and More

by MARTIPA7983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

June 23, 2025

Dealership Rating
Employee Rating

They were very nice and kind and good personality but they took the time to answer my question. More

by DENASMIT456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Erin Poulos, Shaun Sellers , Cyrus Farahbakhsh, Gerald Schiller

Jun 23, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

June 20, 2025

Dealership Rating
Employee Rating

I’ve been getting my car serviced here since I got it in 2020 and they always take good care of me and my vehicle. More

by AJANEEP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

Jun 20, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

June 15, 2025

Dealership Rating
Employee Rating

We have been taking our cars for service here for 11 years and are extremely satisfied with their service dept. We have also purchased two cars at this dealership and have been very happy with our deal More

by Suetholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Erin Poulos, Shaun Sellers , Cyrus Farahbakhsh, Gerald Schiller

Jun 15, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen matt.hansen@russdarrow.com

June 06, 2025

Dealership Rating
Employee Rating

Very helpful and professional when it come take of my car . Waiting very clean and did not take long. More

by arn_10@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil , Cyrus Farahbakhsh

Jun 06, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Matt Hansen matt.hansen@russdarrow.com

June 04, 2025

Dealership Rating
Employee Rating

Wonderful customer service very prompt good communication in a timely matter explained everything clearly very helpful and compassionate More

by JACKALYNMACK48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil , Cyrus Farahbakhsh

Jun 04, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Matt Hansen matt.hansen@russdarrow.com

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