Trent Beatty | Page 2

They always take me in with out appointment and they call me as soon. As they see a problem on the jeep. it don't take long I don't go anywhere else to get my jeep done I'll keep going there Ruben d call me as soon. As they see a problem on the jeep. it don't take long I don't go anywhere else to get my jeep done I'll keep going there Ruben does explain everything to me.. thank you! Hope you all have a great new year's!🍷 More

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Prompt service and staff were very nice. Like the use of the app to follow process. Like the use of the app to follow process. More

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Attentive, good communication concerning progress of repairs or service. Quality work, skilled mechanics, comfortable waiting room. repairs or service. Quality work, skilled mechanics, comfortable waiting room. More

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Joshua was very professional and gave me a chance to think about the repairs that needed to be done on my car,,been with them for many years... I will continue to use them. think about the repairs that needed to be done on my car,,been with them for many years... I will continue to use them. More

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Service advisor was helpful and the job was done on time! I recommend LH Miller service for your Jeep. I recommend LH Miller service for your Jeep. More

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This is a very dishonest dealership/service department - I have plenty of proof and pictures with a second out of town Jeep service department - I turned them into the AZ Attorney General's office - Their I have plenty of proof and pictures with a second out of town Jeep service department - I turned them into the AZ Attorney General's office - Their practices need to be seriously looked into - make sure you get second opinion and call your warranty yourself Larry Millers service department will tell you a part or repair is not covered when it is - Watch out if you did not buy your car at Larry Miller the sales man will call you right away for them to trade your car- There is something up???? More

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I brought my Jeep in to Jerry Seiner Jeep in Casa Grande on Aug. 17, 2023 had a free Multipoint inspection done - to see if there was anymore Larry Miller Jeep of Tucson missed- Coolant flush needed and re on Aug. 17, 2023 had a free Multipoint inspection done - to see if there was anymore Larry Miller Jeep of Tucson missed- Coolant flush needed and reservoir needed cleaning, right axle boot leaking, new brake fluid cap needed. I brought the multipoint inspection sheet to Larry Miller Jeep- So upon several former conversations with Trent the service manager he promised me a $300 refund on the throttle body cleaning that their tech charged me for but did not do-(Jerry Seiner Jeep of Casa Grande told me the throttle body was not cleaned so I had the Tech at Seiner Jeep clean it and he took pictures before and after)-I took the pictures and report to Trent the service manager and he said we don't want to loose your business and he will make it right and refund the $300. I brought my Jeep in again on Aug. 21, 2023 and I went to his office and told him I never received a refund in the mail- he said they had problems with new software. I am there for a coolant flush and cleaning - lift gates not working needed replacing - right front axle boot leaking and brake fluid cap replacement as per Jerry Seiner Jeep of Casa Grande Tech's inspection written report. Left my Jeep and picked it up the next day. Trent said he will take $300.00 off my bill instead of the mail in refund- I agreed and he asked me do do him a favor and remove this review - I asked Trent about the right axle leaking he said the tech found no leak it's fine. Got their report and bill - paid the remainder another $309.68 got in my Jeep and started it in their parking lot- get a rattling vibration noise Augh! so I go back into Trents office and tell him - he comes out we go for a drive and he hears it- and he said you probably had that noise before and did not hear it - I said no I would have noticed it. He had me pop the hood he listed and said it's fine - I go home not liking that diagnosis- So I get an appointment with Larry Miller Jeep again on Aug.23, 2023 bring it back in leave it over night and the Tech says he hears nothing - I get in the car drive down the road rattle noise is there- Fed up I call Jerry Seiner Jeep in Casa Grande bring my Jeep in the Tech diagnosed it and found the right engine mount needs replacing and the right axle boot is leaking! THE TECH TOOK PICTURES! ALL I CAN SAY AT THIS POINT IS I'M DONE! NO MORE! LARRY MILLER OF TUCSON SERVICE DEPARTMENT JUST CANNOT DIAGNOSE ANY PROBLEM- HAS COSTED ME A LOT OF MONEY, TIME AND STRESS! I HAD TO RENT A CAR IN CASA GRANDE TO GET HOME WHILE THEY KEPT MY JEEP FOR FIVE DAYS TO GET WARRANTY APPROVAL AND ORDER PARTS. JIM CLICK JEEP HAD A THREE WEEK OR LONGER WAIT FOR REPAIRS OR I WOULD HAVE GONE OVER THERE! MY JEEP IS UNDER MAXIMUM LIFETIME WARRANTY SO I HAVE TO GO TO AN AUTHORIZED JEEP SERVICE DEPARTMENT. More

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I have been going to this dealership for 4 years now and they are always friendly and helpful. They always make sure I leave with the confidence that my jeep is in great working order. I will only go to thi they are always friendly and helpful. They always make sure I leave with the confidence that my jeep is in great working order. I will only go to this dealership. More

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Took my Jeep in on a Monday worked with Trent. Issues were covered by my warranty but he did tell me I needed rear brakes. I asked how much and when he told me close the $1000 I told him I would g Issues were covered by my warranty but he did tell me I needed rear brakes. I asked how much and when he told me close the $1000 I told him I would get them done elsewhere. That’s when the customer service went out the door! Attitude changed immediately! Although my Jeep was completed the same day, Trent never called me to let me know. I ended up leaving 10 messages, 5 texts and 3 messages for the manager and didn’t get a call back until the following Tuesday. Completely unacceptable, Trent had the audacity to tell me he had left me a message about my Jeep being ready. What I learned is if you do not have additional work done to pad their pockets they can careless about you as a customer. Horrible! More

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I had recently had an issue with my A/C, and although the service department was unable to provide the maintenance, I was referred to a partner that was able to resolve the issue with the existing warranty. service department was unable to provide the maintenance, I was referred to a partner that was able to resolve the issue with the existing warranty. Currently satisfied with the recent service provided. Thanks for the referral! More

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