Trent Marks
Trent Marks at Access Ford of Corpus Christi
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Trent Marks | Page 7

Service Manager

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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4.4
86 Reviews
4.4

86 Reviews

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86 Reviews of Trent Marks

April 07, 2023

Dealership Rating
Employee Rating

Fast friendly service. The driver tha took me to work was extremely kind and courteous. More

by SCHROEDERB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Apr 07, 2023

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was a fast and efficient experience. We hope to see you again here at Access Ford of Corpus Christi.

April 05, 2023

Dealership Rating
Employee Rating

Mr Rick Lerman got us what we wanted and delivered it us a great advisor. More

by TAYLORGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Apr 05, 2023

Access Ford of Corpus Christi responded

Hi Taylor, We appreciate the review. We are glad our team was able to provide you with a great experience. We hope to see you again here at Access Ford of Corpus Christi.

March 25, 2023

Dealership Rating
Employee Rating

Excellent service and prompt follow to my telephone calls for updates. I recommend the service department. More

by Wpg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Mar 27, 2023

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again down the road.

March 19, 2023

Dealership Rating
Employee Rating

Excellent customer service. Job was done in a timely manner. Sales person at desk was helpful More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2023

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

March 09, 2023

Dealership Rating
Employee Rating

I always use Access Ford for my regular maintenance and repairs on my vehicle. I’m always informed on my vehicle and any up coming repairs needed. More

by SJBAKERY
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Mar 09, 2023

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are always happy to see you here at Access Ford of Corpus Christi. We hope to see you again down the road.

March 07, 2023

Dealership Rating
Employee Rating

Always break our cars ! Leave parts of the car undone . Never complete jobs in a timely manner ! Rude staff it’s the worst place to go if your car needs any work done More

by RONILUV05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Buentello, Adam Ayala

Mar 09, 2023

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

March 01, 2023

Dealership Rating
Employee Rating

Staff are very nice. Service took longer than expected. Main problem using waiting area is the loud TV that nobody was watching, including me, and no way to turn the m More

by Dryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Mar 02, 2023

Access Ford of Corpus Christi responded

Hi, Thank you for the rating! We appreciate your patience in working with us! We hope to earn your business again down the road!

February 18, 2023

Dealership Rating
Employee Rating

The Sales team is top notch. The service department is horrible. It takes all day for an oil change and the staff is rude when you have questions. Very poor management. More

by Kwalters76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Buentello

Feb 22, 2023

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a quick and efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

February 01, 2023

Dealership Rating
Employee Rating

The service on my truck was excellent. My service writer contacted my independent extended warranty provider and was able to repair more than was expected. More

by Bill Norton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Feb 01, 2023

Access Ford of Corpus Christi responded

Hi Bill, Thank you for the review! We are glad your time with us was an excellent experience! We hope to see you again soon!

January 21, 2023

Dealership Rating
Employee Rating

Great people great service from time I purchased my F-350 and still now during service. More

by DANIELTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2023

Access Ford of Corpus Christi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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