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Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley | Page 3

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.9
49 Reviews
4.9

49 Reviews

Write a Review

49 Reviews of Trenton Cooley

November 06, 2025

Dealership Rating
Employee Rating

Great service at Walt Massey. Friendly staff......in and out in a few hours with a new actuator. Thanks! More

by Doxmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to hear you had such a smooth visit and that our team got you back on the road quickly! Thanks for sharing your experience and for choosing us!

October 29, 2025

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Employee Rating

Got in as promised and finished work bet fast everything works and everyone was very friendly More

by shady6057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad everything went smoothly and that our team delivered fast, friendly service just as promised! Thanks for sharing your experience!

October 11, 2025

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Employee Rating

They were very pleasant and took very good care of my tahoe thank you very More

by lindagay19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin , Kate Ashe

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Oct 18, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to hear our team took great care of your Tahoe! Thank you for sharing your experience and for trusting us with your vehicle.

September 20, 2025

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Quick and easy. Scheduled online. Brought my Blazer in, left and returned when ready. Perfect! More

by myfiveboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Sep 22, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad the online scheduling and service process was quick and easy for you. Enjoy your Blazer, and we look forward to helping again next time!

September 18, 2025

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Employee Rating

best place to bring car for repairs, fast easy if they find other things that need attention Trent will let you know More

by emartin2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Steve Boyd , Kate Ashe, Jeff Mccain, sales emily martin#5 star

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Sep 22, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to hear Trent and the team took great care of you with fast, easy service and clear communication. We appreciate your trust and look forward to helping with your repairs anytime!

September 12, 2025

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Employee Rating

Mrs Emily and mgr. Steve went out of their way to help me with my problem. Couldn’t ask for any better assistance, they were very knowledgeable and kind. All my dealing More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin

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Sep 15, 2025

Walt Massey Chevrolet Franklinton responded

We’re so glad to hear Emily and Steve went above and beyond to take care of you. It’s wonderful knowing their knowledge and kindness made such a strong impression. Thank you for sharing your experience—your kind words mean a lot to the team!

September 11, 2025

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Employee Rating

The staff is friendly but professional. They listen to the issues you’re having with your car. They call promptly when your car is ready and go over the repairs that was needed. More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Wallace

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Sep 12, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad to hear our staff made the process easy by listening, keeping you updated, and clearly explaining the repairs. That level of care is exactly what we aim to provide every visit!

September 04, 2025

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Employee Rating

Best place to bring your car to for service, nice people, fast and courteous to all More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Steve Boyd , Kate Ashe, Jeff Mccain, Emily Martin Salesperson

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Sep 04, 2025

Walt Massey Chevrolet Franklinton responded

So glad to hear you had a smooth and friendly service visit! Our team works hard to provide quick, courteous care, and it’s great to know we hit the mark.

September 02, 2025

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Employee Rating

Will never go back. Had truck there twice. Service don’t know what they doing. More

by ROBNSONLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kate Ashe

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Sep 02, 2025

Walt Massey Chevrolet Franklinton responded

This is Steve Boyd, I'm the General Manager at Walt Massey in Franklinton. Will you please give me a call concerning your recent experience with my service department. I'd like to see what I can do to resolve the issue. My personal cell is 601 441 9374. Or my email is steveboyd@waltmassey.com. I would like to know exactly what happened. I look forward to hearing from you.

September 01, 2025

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Employee Rating

Very easy to work with. I was treated with utmost respect and professionalism. Thank you for being here for us. Great service! More

by kmickeyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2025

Walt Massey Chevrolet Franklinton responded

We’re so glad you felt respected and well taken care of. Providing professional, friendly service is always our goal—thank you for the kind words!

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