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Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley | Page 3

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.9
65 Reviews
4.9

65 Reviews

Write a Review

65 Reviews of Trenton Cooley

March 15, 2026

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Employee Rating

Bridgett was extremely knowledgeable and spared no effort in locating the particular truck we were looking for. More

by PloutzM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Boyd, Stephen Brown , Bridgette Lee

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Mar 16, 2026

Walt Massey Chevrolet Franklinton responded

It is remarkable to hear that the search for your specific truck was handled with such deep knowledge and dedication. Ensuring every effort is made to find the perfect vehicle is a primary goal for the entire team. Your appreciation for this thorough and professional service is greatly valued.

March 03, 2026

Dealership Rating
Employee Rating

The customer service and overall quality of work were both excellent!! The staff were transparent, friendly and quickly took care of the issue. They all deserve a raise and promotions!! More

by Rcmdjmasm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson

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Mar 03, 2026

Walt Massey Chevrolet Franklinton responded

It is wonderful to hear that both the quality of work and the transparency of the team met such high standards. We are thrilled that the issue was resolved quickly and in such a friendly manner. Your high praise for the staff means the world to us. Thank you for the incredible support!

February 24, 2026

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Employee Rating

Although I didn't purchase my vehicle there, they were extremely helpful with their time & patience. Would go there for service for sure. More

by malogreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2026

Walt Massey Chevrolet Franklinton responded

Thank you so much for the kind words! It is wonderful to hear that the patience and time provided made such a positive impression. While a purchase didn't happen this time, we truly appreciate the recommendation and look forward to assisting you in the future.

February 22, 2026

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Employee Rating

The dealership is local n I have done service with them bf they became Walt Massey excellent customer service More

by cwbiggen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Judy Anderson, Ty McCain , Bridgette Lee

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Feb 23, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you’ve trusted us for so long, and that you continue to receive excellent customer service. We truly appreciate your loyalty and support, thank you for being a part of our family!

February 18, 2026

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Employee Rating

Mrs. Bridget Lee was an excellent saleswoman who got me into the truck of my dreams in only a few hours. I couldnt have imagined it being that easy! The entire team at Walt massey of Franklinton really mad More

by jvarnado
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Steve Boyd, Ty McCain, David Pennington, Stephen Brown , Bridgette Lee

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Feb 19, 2026

Walt Massey Chevrolet Franklinton responded

Thank you so much for sharing your experience. We’re thrilled to hear Bridget helped make getting your dream truck such a smooth and easy process. It means a lot to know our Franklinton team made you feel like family from the moment you arrived. We truly appreciate your trust and kind words—congratulations on your new truck!

February 16, 2026

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Employee Rating

Very good experience. Everyone was pleasant. My service was quick and the team kept me informed and made recommendations for upcoming service. More

by STANFORDAMY
Recommend Dealer
Yes
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Feb 17, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear your visit was pleasant, your service was completed quickly, and our team kept you informed with helpful recommendations. We truly appreciate your trust in us!

February 16, 2026

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Employee Rating

Walt Massey's service department was professional , always updating the process so I knew what was happening. More

by Aand_09
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

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Feb 16, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for your feedback. We’re glad to hear our service department kept you informed and provided professional care throughout the process. We truly appreciate your trust in us!

January 26, 2026

Dealership Rating
Employee Rating

Great experience from start to finish Great experience from start to finish. All of the staff made me feel welcome and they did great work. More

by trentcooley
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

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Jan 28, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for your kind feedback. We’re glad to hear you had a great experience from start to finish and that our team made you feel welcome while delivering great work. We truly appreciate your trust in us.

January 18, 2026

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Employee Rating

Service was good. My wife said service and timing were great. We will definitely be back. More

by MICHELEPLA
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

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Jan 19, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for your feedback. We’re glad to hear the service and timing met your expectations and that your wife had a great experience as well. We truly appreciate your trust and look forward to assisting you again.

January 12, 2026

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Employee Rating

When ever im there im comfortable, it's clean, free coffee and TV is available. The wait is easy. More

by gladysreesmith
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

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Jan 13, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you feel comfortable during your visits and that the clean space, coffee, and TV help make the wait easy. We truly appreciate you choosing us.

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