Trevor Ostendorf | Page 14

I recently had a frustrating experience with this dealership, primarily due to poor communication and an inefficient service appointment scheduling process. The website suggests that scheduling an ap dealership, primarily due to poor communication and an inefficient service appointment scheduling process. The website suggests that scheduling an appointment online is quick and easy, but in reality, this feature only works for basic services. For anything beyond that, you have to call—only to be redirected to someone outside of the service department and, in some cases, even outside of the dealership entirely. While they were able to book my appointment, the representative could not provide any meaningful information or answer any of my questions, which was extremely frustrating. I then attempted to reach out through the "Contact Service" form on their website to get clarification from someone within the service department, but despite submitting two inquiries, I received no response. Additionally, I tried emailing two service advisors directly, only to be ignored. The lack of communication continued throughout the repair process. I had traveled two hours to bring my car in for an overnight repair, and naturally, I needed everything to go smoothly. When I checked the online status link the following day, it showed no progress, causing understandable concern. I called the service department to inquire, only to be redirected to yet another unhelpful representative. While they did eventually send a message to the service team, this only delayed things further. It turns out that my car was being worked on, but the status link was inaccurate, which only added to my frustration. The delays didn't end there. I had been told by my service advisor that they would reach out to me with a confirmed pickup time around noon, but I ended up hearing from them an hour and half later than expected. As I am not local to Eau Claire, this disruption made it difficult to plan my travel. To make matters worse, when I arrived, the service advisor I had been working with wasn’t available, and the replacement representative had no knowledge of the details of my repair. They also couldn’t answer any of my lingering questions. While the technicians did a great job on the repair itself, the overall service experience was far more difficult and stressful than it should have been. I hope the dealership takes steps to improve their communication and scheduling process, as it truly detracted from what could have been a positive experience. More

by Customer123 Verified Customer Verified Customer

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I had an excellent experience at Chippewa Valley Mazda. The first time I chatted with Bryce , when I was there getting an oil change with my previous car, I felt he was a trustworthy and capable person to The first time I chatted with Bryce , when I was there getting an oil change with my previous car, I felt he was a trustworthy and capable person to buy a car from. He is the reason I came back to drive a Mazda. Kyle in finance is an excellent communicator, and made the finances discussions comfortable . I felt like he had my best interests at heart. ADAM the Sales Manager was fair and reasonable. I am very happy with my decision to purchase a CX-50. Chippewa Valley Mazda has a great team of professionals. Thank you More

by debra.anderson.mn Verified Customer Verified Customer

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Had 3 other mechanics shops fix a valve cover on an engine repair. Chippewa Valley Mazda had everything perfect. Thank you!! engine repair. Chippewa Valley Mazda had everything perfect. Thank you!! More

by andrewkuter Verified Customer Verified Customer

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Top Notch! Very professional! Caleb Rykal and Michelle Scobie know there stuff and got me back on the road quickly. Very professional! Caleb Rykal and Michelle Scobie know there stuff and got me back on the road quickly. More

by loopy0 Verified Customer Verified Customer

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Chippewa valley mazda is great to work with. There process of keeping me updated with there videoes are great. Fast and quick repairs There process of keeping me updated with there videoes are great. Fast and quick repairs More

by nelson99matt Verified Customer Verified Customer

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I don’t remember who Trevor is. Cody is the one that helped me the most. The team sang “Happy Birthday “ to me. Everyone was really nice Cody is the one that helped me the most. The team sang “Happy Birthday “ to me. Everyone was really nice More

by mlanderson381 Verified Customer Verified Customer

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Had a really great experience getting my Mazda. Go check out Trevor on the sails floor for a great time Go check out Trevor on the sails floor for a great time More

by houimette5 Verified Customer Verified Customer

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I am very satisfied with the service. No high pressure up sale. 15 word limit. No high pressure up sale. 15 word limit. More

by robteresao Verified Customer Verified Customer

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Both Trevors and Heather were all a pleasure to deal with. Very knowledgable, good listeners and very pleasant overall. this is the second vehicle I've purchased from them...likely not the last. Another with. Very knowledgable, good listeners and very pleasant overall. this is the second vehicle I've purchased from them...likely not the last. Another outstanding experience, thanks to all! More

by walliiiz Verified Customer Verified Customer

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Bought a used car from them the new that the car had key phob issues set it I. To get fix before I bought I owner the car less the 6 mouth and the key phob stop work have to start the car in the secondary phob issues set it I. To get fix before I bought I owner the car less the 6 mouth and the key phob stop work have to start the car in the secondary location called the they said they fixed it and we got it back and it was not fixed now the car is a dealer being repaired More

by nickschmude1987 Verified Customer Verified Customer

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