Trevor Ostendorf | Page 38

Great company. Bought a used vehicle from them that had a slight issue with the tire pressure sensor. They fixed it no charge and noticed a slight oil leak. So they Bought a used vehicle from them that had a slight issue with the tire pressure sensor. They fixed it no charge and noticed a slight oil leak. So they offered to fix that as well with no charge. They seem like a great honest company. More

by jonjilek Verified Customer Verified Customer

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One day after our purchase, I posted a great review. That review was only on the purchasing of the car, this review is about what happened a few days after we bought our 2024 Mazda CX5...... I'm sure i That review was only on the purchasing of the car, this review is about what happened a few days after we bought our 2024 Mazda CX5...... I'm sure in some cases the service department at Chippewa is fine, but we had a 5 day old brand new 2024 car break down on us and we could not get answers or ideas as to what was wrong with our car and instead they told us to tow it to the nearest Mazda (which happened to be White Bear Lake). I just don't feel confident when a brand new car brakes down, that the place I bought it from can't give more answers or offer more ideas/help. I never heard from the Chippewa service department again, only a sales manager. The sales manager was hinting that the dead battery was our fault and when it was discovered by White Bear that it was a defective battery (on a brand new 2024 car) that was the problem , I got a half hearted apology from Chippewa. Also, I had mentioned that we might want to use their return policy (return for any reason if under 7 days and 250 miles, no questions asked- we had 5 days and 248 miles) and that idea was basically dismissed. When you spend over $40k on brand new car it is very unnerving and frustrating, It would have been nice to not feel like it was our fault (which it was not) and not be brushed off with a "sorry, enjoy the car" I'm not 100% sure what could have been done differently, but I know that if I had sold someone a car and 5 days later it is being towed and it put the owner out (had to find a ride to work for three days) and then drive into the cities to pick up a car that should have no issues after less than a week, I would have found something to make them feel a little better. More

by damonbarta9966 Verified Customer Verified Customer

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Very happy with the service. Friendly staff and knowledgeable people. Pleasant experience. Will definitely come back. Friendly staff and knowledgeable people. Pleasant experience. Will definitely come back. More

by jragness Verified Customer Verified Customer

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Excellent service. Video was a great idea. Friendly staff. The best part my service was under warranty. Video was a great idea. Friendly staff. The best part my service was under warranty. More

by HOLMQUISTHODAG Verified Customer Verified Customer

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Very professional and helpful. I enjoy taking my vehicle there. Was on time. Thank you I enjoy taking my vehicle there. Was on time. Thank you More

by HEATHER_MANECKE Verified Customer Verified Customer

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Great experience like my new CX90 DO NOT LIKE HAVING TO FILL OUT a survey that needs 15 words. FILL OUT a survey that needs 15 words. More

by thestonestreetq Verified Customer Verified Customer

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the guys were willing to work with me in regards to an oil change price and match a previous charge, I appreciated the willingness to help! an oil change price and match a previous charge, I appreciated the willingness to help! More

by STEVENJSPINA Verified Customer Verified Customer

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Great place to shop and get service done and very affordable for an oil change with full synthetic. affordable for an oil change with full synthetic. More

by Rickpaulsenjr Verified Customer Verified Customer

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Service is timely and convenient. They are on top of maintenance needs and always willing to discuss any questions or concerns. They are on top of maintenance needs and always willing to discuss any questions or concerns. More

by Laura Verified Customer Verified Customer

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Many great people, Everyone was very helpful. They really treated use fairly and when it took longer let us know right away what was happening. They really treated use fairly and when it took longer let us know right away what was happening. More

by TAKULIG Verified Customer Verified Customer

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