Trevor Ostendorf | Page 5

Dealing with a warranty issue from One Automotive was one of my worst consumer experiences ever. CV Mazda was not the problem. It all began with Ken Vance Automotive. Trevor did ok with his part of the pr of my worst consumer experiences ever. CV Mazda was not the problem. It all began with Ken Vance Automotive. Trevor did ok with his part of the process. No blame to him. However, the entire process to have my vehicle repaired took two months to the date. I personally had to care the warranty company to have them accept my claim. When I first was notified that my truck was ready, it turned out that in the process, they disabled my cruise control. It took another month for that to be repaired. When we were finally informed that our vehicle was ready, we went to the dealership with which we had initiated the process and then were informed that the vehicle was still at the other location and we had to go get it. They acted as if they had no idea of what had been going on after the 2 months. 20 miles and 1 1/2 hours later we were able to pick up our vehicle. They couldn't even return the vehicle to where we had dropped it off. And then, the final straw, we were looking to trade this vehicle that night to avoid having to deal with One Automotive further, we were informed that the truck had been rolled prior to our initial purchase, to which we were never informed. We traded our vehicle the same day that we picked it We will never deal with One Automotive again. More

by packerpat Verified Customer Verified Customer

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Everyone at the dealership did an excellent job. Easy to schedule and I was updated on status of the work consistently. Very professional and friendly staff. Easy to schedule and I was updated on status of the work consistently. Very professional and friendly staff. More

by CHRISTOPHER.CONARD Verified Customer Verified Customer

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Trevor is the best! He is the reason I keep returning to Chippewa Valley Mazda He is the reason I keep returning to Chippewa Valley Mazda More

by kathymitchell3 Verified Customer Verified Customer

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The warranty company was not the best in my opinion. At one point the warranty company denied my claim. I feel that Trevor went to bat and was a huge help in turning the negative to a positive and getti At one point the warranty company denied my claim. I feel that Trevor went to bat and was a huge help in turning the negative to a positive and getting my truck repaired and back on the road. More

by QUILTYARDMAN Verified Customer Verified Customer

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Greatest Sales and Service departments! They are very focused on the customer, and making sure they are satisfied. They are very focused on the customer, and making sure they are satisfied. More

by amtk.mltascp Verified Customer Verified Customer

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Chippewa Valley Mazda is the best dealership around! Best service and friendly staff. We will be lifetime Mazda owners because of this dealership and Trevor. Highly recommend! Best service and friendly staff. We will be lifetime Mazda owners because of this dealership and Trevor. Highly recommend! More

by SANDYMC13 Verified Customer Verified Customer

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The group was helpful with the questions I had. Super friendly, informative and work was done in a timely manner. Super friendly, informative and work was done in a timely manner. More

by luria.gibson1068 Verified Customer Verified Customer

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I really appreciated the thorough evaluation of the work my vehicle needed and the help Coming up with a game plan to prioritize what order to do the work in. my vehicle needed and the help Coming up with a game plan to prioritize what order to do the work in. More

by DEBORAHJSCHUMACHER Verified Customer Verified Customer

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Friend, fast and efficient service. Clean and sanitary facility. Nice waiting area with coffee, water and snacks. Clean and sanitary facility. Nice waiting area with coffee, water and snacks. More

by jaypurf Verified Customer Verified Customer

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They made the process easy, simple, and quick. I trust them to always do an amazing jobm I trust them to always do an amazing jobm More

by rorytisdel Verified Customer Verified Customer

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